Analyzing 5,854,0205.9M ReviewsFor 16,18516.2K Experts

Hair Zone logo

Hair Zone

Beauty salon · Berlin, NH · reviewed since 2016

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%83+52.7Reliability 28%92+26Replies to reviews 8%13+1.1Experts Score= 80Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#28 of 58 beauty salonsPosition by Experts Score among all companies we track in this category. · better than 53%
4.8 ★★★★★ 68 Google reviews · 23 photos
84%five-star reviews
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
May 2025latest review
📞 Call (603) 752-9663Request a call back

Hair Zone at a glance

Google reviewers rate Hair Zone 4.8 out of 5 based on 68 reviews, with the owner not responding to any feedback. Customers frequently cite friendly staff, reasonable prices, and the salon's ability to accommodate busy schedules or fit clients in quickly. Services mentioned include cuts, highlights, and hair color, with praise for the clean, roomy, and kid-friendly environment. One low-star review criticized the staff as rude, though this was an isolated comment amidst predominantly positive experiences.

  • Google rating: 4.8 out of 5 from 68 reviews (84% five-star).
  • Reviews on this page: 68 Google reviews (42 with written comments).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: May 17, 2025.
  • Service: Beauty Salon serving Berlin, New Hampshire.

Data from Google, last updated October 26, 2026.

Score profile vs other beauty salons

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and satisfaction; weakest: replies to reviews.

Satisfaction83Reliability92Craft & service–Value–Momentum–Replies to reviews13Satisfaction: 83 (median 83)Reliability: 92 (median 80)Replies to reviews: 13 (median 45)
Hair ZoneBeauty Salons median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hair Zone: 83/100 on this factor. Category median: 83.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hair Zone: 92/100 on this factor. Category median: 80.A
92
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 87.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hair Zone: 13/100 on this factor. Category median: 45.F
13

Bar = this company · dark tick = category median.

Star ratings

68 Google reviews we collected

  • 5 stars5784%
  • 4 stars1015%
  • 3 stars00%
  • 2 stars00%
  • 1 star11%

Praise vs complaints

Phrases our text analysis found in 42 written reviews

  • Praise2596%
  • Complaints14%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude1350%
  • Quality & results727%
  • Price & value312%
  • Would recommend312%

What customers talk about

We read 42 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Criss , g , was kind enuf to squeeze me in , her busy schedule, as always a perfect experience.”
  • “Excellent , Chris is very pleasant and does a great job.”
  • “Her prices are very reasonable.”
  • “I Highly Recommend Going to Hair Zonr, You'll Love It!”

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Tamaura2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Amanda, you're absolutely AMAZING! It's been sooooo long since my hair looked this good - phenomenally, thank you!

EddyLocal Guide · 50 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Always ready to take care of their customers. They're in the middle of a remodeling

Dave13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Criss , g , was kind enuf to squeeze me in , her busy schedule, as always a perfect experience.. thank you, soo much ,, il. Be back, 🙂

KristiLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have recently started seeing Avery for my hair color. She has been so great at helping to get my hair back to normal. Her prices are very reasonable.

MichaelLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Excellent experience at Hair Zone. Very clean & friendly service. If your in need of a haircut they really take their time to make sure you taken care of.

80sMetalManLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The Shop is Very Roomy & Kid Friendly. All The Hairdressers are Very Happy & Friendly Too! I Love Going There! I Highly Recommend Going to Hair Zonr, You'll Love It!!!

Compare with

Photos

Customer reviews

4.8 ★★★★★ 68 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Tamaura Dowd2 reviewsTotal number of Google reviews Tamaura has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amanda, you're absolutely AMAZING! It's been sooooo long since my hair looked this good - phenomenally, thank you!

Eddy LheureuxLocal Guide · 50 reviewsTotal number of Google reviews Eddy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Always ready to take care of their customers. They're in the middle of a remodeling

Diane Paradis2 reviewsTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Exceptional

roland riendeauLocal Guide · 131 reviewsTotal number of Google reviews roland has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great place to get your hair done

Jason Stephenson1 reviewTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very good job and great job

Dave Connelly13 reviewsTotal number of Google reviews Dave has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Criss , g , was kind enuf to squeeze me in , her busy schedule, as always a perfect experience.. thank you, soo much ,, il. Be back, 🙂

Jacqueline BouvierLocal Guide · 20 reviewsTotal number of Google reviews Jacqueline has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Karen is a wizard! Great shop, great stylists!

Cheryl Legay3 reviewsTotal number of Google reviews Cheryl has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Always a great cut, thank you Amanda

Edwin GrondinLocal Guide · 67 reviewsTotal number of Google reviews Edwin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They did a good job on my girlfriend hair cut and highlights

Kristi O'SheaLocal Guide · 23 reviewsTotal number of Google reviews Kristi has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have recently started seeing Avery for my hair color. She has been so great at helping to get my hair back to normal. Her prices are very reasonable.

Hair Zone on Google Maps →

Business details

  • Address: 350 Glen Ave Ste 3, Berlin, NH 03570
  • Phone: (603) 752-9663
  • Service area: Berlin, NH