Analyzing 5,854,0205.9M ReviewsFor 16,18516.2K Experts

Hacienda Lawnmower logo

Hacienda Lawnmower

Lawn mower store · Baldwin Park, CA · reviewed since 2012

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%56+35.6Reliability 28%50+14.1Replies to reviews 8%19+1.6Experts Score= 51Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.51SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#28 of 29 lawn mower repair servicesPosition by Experts Score among all companies we track in this category. · better than 4%
4.5 ★★★★★ 100 Google reviews · 4 photos
75%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
28%reviews answered by the owner
Jun 2026latest review
📞 Call (626) 917-1794Request a call backWebsite ↗

Hacienda Lawnmower at a glance

Customers frequently cite fast turnaround times, reasonable pricing, and helpful staff who assist with repairs for equipment like lawnmowers and chainsaws. Positive feedback often highlights the store's ability to restore old machines and provide necessary parts. However, some reviewers report negative experiences involving ignored customers in the store, high prices, and repairs that failed to resolve mechanical issues or took an extended period to complete.

  • Google rating: 4.5 out of 5 from 100 reviews (75% five-star).
  • Reviews on this page: 100 Google reviews (65 with written comments, 1 with photos).
  • Owner responses: the business replied to 28% of reviews.
  • Most recent review: June 23, 2026.
  • Service: Lawn Mower Repair Service serving Baldwin Park, California.

Data from Google, last updated October 25, 2026.

Score profile vs other lawn mower repair services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

Satisfaction56Reliability50Craft & service–Value–Momentum100Replies to reviews19Satisfaction: 56 (median 75)Reliability: 50 (median 73)Momentum: 100 (median 100)Replies to reviews: 19 (median 49)
Hacienda LawnmowerLawn Mower Repair Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hacienda Lawnmower: 56/100 on this factor. Category median: 75.C
56
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hacienda Lawnmower: 50/100 on this factor. Category median: 73.C
50
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hacienda Lawnmower: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hacienda Lawnmower: 19/100 on this factor. Category median: 49.F
19

Bar = this company · dark tick = category median.

Star ratings

100 Google reviews we collected

  • 5 stars7575%
  • 4 stars1313%
  • 3 stars44%
  • 2 stars22%
  • 1 star66%

Praise vs complaints

Phrases our text analysis found in 65 written reviews

  • Praise3793%
  • Complaints38%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude1538%
  • Quality & results1128%
  • Price & value820%
  • Speed & response38%
  • Would recommend38%

What customers talk about

We read 65 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “I recommend you go to that place; they are respectful to people.”
  • “…see one laying around the streets don't hesitate to take it to them great work this machine will run for years.…”
  • “Excellent service reasonable prices and great staff”
    “A little pricey, but very happy.”
  • “Had my weed eater and lawnmower serviced their and what good and fast service”
  • “Very good service and reasonable prices would recommend 👍👍👍”

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

LaszloLocal Guide · 300 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I took my 40 year old Craftsman lawnmower in for service because it would only run for about 3 seconds then shut down. It had been sitting for 2 or 3 years. They serviced it and it now starts on the first pull and runs like new. Thank you Hacienda Lawnmower!

Abuelo7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Buena experiencia con Gustavo muy amable Buen customer service. Poquito caro pero muy contento.

FernandoLocal Guide · 246 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

This place is great . I found a lawnmower and took it here and they did a complete overhaul on the carburetor and filters new string spark plug sharpen the knife for 150 I was on my way to Home Depot to buy one for 360 but came up like the sun people you ever see one laying around the streets don't hesitate to take…

DarrylLocal Guide · 302 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

A+. Repairs on my pullstring lawnmower were lower than expected, and it runs like new.

AudreyLocal Guide · 195 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This was my first time in here and all I have to say is I got what I needed and was out the door in less than 15 minutes 😁

Customer photo from Audrey's reviewCustomer photo from Audrey's review
CesarLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The knowledge and customer service is absolutely amazing. I'm not a professional Landscaper. I just go for my home equipment and they know if it's worth even fixing or just buying a new one. I will be a customer for life.

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Photos

Customer reviews

4.5 ★★★★★ 100 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Laszlo BudavariLocal Guide · 300 reviewsTotal number of Google reviews Laszlo has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I took my 40 year old Craftsman lawnmower in for service because it would only run for about 3 seconds then shut down. It had been sitting for 2 or 3 years. They serviced it and it now starts on the first pull and runs like new. Thank you Hacienda Lawnmower!

Jose GarcíaLocal Guide · 70 reviewsTotal number of Google reviews Jose has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Good service and repair

Phyllis Aguilera4 reviewsTotal number of Google reviews Phyllis has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great Service and very helpful. Able to find parts i needed

Louie BattLocal Guide · 307 reviewsTotal number of Google reviews Louie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service

Abuelo rivers Rios7 reviewsTotal number of Google reviews Abuelo has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Buena experiencia con Gustavo muy amable Buen customer service. Poquito caro pero muy contento.

Response from the owner · 2 years ago

Gracias por su recomendación. Espero que vuelva a visitarnos otra vez.

Fernando ChavezLocal Guide · 246 reviewsTotal number of Google reviews Fernando has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This place is great . I found a lawnmower and took it here and they did a complete overhaul on the carburetor and filters new string spark plug sharpen the knife for 150 I was on my way to Home Depot to buy one for 360 but came up like the sun people you ever see one laying around the streets don't hesitate to take it to them great work this machine will run for years.

Response from the owner · 2 years ago

Thanks for your review Fernando! We look forward to seeing you again!

Susumu SakiyamaLocal Guide · 26 reviewsTotal number of Google reviews Susumu has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

日本語で対応してくれますEnglish Spanish also available

Response from the owner · 2 years ago

Thanks for your review Susumu! We look forward to seeing you again!

Darryl A. DavisLocal Guide · 302 reviewsTotal number of Google reviews Darryl has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

A+. Repairs on my pullstring lawnmower were lower than expected, and it runs like new.

Response from the owner · 2 years ago

Thanks for your review Darryl! We look forward to seeing you again!

Mario RingoLocal Guide · 196 reviewsTotal number of Google reviews Mario has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent service been going there for over 25 years

Response from the owner · 2 years ago

Thanks for your review Mario! We look forward to seeing you again!

Carlos A Guevara SrLocal Guide · 14 reviewsTotal number of Google reviews Carlos has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Found the certain trash can I was looking for plus it was cheaper by $20.00

Response from the owner · 3 years ago

Thanks for your review Carlos! We look forward to seeing you again!

Hacienda Lawnmower on Google Maps →

Business details