Customers frequently highlight punctual arrivals, thorough explanations of work, and professional communication across HVAC, electrical, and plumbing services. Positive feedback often notes reasonable pricing and helpful suggestions for system upgrades or maintenance. A recurring criticism involves unexpected repair costs or sales pressure, with one instance alleging that a technician recommended a new furnace despite a successful repair by another company.
Google rating: 5.0 out of 5 from 962 reviews (97% five-star).
Reviews on this page: 962 Google reviews (754 with written comments, 25 with photos).
Owner responses: the business replied to 92% of reviews.
Most recent review: October 23, 2026.
Service: Plumber serving Rochester, New York.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
5.0
★★★★★
962 reviews on Google
5★929
4★28
3★3
2★0
1★2
Reviews from Google, shown as published (original wording, unedited).
SC
Sally Conan1 review
★★★★★
I am extremely pleased with the workmanship of your technicians Tim and William. They arrived promptly and worked tirelessly. I appreciated their willingness and patience to explain the various projects they were set to work on. I knew immediately I was in good hands and that I had made an excellent choice in my decision to contract with Halco.
Again my thanks to both Tim and William for a job well done (…and a great ‘clean up’ afterward!”)
Sincerely…Sally Anne Conan
Response from the owner · 2 days ago
Thank you for your kind review! Your satisfaction is our top priority.
The representatives were very kind and thorough. I am grateful for the work they are doing. I would definitely recommend others to this company and pray that all the representatives are like the ones I met today. Thank you Edward and Munusa, hope I spelled correctly
Price assessment: Not sure
Services: Service not listed
Response from the owner · 3 days ago
We appreciate your 5-star rating! It's wonderful to know we met your expectations.
The technician arrived on time and completed the work for the duct cleaning in a professional way. It's the first time that the heating ducts were cleaned in 26 years. Glad to have Halco as our go-to contractor for furnace, air conditioner and generator work, as well.
Price assessment: Reasonable price
Price: $600–800
Services: Heating system repair, HVAC duct & vent cleaning
Response from the owner · 11 months ago
Thank you, John! We're glad to hear that Andrew was able to quickly diagnose the furnace issue and provide a solution so efficiently. We appreciate your kind words and value your Halco membership!
We had a project that had a lot of plumbing and electrical things to do around the house. Our many faceted TO DO list was done in a timely and professional manner. Several technicians did the sub-tasks over a period of several days and made sure everything was done right and safely.
Gold stars to the work teams and also to Christine who handled all the scheduling and communications around my limited calendar days (due to work) .
Thank you Halco for proving yet again why we have done and continue to do business with you.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Service not listed
Response from the owner · 4 years ago
Wow!! Thank you for the generous review, Mark! We are thrilled to know that our team delivered on the high level of customer service that we strive for. From the entire Halco family, thank your for your continued support!
Halco provides very professional services and their service workers have solved all of our electrical, heating, and plumbing needs very successfully! 5 stars!
Response from the owner · 5 days ago
Thank you so much for the 5-star review! We truly appreciate you taking the time to share your experience. Our team works hard to deliver quality service and a great customer experience, and it means a lot to know we hit the mark.
My representative Jim was very professional very informative and I will be contacting him again in the future. This company is a very big help to anyone owning a manufactured home. A great full-service company for anyone owning a manufactured home. I just used them again because I have the maintenance program which is very affordable price per month and is well worth it because my new system is very expensive and it needs to have certain things done over the course of time. It's cheaper to pay by the month than it is to pay by the repair because it's repairs can add up to quite a bit money. Didn't need a Rock to fall on my head. The maintenance program is well worth the money over time.
Price assessment: Great price
Services: HVAC system repair, HVAC system maintenance, A/C filter replacement, Heating system maintenance, Service not listed
electric service upgrade - They did a great job under really terrible conditions. Between the rain, thunder storm and wind on Friday, they stayed on finished the job.
Price assessment: Not sure
Services: Service not listed
Response from the owner · a week ago
Thank you so much for the 5-star review! We truly appreciate you taking the time to share your experience. Our team works hard to deliver quality service and a great customer experience, and it means a lot to know we hit the mark.
