Analyzing 10,244,63910.2M ReviewsFor 28,96729K Experts
Google reviewers rate Hangar 18 Indoor Climbing Gym in Covina 4.6 out of 5 based on 368 reviews, with the owner replying to only 1% of comments. Customers frequently praise the diverse bouldering routes, friendly staff, and active community atmosphere. However, recurring criticisms include poor ventilation causing excessive heat and odor, limited parking, and early closing times that result in long entry lines during peak hours.
Data from Google, last updated November 11, 2026.
368 Google reviews we collected
Phrases our text analysis found in 164 written reviews
How often each topic comes up in the written reviews
We read 164 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone was super friendly; Shire, Theresa and Josh (floor staff) made my visit all the more welcoming and so fun!”
“The problem was one of the ladies working on staff giving us such a bad attitude about it.”
“Affordable community of climbing should not have a price tag.”
“Friendly and helpful staff who really gave us a great experience while we were there.”
“Eddie Hills Chief Strategy Officer has the worst customer service I've ever seen.”
“I came here for an intro to bouldering class and the vibes were 10/10”
“Really feels like the workers just want to kick people out as quickly as they can.”
“Sent a message on July 2nd and did not receive any communication for 2 weeks.”
“This gym is honestly one my first and favorite climbing gym ive ever been to.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.6 ★★★★★ 368 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Worst setting in all of orange county Came back to this gym and my point still stands, setting is terrible, insane stank feet smell, and it’s disgustingly hot with no AC. Most climbs are set so it’s just pull hard dynamic moves with old slippery glossy holds. Very small amount of climbs in this gym have a thought provoking crux as well.
Really disappointed that they close at 8pm. I arrived at 6:45 and paid for a $22 day pass not getting any warning they close so early. At 7:50 there were 150 climbers in a gym with no ac and they kicked everyone out. They have two employees working the front desk for $30 and hour and they can't stay open till a reasonable time or give people AC and they charge the same prices as full service gyms with ropes? Crazy.
Tons of routes and super friendly staff. Love from Canada 🇨🇦
It's always so hot in there and I'm not the biggest fan of their color system
I’ve always had a decent time here but for whatever reason one of the workers decided to go on a power trip and shout at me for mistakenly getting in the potential way of climbers on an adjacent wall. I was half way up a white tag that I did as an easy warm up being an experienced climber. These climbers were testing out the start of a climb mind you not even climbing yet and she decided to yell at me for no reason. When I hopped off the wall I apologized to the climbers and let them know it was entirely accidental as is typical when these sorts of things happen. They were in no way bothered by me which they articulated to me after I apologized. But yet she STILL continued to yell at me and berate me instead of listening to the interaction. Mind you no one was in any danger whatsoever… Clearly she was having a bad day and decided to take it out on me… but unfortunately this interaction ruined my entire climbing experience I understand the rules as I’ve been here before numerous times but what’s not okay and IS dangerous is yelling at someone when they’re already on the wall She was white, with orange hair, a bandana, an orange hangar18 shirt on 8/18 in the evening. I believe she needs to go through extensive training so she doesn’t take her feelings out on people visiting this location.
Super fun route setting, definitely my favorite across the gyms I’ve been to. Parking can be tough, but as everyone else says the airflow is absolutely awful. Climbing in the summer when it’s crowded could be considered a type of torture as the insane heat and smell of feet can be unbearable. Staff and community are awesome but management needs to get it together.
Eddie Hills Chief Strategy Officer has the worst customer service I've ever seen. Sent a message on July 2nd and did not receive any communication for 2 weeks. Sent another message and still haven't heard from them as of writing. Steer clear of Hangar 18 and go to much better climbing gyms in the area.
Great vibes and people
Orange is my home gym. Excellent routes! Can get busy at times. Unrelated to the gym itself, someone tried to steal my phone while I was on the wall today! Found it with the Google find hub in their cubby. The phone screen and case was broken in one corner. Guess they dropped it in a panic when the phone rang... People please be care with your phones + valuables when you climb :)
Be wary of parking, and accidentally having fun on the boulders they set there (i forget to grade chase when im there)
Analyzing 10,244,63910.2M ReviewsFor 28,96729K Experts