House cleaning service · Rockford, IL · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%100+69.2Reliability 31%99+30.5Experts Score= 100Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 127 window cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 92%
5.0★★★★★71 Google reviews · 23 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Happy Sweeps House Cleaning five stars based on seventy-one reviews, noting the owner replies to seventy-nine percent of feedback. Customers frequently cite punctual scheduling for urgent requests, clear communication, and reasonable pricing. Recurring themes include thorough deep cleaning services that address specific areas like ovens and baseboards, as well as staff friendliness toward pets. No common criticisms appear in the provided excerpts, which consist entirely of positive five-star comments.
Google rating: 5.0 out of 5 from 71 reviews (100% five-star).
Reviews on this page: 71 Google reviews (68 with written comments, 1 with photos).
Owner responses: the business replied to 79% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: reliability.
Happy Sweeps House CleaningWindow Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Happy Sweeps House Cleaning: 100/100 on this factor. Category median: 97.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Happy Sweeps House Cleaning: 99/100 on this factor. Category median: 97.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Happy Sweeps House Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 85.–
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Bar = this company · dark tick = category median.
Star ratings
71 Google reviews we collected
5.0of 5
5 stars71100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 68 written reviews
99%praise
Praise14899%
Complaints11%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results3826%
Would recommend3322%
Staff & attitude2919%
Speed & response2013%
Communication1913%
Price & value53%
Honesty & trust53%
What customers talk about
We read 68 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Had Happy Sweeps House Cleaning come do a deep clean on my house and they did a great job.”
“5/5 would recommend to anyone needing house cleaning.”
“I wanted professional cleaning done before we had the photographer come.”
“Jordan was the person I contacted and he was polite, responsive, and straightforward.”
“Jordan (the owner) was very easy to communicate with and made everything simple to set up.”
“They are professional, reliable, and the customer service is top notch.”
People customers mention
Jordan16 reviews
Dawn6 reviews
Trenton3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
EllLocal Guide · 45 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Jordan’s clear communication was 10/10!
Michelle & (I forget his name) did an AMAZING clean, the house was completely spotless, shined, smelled fresh.. couldn’t be happier with the job they did, 10/10.
rylee3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Trenton did a stunning job! It looks as clean if not cleaner than we moved in. Can’t thank him enough!
Kanesha3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Had Happy Sweeps House Cleaning come do a deep clean on my house and they did a great job. Jordan (the owner) was very easy to communicate with and made everything simple to set up.
Trenton handled the cleaning and was very thorough. He got every room and bathroom looking great and paid attention to the little…
Brittany9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Great communication! They were able to get me in on short notice. Super nice to my pets and did a great job throughout my home. Cleaning all my bathrooms and bedrooms — would highly recommend. Very personable and easy to work with.
Michele1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Happy Sweeps is a very organized company. They listened to my needs and delivered! They have excellent communications. Happy Sweeps representative Trenton was on time, professional and friendly. His attention to details were amazing.
I will continue to have Happy Sweeps clean my home, I highly recommend them.
Michele Bowers
Dalton4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Excellent service! Got a deep cleaning done. My baseboards, oven, and cabinets look better than when I first moved in!
My family is preparing to sell our home on relatively short notice. I wanted professional cleaning done before we had the photographer come. After reaching out to 3 other companies, I contacted Happy Sweeps on Thursday and was able to get us on the schedule for Monday (sooner than other companies). Jordan was the person I contacted and he was polite, responsive, and straightforward.
Monday came and we had Tristan and his fiance as our cleaners. They did an amazing job. Every surface wiped down, vacuumed, and spotless. I can't put into words how much they managed to do. Listing it would go on and on.
Our house is immaculate.
I'm always a bit skeptical of strangers in the house with free reign to go thru our stuff. There is no reason to worry with these two. They cared for our things and everything was put away, folded, or presented beautifully.
5/5 would recommend to anyone needing house cleaning. We paid $900 for a house approximately 4500 square feet finished including basement.
Price assessment: Reasonable price
Price: $500+
Ell StullLocal Guide · 45 reviewsiTotal number of Google reviews Ell has written across all businesses on Google Maps, not just this one.
Jordan’s clear communication was 10/10!
Michelle & (I forget his name) did an AMAZING clean, the house was completely spotless, shined, smelled fresh.. couldn’t be happier with the job they did, 10/10.
rylee jones3 reviewsiTotal number of Google reviews rylee has written across all businesses on Google Maps, not just this one.
Had Happy Sweeps House Cleaning come do a deep clean on my house and they did a great job. Jordan (the owner) was very easy to communicate with and made everything simple to set up.
Trenton handled the cleaning and was very thorough. He got every room and bathroom looking great and paid attention to the little details.
Overall, really happy with how everything turned out. My house feels fresh and clean again. Definitely recommend!
Brittany Ray9 reviewsiTotal number of Google reviews Brittany has written across all businesses on Google Maps, not just this one.
Great communication! They were able to get me in on short notice. Super nice to my pets and did a great job throughout my home. Cleaning all my bathrooms and bedrooms — would highly recommend. Very personable and easy to work with.
Response from the owner · 8 months ago
Thank you so much for your review, Brittany! We really appreciate it and are so glad you're happy with the cleaning, it was a pleasure working with you!
Michele Bowers1 reviewiTotal number of Google reviews Michele has written across all businesses on Google Maps, not just this one.
Happy Sweeps is a very organized company. They listened to my needs and delivered! They have excellent communications. Happy Sweeps representative Trenton was on time, professional and friendly. His attention to details were amazing.
I will continue to have Happy Sweeps clean my home, I highly recommend them.
Michele Bowers
Response from the owner · 8 months ago
Thank you so much for your review, Michele! We are very happy to know you are satisfied with the service! We look forward to cleaning for you again!
Korie Slater1 reviewiTotal number of Google reviews Korie has written across all businesses on Google Maps, not just this one.
We were very pleased with the deep clean we had done after some remodeling in the house. Trenton and Jordan were easy to work with and very accommodating as we worked around contractor schedules, etc. Highly recommend giving them a call!
Response from the owner · 8 months ago
Thank you for your review, Jahna! It was a pleasure helping you with your cleaning!
