Mike Ward7 reviewsTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHave been there a few times now. Does a great job. Very nice.
Hana & Co Hair Salon
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%79+50.2Reliability 28%74+20.9Replies to reviews 8%20+1.6Momentum penalty91−0.9Experts Score= 72Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#63 of 88 beauty salonsPosition by Experts Score among all companies we track in this category. · better than 29%
4.8 ★★★★★ 122 Google reviews · 24 photos
89%five-star reviews
4.71★last 12 monthsAverage stars on reviews from the last 12 months only.
4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
1%reviews answered by the owner
$38typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Hana & Co Hair Salon at a glance
Google reviewers rate the salon 4.8 out of 5 based on 122 reviews, highlighting skilled haircuts, color services, and friendly communication. Customers frequently note reasonable pricing, quick service times, and the stylist's ability to follow specific instructions using photos. However, a minority of low-star reviews criticize perceived unprofessionalism, including a significant price increase during service, uneven results for children, and high costs for men's haircuts.
- Google rating: 4.8 out of 5 from 122 reviews (89% five-star).
- Reviews on this page: 122 Google reviews (93 with written comments, 5 with photos).
- Owner responses: the business replied to 1% of reviews.
- Most recent review: October 31, 2026.
- Service: Beauty Salon serving Maple Valley, Washington.
Data from Google, last updated November 1, 2026.
Score profile vs other beauty salons
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hana & Co Hair Salon: 79/100 on this factor. Category median: 85.B
79
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hana & Co Hair Salon: 74/100 on this factor. Category median: 80.B
74
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 87.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hana & Co Hair Salon: 91/100 on this factor. Category median: 100.A
91
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hana & Co Hair Salon: 20/100 on this factor. Category median: 48.D
20
Bar = this company · dark tick = category median.
Star ratings
122 Google reviews we collected
- 5 stars10989%
- 4 stars76%
- 3 stars11%
- 2 stars11%
- 1 star43%
Praise vs complaints
Phrases our text analysis found in 93 written reviews
- Praise10896%
- Complaints54%
Price
What customers reported paying
$38-53% vs typical beauty salons
Middle half of what 27 customers paid ($25–$56) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Staff & attitude3531%
- Quality & results2926%
- Price & value1715%
- Would recommend1412%
- Speed & response109%
- Communication44%
- Honesty & trust44%
What customers talk about
We read 93 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I always have a good experience here they do a really nice job with my hair and my kids hair too everyone is friendly and they actually listen to what…”
“Very Unprofessional Service!”
“She listens to what you want and delivers great results every time.”
“The salon is clean and the prices are very reasonable.”
“I've been here at least two times and each time was pretty pricey just to have a haircut.”
“I love going to her and would strongly recommend her to anyone looking for a great hairstylist!”
“…nal, always listens to my concerns, and what really amazes me is how quickly she works—you won’t have to spend hours getting your hair done!…”
“She always gets my hair exactly how I want it, and she’s super easy to talk to, always checking up on how I'm doing, and she just really cares for her…”
“I really trust her, and I always leave happy with my cut.”
People customers mention
- Janet 8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Hana & Co Hair Salon for 5 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
NadiaLocal Guide · 82 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
I always have a good experience here they do a really nice job with my hair and my kids hair too everyone is friendly and they actually listen to what you want 😊 always happy with how it turns out
Paid $20–40Kids' cutsHaircutHair coloring
The7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I came to Hana because I needed a correctional haircut. I had some very choppy ends that were very noticeable in the front where I had very poorly executed face framing. I told her exactly what I wanted and she did an excellent job. At the salon I wasn’t able to see how well she fixed my hair. But when I got home…
Paid $40–60
Lauren6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I was SO impressed with Hana & Co. for my kid's haircuts. My son really loves his mullet, and I really needed it to be a lot cleaner and "stylish." She put a lot of effort and care into shaping it and while also dealing with a wiggly customer who was watching her like a hawk to make sure she didn't "cut the back!" We will definitely be back again.
Paid $20–40Kids' cuts
James8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I went to Hana & Co and got my haircut by Hana herself. She is a very talented stylist and did a great job. I think it's the first time all year that my wife actually liked my haircut. The salon is clean and the prices are very reasonable. I was happy with the service and will definitely go back. Highly recommend!
Paid $20–40Haircut
AllyssaLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Hana is so sweet! I was so self conscious of my hair because I hadn’t had it cut in a couple years and she made me feel beautiful again. So kind and a great price!
