Jeanie HackleyLocal Guide · 11 reviews
100% would recommend this company every time. they have never delivered anything but top notch exceptional service
Response from the owner · 10 months ago
Thank you!
Review from Google · view on Google
H2O Care, Inc
H2O Care, Inc at a glance
Google reviewers rate H2O Care, Inc. five out of five stars across 318 reviews, highlighting the company's professional staff and knowledgeable technicians. Customers frequently describe services for water filtration, softeners, and well treatment as punctual, efficient, and thoroughly explained. Recurring themes include clear communication, easy scheduling, and helpful guidance on system maintenance. The owner responded to 68 percent of reviews, and no negative patterns or criticisms appear in the provided excerpts.
- Google rating: 5.0 out of 5 from 318 reviews (99% five-star).
- Reviews on this page: 318 Google reviews (256 with written comments, 6 with photos).
- Owner responses: the business replied to 68% of reviews.
- Most recent review: October 17, 2026.
- Service: Water Purification Service serving Watertown, Massachusetts.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
5.0
★★★★★318 reviews on Google
Reviews from Google, shown as published (original wording, unedited).
Nancy8 reviews
The H2O Care technician David was knowledgeable and professional in answering questions I had about our system. The company is reliable and very good at communications and customer service.
Response from the owner · 2 years ago
Thank you, Nancy!
Review from Google · view on Google
Simon O'Leary15 reviews
This company is professional from top to bottom. Always responsive and very knowledgeable able staff.
Review from Google · view on Google
Zack Charest7 reviews
Nathan was so helpful in educating me on well water treatment options, and helping to design the perfect system for my family's home. I would highly recommend this company for the expansive knowledge and thoughtful approach.
Review from Google · view on Google
Laura MLocal Guide · 15 reviews
Nathan was great to work with! He helped specify a replacement filtration system and completed testing to ensure the system was right-sized for our needs. He was extremely knowledgeable and explained everything. The installation was easy to schedule and completed in a day!
Review from Google · view on Google
inderjit Kaul4 reviews
Outstanding. Customer focused and service oriented. Michael is a treasure and you should do everything to hang on to him.
Review from Google · view on Google
Paul Gallagher2 reviews
I called H2O Care for service on our softener. The service tech, Christopher, did an excellent job diagnosing and explaining the problem. He went the extra mile to track down a replacement controller, saving us from a full softener replacement. I have found H2O Care to be knowledgeable and efficient. It’s important to have peace of mind with private well treatment and H2O Care provides that for us.
Review from Google · view on Google
Laurence Dignan3 reviews
Thanks for the fast response and expert service as always.
Response from the owner · 2 years ago
Thanks for your review. Seems like you are happy with Jared's work but only gave him 3 Stars. Let us know what he needs to do to get to a 5 Star. Thank you.
Review from Google · view on Google
Wendy Pax7 reviews
Excellent service, fantastic tech.
Review from Google · view on Google
Janet McKeonLocal Guide · 12 reviews
It was great seeing Erick again for our annual maintenance on our bubbler. . He was professional and courteous. Explained everything in detail and answered my questions. Will definitely see him again! Thanks for exceptional customer service! McKeon fam!
Response from the owner · a year ago
Thank you,Janet! Appreciate the feedback and will pass on to Eric
Review from Google · view on Google
Business details
- Address: 873 Great Rd, Stow, MA 01775
- Phone: (833) 370-2404
- Website: h2ocare.com
- Service area: Watertown, MA