Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
Customers frequently praise the salon's skilled stylists, particularly for curly hair, color, and cuts, noting a welcoming atmosphere and professional communication. Positive reviews highlight the friendly staff and the ease of booking online. However, lower-rated feedback identifies recurring issues with pricing transparency, specifically unexpected cost increases for identical services, and appointment management problems such as same-day cancellations, no-shows, and late arrivals.
Data from Google, last updated November 10, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
289 Google reviews we collected
Phrases our text analysis found in 233 written reviews
What customers reported paying
Middle half of what 148 customers paid ($76–$171) · gold mark = category median.
How often each topic comes up in the written reviews
We read 233 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Lucette’s talent, professionalism, and attention to detail truly stood out, and I left feeling refreshed, confident, and so happy with the results.”
“Katya was too immature/unprofessional to interact with me in real time when I attempted a conversation with her.”
“The most amazing experience included her transitioning me from salt and pepper colored hair to my natural now silver colored hair .”
“Some of the WORST customer service I have ever experienced, and I wish I could charge them the same fee they charge customers for cancelling the day of.”
“I highly recommend Lucette and this wonderful salon to anyone looking for exceptional service in a friendly environment!”
“Avoid at all costs.”
“Booking online was simple as was communication about my upcoming appointment.”
“She is so funny, so genuine, and she’s great at what she does!”
“…londe right, but Katya cares about the integrity of your hair and is fast which is so so nice!…”
“Katya was 35 minutes late.”
“They are truly experts in hair and their pricing I very fair.”
“Be sure to get the pricing upfront.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired HairSmith and CO. for 8 kinds of job. Pick one to see what they paid and said.
Another wonderful hair experience at HairSmith & CO. today. I've never left disappointed from this salon. Not only do I receive a fantastic hair cut and color but it's also such a fun time with Lucette!
They do quality work. Be sure to get the pricing upfront. My service was a 100% increase over my previous two visit visits. When I emailed asking for a reason, they were very responsive in explaining what the increase was. But when I book the same service and my hair is the same length, I don’t expect a doubling in…
I see Madison at HairSmith and have sent two of my friends to her, and now we're all regulars. I convinced my husband to try the salon, and he comes monthly to see Katya. Today I got a great blowout from Ashley. Big fan of the whole Hairsmith team!
Love this Salon. Great atmosphere and service. Megan does a beautiful job with my curly hair!
All staff is friendly and professional. My stylist Madi is always amazing with my color and cut and styling.
Lucette was absolutely amazing! From the moment I walked in, the salon had such a warm, welcoming atmosphere that made the entire experience relaxing and enjoyable. Lucette’s talent, professionalism, and attention to detail truly stood out, and I left feeling refreshed, confident, and so happy with the results. I…
| Job | Reviews | Category typical |
|---|---|---|
| Haircut | 156 | $45–$81 |
| Hairstyling | 83 | $50–$103 |
| Hair coloring | 78 | $133–$335 |
| Curly hair | 56 | $58–$154 |
| Blowouts | 16 | $53–$108 |
| Gloss or Glaze | 4 | — |
| Hair highlighting | 4 | $176–$371 |
| Balayage | 4 | $214–$426 |
4.9 ★★★★★ 289 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Another wonderful hair experience at HairSmith & CO. today. I've never left disappointed from this salon. Not only do I receive a fantastic hair cut and color but it's also such a fun time with Lucette!
Katya is talented and kind. You will love what she does with your hair!🤩
Talent + kindness is our love language--so glad Katya came through for you!
They do quality work. Be sure to get the pricing upfront. My service was a 100% increase over my previous two visit visits. When I emailed asking for a reason, they were very responsive in explaining what the increase was. But when I book the same service and my hair is the same length, I don’t expect a doubling in price, especially without transparency beforehand. The difference was that the stylist I had this time decided to add a gloss and use extra color. She also added highlights. I requested none of this. And I am happy to pay for it if that is her recommendation, but I felt taken advantage of when it came time to check out.
I see Madison at HairSmith and have sent two of my friends to her, and now we're all regulars. I convinced my husband to try the salon, and he comes monthly to see Katya. Today I got a great blowout from Ashley. Big fan of the whole Hairsmith team!
Katya is amazing! She always slays 💋🖤
If I could give zero, I would. This place is a joke. I’ve never been here because the two times I tried to book my very first appointments with them they cancelled on me the day of. Oh, and it was an obvious lie/excuse they gave both times. Some of the WORST customer service I have ever experienced, and I wish I could charge them the same fee they charge customers for cancelling the day of.
Love this Salon. Great atmosphere and service. Megan does a beautiful job with my curly hair!
Excellent
We're so grateful for your rating—thanks for visiting us!
All staff is friendly and professional. My stylist Madi is always amazing with my color and cut and styling.
Becky, We couldn't agree more-Madi is truly amazing! We are so glad you had a great experience, and we will be sure to share your kind words with her. We look forward to seeing you again soon.
Meghan gives me the best haircut!
We couldn't agree more-Megan is truly the best! We are so glad you had a great experience, and will share your kind words with her. We look forward to seeing you again soon.
Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