Paid $40–60Haircut
SteveLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
So happy I found this place! Hanna & Co is a new hair salon and is amazing. Hanna cut and styled my hair perfectly. She even remembered me and how I wanted my hair be cut from a couple of months earlier, which was the very first time I ever went there. If you are in the Maple Valley area, do yourself a favor and…
Paid $20–40HaircutHairstyling
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Haircut | 32 | $30–$79 |
| Hairstyling | 13 | $30–$76 |
| Hair coloring | 8 | $123–$246 |
| Shampoo & conditioning | 5 | $58–$134 |
| Kids' cuts | 3 | $23–$38 |
Compare with
Photos
Customer reviews
4.8 ★★★★★ 122 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Ginny Torres2 reviewsTotal number of Google reviews Ginny has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHana is a master at her craft. No one else I let touch my hair. She listens to what you want and delivers great results every time. Sweetest human as well.
- Services: Haircut, Hair coloring
Nadia HashimiLocal Guide · 82 reviewsTotal number of Google reviews Nadia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI always have a good experience here they do a really nice job with my hair and my kids hair too everyone is friendly and they actually listen to what you want 😊 always happy with how it turns out
- Price: $20–40
- Services: Kids' cuts, Haircut, Hair coloring
- Atmosphere: Relaxing, Cozy
- Maintenance: Pristine
Neil Hodge2 reviewsTotal number of Google reviews Neil has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHana is the best!!!
BeccaLocal Guide · 23 reviewsTotal number of Google reviews Becca has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExplained verbally and showed photos of what I wanted via phone and online. I let them know I was coming a long way. Showed up this morning a bit early as for time is precious to us all only to walk out! The stylist acted as if I was an inconvenience and only wanted to do my hair her way (price went from $150 to $270) and when she tried to upsell me on a haircut and I declined, she went over to her phone to tell me she wouldn’t have enough time for me today. She did acknowledge that the receptionist knew I was coming from afar and that I wanted coloring. Needless to say, I got up and walked out. Wasted my time (3 hours round trip) away from my family and about $50 in fuel. NOT RECOMMENDED!
Response from the owner · a month ago
We’re sorry you left feeling disappointed. We respect that traveling to an appointment requires time and planning. The price discussed by phone was the starting price for a basic color service. During the in-person consultation, the requested service was more extensive and required additional products and time, which changed the estimated price. Unfortunately, our stylist did not have enough time to complete the expanded service properly before her next scheduled client. We regret that the service, timing, and pricing were not understood clearly before your visit. We are reviewing our consultation process so future clients receive a clearer estimate before arriving. Please contact our salon directly if you would like to discuss this with us.
Andy Rescallar1 reviewTotal number of Google reviews Andy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI was prepared to say the specifics of how I wanted my haircut, but when I showed the a picture of what I wanted, she instantly knew what I wanted, even down to how much hair should be covering my ear, the haircut turned out amazing (mod cut), and the service was great too.
- Services: Haircut
The planted Lens7 reviewsTotal number of Google reviews The has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI came to Hana because I needed a correctional haircut. I had some very choppy ends that were very noticeable in the front where I had very poorly executed face framing. I told her exactly what I wanted and she did an excellent job. At the salon I wasn’t able to see how well she fixed my hair. But when I got home and styled my own hair i realized how amazing my haircut really was. I’m very happy I came to Hana she fit me into her schedule before my vacation and she is very talented. Thank you!
- Price: $40–60
Lauren Landis6 reviewsTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI was SO impressed with Hana & Co. for my kid's haircuts. My son really loves his mullet, and I really needed it to be a lot cleaner and "stylish." She put a lot of effort and care into shaping it and while also dealing with a wiggly customer who was watching her like a hawk to make sure she didn't "cut the back!" We will definitely be back again.
- Price: $20–40
- Services: Kids' cuts
Sevelina Arnaudova1 reviewTotal number of Google reviews Sevelina has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI found Hana a few months ago and have had nothing but a great experience. She is very professional, always listens to my concerns, and what really amazes me is how quickly she works—you won’t have to spend hours getting your hair done! She is also very polite, friendly, and makes you feel comfortable. I love going to her and would strongly recommend her to anyone looking for a great hairstylist!
- Services: Hairstyling, Hair coloring
sera a10 reviewsTotal number of Google reviews sera has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery Unprofessional Service!!
Business details
- Address: 27203 216th Ave SE Ste 9, Maple Valley, WA 98038
- Phone: (425) 413-0387
- Website: hanahairsalon.com
- Service area: Maple Valley, WA