Water purification company · Taunton, MA · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%99+30.5Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 40 water purification servicesiPosition by Experts Score among all companies we track in this category. · better than 90%
5.0★★★★★204 Google reviews · 23 photos
99%five-star reviews
4.99★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate H2O Care, Inc. five stars based on 204 reviews, with the owner responding to 77% of feedback. Customers frequently praise the company's punctuality, professional communication, and transparent pricing during water filtration, well pump, and softener services. Technicians are described as knowledgeable and thorough, often explaining complex systems clearly. The provided excerpts contain no low-star reviews, so no common criticisms are identified.
Google rating: 5.0 out of 5 from 204 reviews (99% five-star).
Reviews on this page: 204 Google reviews (166 with written comments, 11 with photos).
Owner responses: the business replied to 77% of reviews.
Most recent review: October 22, 2026.
Service: Water Purification Service serving Taunton, Massachusetts.
Data from Google, last updated October 26, 2026.
Score profile vs other water purification services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
H2O Care, IncWater Purification Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.H2O Care, Inc: 99/100 on this factor. Category median: 88.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.H2O Care, Inc: 99/100 on this factor. Category median: 86.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 85.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.H2O Care, Inc: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 71.–
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Bar = this company · dark tick = category median.
Star ratings
204 Google reviews we collected
5.0of 5
5 stars20299%
4 stars21%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 166 written reviews
99%praise
Praise32999%
Complaints21%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude11033%
Quality & results6921%
Communication5918%
Speed & response4413%
Would recommend3410%
Honesty & trust113%
Price & value41%
What customers talk about
We read 166 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Cody was very thorough, knowledgeable and the best technician we have ever had servicing our 2 wells.”
“Great service from the office/phone triage and scheduling to the techs that came out for service calls.”
“He took the time to explain a complicated system to me.”
“…had to be replaced this year (after about 20 yrs) and they got us in quickly for the job, and follow-up with our system afterwards has been responsive…”
“…the filter system did some test told me what i have to do in time Would recommend this company very honest people .…”
“…old me what i have to do in time Would recommend this company very honest people .…”
“It’s working perfectly now at a very reasonable cost.”
People customers mention
David7 reviews
Sutton4 reviews
Dave4 reviews
Eric4 reviews
Nate4 reviews
Robert3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
James5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
Terry, Joe and Calvin came out to my house and helped us to diagnose our water issue. They suggested options to help us solve our water problem. Excellent customer service and response time. Thank you again to the whole team.
alisaLocal Guide · 243 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Chris and David were very informative for us as new well owners. They were also funny. I hope I get them again next year
Janet3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Cody was very thorough, knowledgeable and the best technician we have ever had servicing our 2 wells. He took the time to explain a complicated system to me.
With much appreciation!!!
C5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Great service from the office/phone triage and scheduling to the techs that came out for service calls. We've used H2O care for our filtration system for over 15 years and have always had great service. Our well pump had to be replaced this year (after about 20 yrs) and they got us in quickly for the job, and…
Tanya7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Great technician here to replace our system filters. Very knowledgeable and professional. Peace of mind that our water is safe to drink, cook with, and bathe in. Our town's public water supply comes from wells that have PFAS which exceed the Federally regulated levels. H2O Care's filtration system filters out those toxins.
Ray4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Awesome job servicing our water softener, and super helpful explaining all the details about our system. Highly recommended!
Terry, Joe and Calvin came out to my house and helped us to diagnose our water issue. They suggested options to help us solve our water problem. Excellent customer service and response time. Thank you again to the whole team.
Response from the owner · 3 days ago
Thank you, James, for your kind words about H2O Care; we're thrilled to hear that Terry, Joe, and Calvin provided excellent service and helped you with your water issue.
alisa ritchieLocal Guide · 243 reviewsiTotal number of Google reviews alisa has written across all businesses on Google Maps, not just this one.
Cody was very thorough, knowledgeable and the best technician we have ever had servicing our 2 wells. He took the time to explain a complicated system to me.
With much appreciation!!!
Response from the owner · 6 days ago
Thank you, Janet, for your kind words about Cody and the service you received at H2O Care; we truly appreciate your feedback!
C W5 reviewsiTotal number of Google reviews C has written across all businesses on Google Maps, not just this one.
Great service from the office/phone triage and scheduling to the techs that came out for service calls. We've used H2O care for our filtration system for over 15 years and have always had great service. Our well pump had to be replaced this year (after about 20 yrs) and they got us in quickly for the job, and follow-up with our system afterwards has been responsive, professional, friendly and helpful. We Highly recommend them
Response from the owner · 6 days ago
Thank you, C W, for your wonderful review! We're thrilled to hear about your positive experiences with H2O Care over the years and appreciate your high recommendation.
Tanya Trevisan7 reviewsiTotal number of Google reviews Tanya has written across all businesses on Google Maps, not just this one.
Great technician here to replace our system filters. Very knowledgeable and professional. Peace of mind that our water is safe to drink, cook with, and bathe in. Our town's public water supply comes from wells that have PFAS which exceed the Federally regulated levels. H2O Care's filtration system filters out those toxins.
Response from the owner · a year ago
Thanks for trusting and choosing us, Tanya. Very happy to get this kind of feedback!
Ray Hunt4 reviewsiTotal number of Google reviews Ray has written across all businesses on Google Maps, not just this one.
H2O care provides excellent water filtration services. They are extremely professional, friendly and know their stuff. We used an another company initially, but switched to H2O and are very happy we did. If you are considering a water filtration system this is the company you want to use.
Response from the owner · 3 weeks ago
Thank you, Annette, for your wonderful review of H2O Care! We're thrilled to hear you're happy with our water filtration services and appreciate your trust in us.
carolyn wilkes7 reviewsiTotal number of Google reviews carolyn has written across all businesses on Google Maps, not just this one.
