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H-E-B

4.5 ★★★★★ · 3,267 Google reviews · 24 photos
Grocery store · Buda, TX

H-E-B at a glance

Google reviewers rate this Buda location 4.5 out of 5 based on 3267 reviews, with the owner responding to 39% of comments. Customers frequently praise the wide product selection, helpful garden center staff, and convenient curbside pickup services. However, recurring criticisms highlight inconsistent customer service, including dismissive interactions at the service desk, incorrect online order pricing, and complaints about expired bakery or produce items.

  • Google rating: 4.5 out of 5 from 3,267 reviews (73% five-star).
  • Reviews on this page: 3,267 Google reviews (1,654 with written comments, 87 with photos).
  • Owner responses: the business replied to 39% of reviews.
  • Most recent review: October 24, 2026.
  • Service: Grocery Store serving Buda, Texas.

Data from Google, last updated October 25, 2026.

Photos

Customer reviews

4.5
★★★★★
3,267 reviews on Google
5★2,398
4★492
3★134
2★76
1★167

Reviews from Google, shown as published (original wording, unedited).

William MetcalfLocal Guide · 18 reviews
★★★★★

Edit: Thank you for reaching out but a phone call of im sorry doesn't cut it. We'll see if there's a change next saturday. Its 8am with a line of carts ready to check out and only 2 registers open. You have over 20 people restocking getting in the way of shoppers. Do better

Response from the owner · a day ago

William, thank you for speaking up. We understand that having enough registers open and keeping aisles accessible makes a big difference. We're sorry for the inconvenience and encourage you to share more with us at 1-800-432-3113.

Review from Google · view on Google
Lisa ScottLocal Guide · 36 reviews
★★★★★

Great selection of everything , wonderful people who work there,super fun Halloween section and a great grab and go for quick food.7$ Saturday on deli items.I love these stores!

Review from Google · view on Google
Margie VLocal Guide · 357 reviews
★★★★★

Parking no good, t's too close when exiting ... Take Congress you will get outta there faster. I went through Cullen then drove through the Gold's gym parking lot. That traffic turning left was going nowhere.

Review from Google · view on Google
Dante FosterLocal Guide · 92 reviews
★★★★★

Ordered $60 worth of BBQ and no BBQ sauce!!!!

Response from the owner · 3 weeks ago

We are sorry to see that this was your experience with us. We've shared your feedback with our Partners. If you would like to follow up with us on this, please call 1-800-432-3113 from 8 a.m. to 5 p.m. CST Monday through Friday to speak with a Partner.

Review from Google · view on Google
Rodolfo Villarreal Galindo4 reviews
★★★★★

Tienen muy buen surtido en toda la tienda

Response from the owner · 4 weeks ago

Muchas gracias por tu comentarios!

Review from Google · view on Google
Delicia L. LedezmaLocal Guide · 10 reviews
★★★★★

You can always count on them even if you are out of town and you have refills to pick up can be transferred

Response from the owner · a month ago

Thanks for trusting us, Delicia!

Review from Google · view on Google
Rebecca Martin2 reviews
★★★★★

Mateo was so helpful in educating about what I needed for my garden. Wonderful customer service and I really appreciated the help.

Review from Google · view on Google
AngieLocal Guide · 11 reviews
★★★★★

Though I come often, this trip stood out. Edrick and Gavin made me feel very taken cared for at check out, I wanted to give them a shout out 😊

Review from Google · view on Google
Zachary Danvers8 reviews
★★★★★

Beautiful store, well stocked and maintained. Love their curbside service. My only complaint is employee behavior in the parking lot area. Stopping traffic directly in front of the store's entrance, the busiest part of an already very busy parking lot, so you can chat with a friend in their car, or walking down the middle of the lane leading into the curbside area instead of stepping off onto the grass are small things that go a long way towards preventing collisions and keeping the flow of traffic moving.

Review from Google · view on Google
Emily S10 reviews
★★★★★

They don’t have bags for the groceries. And basically shame you into buying bags.

Response from the owner · a month ago

We’re sorry to see this and would like to follow up with you. At your convenience, please give us a call at 1-800-432-3113 Monday – Friday from 8 a.m. to 5 p.m. CST and one of our Partners will be able to help.

Review from Google · view on Google

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Business details

  • Address: 8801 S Congress Ave, Austin, TX 78745
  • Phone: (737) 236-8348
  • Website: heb.com
  • Service area: Buda, TX