Google reviewers rate Hamstra Heating & Cooling 4.9 out of 5 based on 2777 reviews, with the owner responding to 94% of them. Customers frequently praise the company for punctual appointments, professional communication, thorough HVAC maintenance, and transparent pricing during repairs and installations. However, some low-star reviews highlight concerns regarding misleading fee structures for inspections, aggressive upselling of unnecessary add-ons, and perceived lack of support for equipment failures.
Google rating: 4.9 out of 5 from 2,777 reviews (96% five-star).
Reviews on this page: 2,778 Google reviews (2,225 with written comments, 20 with photos).
Owner responses: the business replied to 94% of reviews.
Most recent review: November 10, 2026.
Service: HVAC Contractor serving Tucson, Arizona.
Data from Google, last updated November 10, 2026.
Star ratings
2,778 Google reviews we collected
4.9of 5
5 stars2,66296%
4 stars703%
3 stars80%
2 stars20%
1 star361%
Praise vs complaints
Phrases our text analysis found in 2,225 written reviews
99%praise
Praise4,25199%
Complaints571%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,40133%
Speed & response85020%
Quality & results83019%
Communication46111%
Would recommend3598%
Honesty & trust2045%
Price & value2035%
What customers talk about
We read 2,225 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Both times the installs were flawless and the gentlemen from Hamstra were so nice!”
“They were not helpful on the phone so I hung up and called a different company.”
“Timely help, excellent advice and clean installation.”
“The picture is of empty driveway because they never showed up.”
“Timely, polite, professional, friendly, respectful, efficient yet careful, with attention to detail”
“My weekend has been miserable because of Hamstra's poor service.”
“He explained the different maintenance services and what might be best for our house.”
“Poor communication regarding how much labor, which part replaced.”
“I would definitely recommend Hamstra to anyone based on Robert‘s performance.”
“…thing he did not professional at all I will never use this company or recommend them to anyone.…”
“We also appreciated that he took photos of problem areas and shared his honest opinion with us!”
“NOT HAPPY with the misleading appointment phonecall and run-up to that on the spot situation.”
“Did a thorough review of our system , identified 2 problems, gave a reasonable price quote and did the work quickly.”
“Hamstra is responsive and punctual but certainly pricey.”
People customers mention
Richard62 reviews
John39 reviews
David33 reviews
Andrew32 reviews
Dave32 reviews
Alex28 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
We have had our largest ac unit replaced this year (2022) and the master bedroom unit replaced in 2021. Both times the installs were flawless and the gentlemen from Hamstra were so nice! They are knowledgeable and very efficient!! We are Hamstra customers for life..the best AC company with which we have ever done business ! Thank you!
6/17/2025
We had our largest unit repaired today.
The technician was very nice and very good at his job! It was a simple fix and he waited a bit to make sure that was all it was!
Again, 5 stars worth of very satisfied!
Price assessment: Reasonable price
Services: HVAC system maintenance, Heating system maintenance
Response from the owner · Edited a year ago
Thank you so much for the wonderful review Cindy! We're thrilled to hear that our technician provided excellent service and was able to get your largest unit up and running with a simple fix. We truly appreciate your 5-star rating and being a loyal customer over the years!
E
elinor brecher9 reviewsiTotal number of Google reviews elinor has written across all businesses on Google Maps, not just this one.
I rely on Hamstra to keep my heating/AC unit it top condition, and they never disappoint.
Response from the owner · a year ago
Thank you for your kind words, Elinor! We're glad to hear that you can count on Hamstra to keep your heating and cooling in top condition. Your satisfaction means a lot to us!
S
Steve Sherman4 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Very professional and competent operation. Timely help, excellent advice and clean installation.
Response from the owner · 5 months ago
Thank you, Steve! We appreciate your kind words about our professionalism and the quality of our service. It's great to hear you were satisfied with the installation and advice.
L
Lori Woods3 reviewsiTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
Timely, polite, professional, friendly, respectful, efficient yet careful, with attention to detail
Services: HVAC system maintenance
Response from the owner · 2 days ago
Thank you, Lori! We appreciate your kind words and are glad to hear that you had a wonderful experience during your maintenance visit. Thank you for being a Choice Service Club member. Your feedback means a lot to us!
M
Mary Berry5 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Very friendly , efficient, and reasonable. answered all questions and concerns. I would highly recommend this company
Price assessment: Reasonable price
Price: $2,000+
Services: HVAC system maintenance
Response from the owner · a year ago
Thank you, Mary, for your wonderful feedback about your system replacement experience. We're glad to hear you found our team friendly and efficient, and we truly appreciate your recommendation!
L
Leroy Hughes5 reviewsiTotal number of Google reviews Leroy has written across all businesses on Google Maps, not just this one.
Robert was very nice and personable. He explained the different maintenance services and what might be best for our house. He reviewed the system operation with me and explained where it needed some attention and he was very thorough and timely with his work. I would definitely recommend Hamstra to anyone based on Robert‘s performance.
Price assessment: Reasonable price
Price: $200–400
Services: HVAC system maintenance
Response from the owner · 5 months ago
Thank you, Leroy! We're glad to hear that Brian provided such excellent service and took the time to explain everything thoroughly. Your recommendation means a lot to us!
B
Brian Hunt1 reviewiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Quick response. Professional and knowledgeable. Addressed areas of concern. Robert was very informative answering our questions. He was great!
Price assessment: Reasonable price
Price: $1,200–1,400
Services: HVAC system maintenance, Heating system maintenance
Response from the owner · Edited 2 months ago
Thank you, Yvette! We appreciate your kind words and are glad to hear that Robert was able to provide you with the information you needed. Your feedback means a lot to us!
G
Gloria Mason6 reviewsiTotal number of Google reviews Gloria has written across all businesses on Google Maps, not just this one.
