iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%96+61Reliability 28%92+26Replies to reviews 8%92+7.6Experts Score= 95Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 35 dog door installation servicesiPosition by Experts Score among all companies we track in this category. · better than 76%
4.9★★★★★395 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the durable product quality, professional installation, and clear communication regarding arrival times. The 4.9 rating reflects appreciation for the company's responsiveness and warranty coverage. However, low-star reviews highlight recurring issues with parts failing within months of purchase, expensive replacement costs, and inconsistent customer service regarding warranty claims or uninstallation fees.
Google rating: 4.9 out of 5 from 395 reviews (98% five-star).
Reviews on this page: 395 Google reviews (370 with written comments, 100 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 22, 2026.
Service: Dog Door Installation Service serving Mesa, Arizona.
Data from Google, last updated October 26, 2026.
Score profile vs other dog door installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Hale Pet Doors of ArizonaDog Door Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hale Pet Doors of Arizona: 96/100 on this factor. Category median: 92.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hale Pet Doors of Arizona: 92/100 on this factor. Category median: 90.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 92.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hale Pet Doors of Arizona: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hale Pet Doors of Arizona: 92/100 on this factor. Category median: 86.A
92
Bar = this company · dark tick = category median.
Star ratings
395 Google reviews we collected
4.9of 5
5 stars38698%
4 stars31%
3 stars00%
2 stars10%
1 star51%
Praise vs complaints
Phrases our text analysis found in 370 written reviews
99%praise
Praise75999%
Complaints81%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude20827%
Quality & results17022%
Speed & response14519%
Would recommend12016%
Price & value567%
Communication507%
Honesty & trust182%
What customers talk about
We read 370 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Door was installed quick and professionally and the warranty is excellent.”
“They rip easily, and are very expensive to replace, almost $200 and when I called an spoke with William he was rude about it.”
“Great quality and Kyle was a very knowledgeable and thorough in his work!”
“Our dogs use the door all day long and the double door flaps are so energy efficient and convenient.”
“I would recommend them to anyone looking for a quality dog door.”
“I’d never use them again and or insist Parker isn’t doing my job.”
“It’s not often that you can find such high quality items especially in a dog door but the Hale Pet Door is the top of the line and worth every penny.”
“The estimates to repair the damage will far exceed the value of this door.”
“Good communication on when they would be showing up to my home.”
“They’re fast, reliable, and consistently provide great service.”
People customers mention
Ryan27 reviews
Kyle26 reviews
Zach11 reviews
Connor11 reviews
Chuck6 reviews
Parker5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Diana1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
We have had a Hale Pet Door for 20 years. We just had the flaps replaced and the workmanship and service was excellent and so appreciated. It’s not often that you can find such high quality items especially in a dog door but the Hale Pet Door is the top of the line and worth every penny. Our dogs use the door all…
MarkLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
I had a door installed for my two Beagles a couple of years ago. They made it work in challenging location. Today, I had the flaps replaced as well as other parts. After heavy use, it's like a new dog door again. If you want a pet door for the long haul that puts up with heavy use, this company is the one you want.
VallerieLocal Guide · 33 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Quick service, super professional and kind! Dog door looks great and the warranty on it and its parts is AMAZING! Great price for a great service!!
MichaelLocal Guide · 9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Door was installed quick and professionally and the warranty is excellent. Very pleased with the work Hale did for my two big boys
Shelby4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Good communication on when they would be showing up to my home. Took shoes off inside my home without being asked! Had someone drive a different size dog door to my home so we could still have it installed same day. Cleaned up after all work was done and explained everything and answered all my questions. Very happy…
Wade11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Ryan did an awesome job. This wasn’t an easy install but he took the time to do it the right way. 100% would recommend Hale to others.
We have had a Hale Pet Door for 20 years. We just had the flaps replaced and the workmanship and service was excellent and so appreciated. It’s not often that you can find such high quality items especially in a dog door but the Hale Pet Door is the top of the line and worth every penny. Our dogs use the door all day long and the double door flaps are so energy efficient and convenient. I would recommend them to anyone looking for a quality dog door.
Response from the owner · 2 days ago
Thank you for trusting Hale Pet Doors for 20 years! We’re thrilled to hear your door is still going strong and that you’re happy with our service. We truly appreciate your loyalty and recommendation!
Mark RossingtonLocal Guide · 17 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
I had a door installed for my two Beagles a couple of years ago. They made it work in challenging location. Today, I had the flaps replaced as well as other parts. After heavy use, it's like a new dog door again. If you want a pet door for the long haul that puts up with heavy use, this company is the one you want.
Response from the owner · 3 days ago
Thank you Mark! We're so glad we could get your door working like new again for your Beagles!
Vallerie JLocal Guide · 33 reviewsiTotal number of Google reviews Vallerie has written across all businesses on Google Maps, not just this one.
Quick service, super professional and kind! Dog door looks great and the warranty on it and its parts is AMAZING! Great price for a great service!!
Response from the owner · 4 days ago
Thank you so much for the great review! We’re happy to hear you had a great experience and are pleased with your new pet door. We take pride in our quality, service, and warranty. We truly appreciate your business and support!
Nicole Dreier10 reviewsiTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
Great quality and Kyle was a very knowledgeable and thorough in his work!
Response from the owner · 6 days ago
Thank you for the great review! We're glad you're happy with the quality of our pet doors and that Kyle provided knowledgeable and thorough service. We appreciate your business!
Rachel Johnson5 reviewsiTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
Good communication on when they would be showing up to my home. Took shoes off inside my home without being asked! Had someone drive a different size dog door to my home so we could still have it installed same day. Cleaned up after all work was done and explained everything and answered all my questions. Very happy with how our new in the wall dog door turned out!
Response from the owner · 3 weeks ago
Thank you so much for the great review! We’re glad our team was able to get the right size pet door out to you and complete the installation the same day. We truly appreciate your business and hope you and your pup enjoy your new Hale Pet Door for many years to come!
Wade Tanner11 reviewsiTotal number of Google reviews Wade has written across all businesses on Google Maps, not just this one.
Ryan did an awesome job. This wasn’t an easy install but he took the time to do it the right way. 100% would recommend Hale to others.
Response from the owner · 3 weeks ago
Thank you for the great review! We’re glad Ryan took the time to make sure a challenging installation was done right. We truly appreciate your recommendation and your trust in Hale Pet Door of Arizona!
Laura ConnLocal Guide · 31 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
