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Hank's Marine

4.5 ★★★★★ · 57 Google reviews · 23 photos
Boat dealer · Marlborough, MA

Hank's Marine at a glance

Hank's Marine holds a 4.5-star rating from 57 Google reviews, with the owner responding to 25% of them. Positive feedback highlights knowledgeable staff, fair pricing, and efficient repairs for boats, docks, and outboards. However, recurring complaints in low-star reviews cite poor communication, missed deadlines, and unresolved service issues, including claims that the business refused to repair previously sold vessels.

  • Google rating: 4.5 out of 5 from 57 reviews (82% five-star).
  • Reviews on this page: 57 Google reviews (50 with written comments, 5 with photos).
  • Owner responses: the business replied to 25% of reviews.
  • Most recent review: October 13, 2026.
  • Service: Boat Repair Service serving Marlborough, Massachusetts.

Data from Google, last updated October 25, 2026.

Photos

Customer reviews

4.5
★★★★★
57 reviews on Google
5★47
4★3
3★0
2★0
1★7

Reviews from Google, shown as published (original wording, unedited).

Jacob3 reviews
★★★★★

We contacted Hanks Marine through a Facebook add looking for a used Lund. The owner Matt had exactly what we were looking for. Being a 3 1/2 hr ride one way I asked many questions and asked for specific pictures. Matt was quick to respond and answering any questions I had. We took the drive Monday morning and was greeted by Matt and Glenn. Glenn went over everything on the boat with us. Matt and Glenn made sure all our questions were answered and were very friendly and honest which in today’s market is worth the wait in gold! All the employees were very politely and friendly. The boat more than exceeded our expectations and would highly recommend Hanks!

Review from Google · view on Google
Tom Pile1 review
★★★★★

I struggled with the decision to replace my 2004 Mercury 150 hp outboard on my Nitro bass boat. Mid-summer I finally bit the bullet and ordered a new Merc 150 hp Pro Xs. I could not be happier. The difference in technology over 22 years is staggering. I wish I had done this 5 years ago. I, also couldn't be happier with the treatment I received at Hank's Marine. As I mentioned, I made my purchase right in the middle of the boating season when Matt and the crew were straight out. Obviously, now that I purchased a new motor, I wanted it installed yesterday. They worked above and beyond to get me on the water asap. It's refreshing to deal with a company like Hank's that has "customer satisfaction" as their main goal. These folks deserve your business

Response from the owner · 2 weeks ago

Thanks Tom! Enjoy that fresh Merc!

Review from Google · view on Google
StacyLocal Guide · 49 reviews
★★★★★

Matt is awesome. This place is top notch. We love our new pontoon boat. Thank you Hanks Marine!

Review from Google · view on Google
samantha doherty1 review
★★★★★

We went to Hank's Marine for help fixing our dock which was damaged in a storm. Overall great experience!

Review from Google · view on Google
Cam8 reviews
★★★★★

recently had an amazing experience with Hank’s Marine. Matthew was incredibly helpful, knowledgeable, and went above and beyond to make sure everything was taken care of. Him and his team are nothing short of amazing — everyone there was super friendly, professional, and made the entire experience stress-free. It’s hard to find businesses that genuinely care about their customers the way they do. From now on, this will be the only place I’ll be going for my marine needs. Highly recommend Hank’s Marine to anyone looking for honest service and a great team!

Review from Google · view on Google
Ron4 reviews
★★★★★

Matt and his staff are awesome to work with. They know more about boats than anyone I've met or tried to work with in the past. As a first time new boat purchaser I had done some research and thought I knew something. However, when I sat down with Matt to place the order he knew much more about what I needed than I did! He took the time to explain everything, and never tried to sell me anything I didn't need. He has been very patient throughout the process. The final result is a boat that fits me and my family perfectly. Before finding Matt and his staff I had shopped around all of Massachusetts, Connecticut and Rhode Island. In the end I can't imagine working with or being able to trust anyone else!! I highly recommend all the folks at Hanks Marine!

Review from Google · view on Google
Joseph Brown3 reviews
★★★★★

Matt and the rest of his team at Hanks have been there for me on numerous occasions with issues with my boat. Hanks has more of a family than business atmosphere. It doesn’t matter if your problem is big or small, they always make you feel as though you are their priority and ensure to get you back on the water in record time.

Review from Google · view on Google
Marcel grahambell5 reviews
★★★★★

I bought a boat from Hank’s Marine and couldn’t be happier with the experience. Matt, the owner, was absolutely great to work with—knowledgeable, honest, and made the whole process smooth and stress-free. Their customer service is top-notch, and I know I’ll only be bringing my boat here for all my servicing and winterizing needs. It’s hard to find a place you can fully trust, but Hank’s Marine is truly one of the greats. Highly recommend them!

Review from Google · view on Google
Ethan Valliere2 reviews
★★★★★

I drove out of state to buy a boat from Hanks Marine, I was a first time customer to Hanks and the customer service was outstanding. They were great to work with. If you are looking for a new or used boat, I highly recommend Hanks Marine. This is a very professional business that cares about their customers and the service they provide.

Review from Google · view on Google
Wendy JohnsonLocal Guide · 21 reviews
★★★★★

Highly recommend!!!! Service, parts or sales Hank’s has knowledgeable, friendly and professional staff to help whatever your needs. So helpful it is my new “go to” for my Bennington and jet skis.

Review from Google · view on Google

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