Google reviewers rate the spa 4.8 out of 5 based on 477 reviews, with the owner responding to 78 percent of them. Clients frequently praise the professional staff, punctual scheduling, and effective massage and facial services that address specific physical needs. Recurring themes include the value of membership plans and the relaxing atmosphere provided by attentive therapists. However, some low-star reviews criticize billing practices after membership cancellations, communication errors regarding appointments, and occasional unfriendly front desk interactions.
Google rating: 4.8 out of 5 from 477 reviews (90% five-star).
Reviews on this page: 478 Google reviews (333 with written comments, 7 with photos).
Owner responses: the business replied to 78% of reviews.
Most recent review: October 23, 2026.
Service: Massage Therapist serving San Marcos, California.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.8
★★★★★
477 reviews on Google
5★432
4★19
3★2
2★6
1★19
Reviews from Google, shown as published (original wording, unedited).
GT
Grace TranLocal Guide · 27 reviews
★★★★★
Decided to try this place on a whim being almost 39 weeks pregnant, and WOW, I was in BLISS. Thank you Mariana for an amazing, relaxing prenatal massage - I especially loved that she had me sidelying with a body pillow and head pillow (and a light towel over my eyes), versus most places have you face down on a donut pillow which is much less comfortable. She did such a great job and helped make sure I was comfortable, that I was drifting in and out of sleep 😆 They really make the ambiance of this place (with decor, water elements, music, and relaxing scents) super relaxing and restful. I'll definitely be coming back. ☺️
Cristen P. Took Wonderful care of me today. 10/10 on facial, cleanliness, professionalism, and experience. Would highly recommend her and this Hand and Stone location. Shoutout to Done’ too for Massage
Response from the owner · a week ago
Hi Clarissa, Thank you for your kind words. We’re pleased to hear you enjoyed your visit with us.
Incredible experience with McKenna! Perfect pressure, soothing atmosphere, and targeted relief for my sore shoulders. One of the best massages I’ve had in San Marcos. Will definitely be back!
Amazing! Highly recommend the Diamond Glow facial and to add on neck and décolleté. Eva is excellent- skip the massage and invest in the facial. Her neck, face, and shoulder massage is top notch.
Cassandra was so sensitive to all my specific needs where I needed her to be more firm and where to be gentle. I really appreciated her personal variations for my need.
Price assessment: Reasonable price
Services: Massage
Response from the owner · a month ago
Dear Esther, We appreciate you sharing your feedback and are glad your experience at Hand & Stone Massage and Facial Spa was a good one.
Alyssa was amazing! I didn’t want the facial massage experience to be over! It was sooooooooo relaxing and refreshing.
I can’t say enough about it! I’m already looking forward to the next time with Alyssa!!!
Price assessment: Reasonable price
Services: Skin treatments
Response from the owner · a month ago
Thank you for your wonderful review! We're delighted you had a positive experience at Hand & Stone Massage and Facial Spa. We appreciate you choosing us for your self-care and look forward to welcoming you back for another relaxing massage or facial soon.
