Google reviewers rate Hardscape Outdoor Design & Build 4.9 out of 5 based on 30 reviews, with the owner responding to 47 percent of them. Customers frequently cite clear communication, punctuality, and high-quality craftsmanship for services including paver patios, retaining walls, turf installation, and landscaping. Positive feedback highlights organized project management and reasonable pricing, while one low-star review criticized design quality and alleged unresponsiveness regarding estimates and billing.
Google rating: 4.9 out of 5 from 30 reviews (97% five-star).
Reviews on this page: 30 Google reviews (29 with written comments, 10 with photos).
Owner responses: the business replied to 47% of reviews.
Most recent review: September 1, 2026.
Service: Artificial Turf Installation serving West Richland, Washington.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.9
★★★★★
30 reviews on Google
5★29
4★0
3★0
2★0
1★1
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 29 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was very organized, communicative, and clearly committed to high quality craftsmanship.”
“What impressed us most was their attention to detail: perfect paver lines, seamless transitions, and thoughtful recommendations that improved the over…”
“Their professionalism and transparency made the entire process seamless and stress-free.”
“The crew always showed up on time, worked efficiently, and kept the site clean throughout the project.”
“We would absolutely recommend Hardscape Outdoor Design + Build to anyone looking for a reliable, skilled hardscape contractor.”
“Such a great company to work with efficient, reliable, and truly good people”
“This people at hardscape are the best people in the tri-cities to do retaining walls at a great price,not pushy at all.”
People customers mention
Raul4 reviews
Hardscapes4 reviews
Andrea3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Filter by topic— each topic is highlighted in the reviews in the same color
Diane BridgemanLocal Guide · 34 reviewsiTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
We recently purchased our home and the backyard needed a lot of love!
Hardscape Outdoor Design + Build completely transformed our backyard, and the results exceeded every expectation. Raul was impressive from the initial consultation to the final walkthrough. He was very organized, communicative, and clearly committed to high quality craftsmanship.
The crew installed a large paver patio, regraded the yard, and replaced all of our grass with basalt chip gravel—every detail was executed with precision to achieve our vision. The crew always showed up on time, worked efficiently, and kept the site clean throughout the project.
What impressed us most was their attention to detail: perfect paver lines, seamless transitions, and thoughtful recommendations that improved the overall design. Our backyard now looks modern, clean, and incredibly well built. We would absolutely recommend Hardscape Outdoor Design + Build to anyone looking for a reliable, skilled hardscape contractor.
The completed job and before photos illustrate the complete transformation thanks to Hardscape Outdoor Design + Build!
Price assessment: Reasonable price
Services: Stone landscaping, Rock landscaping, Yard landscaping, Landscape design, Hardscaping
Response from the owner · a month ago
It has been our pleasure working with you both! Thank you!
Michael Bibe2 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Great to work with! We came to them late needing to get turf installed, and Raul was able to accommodate our needs and get it done in time for our grand opening! Would highly recommend!
Services: Artificial turf installation
WhiskeystrawLocal Guide · 99 reviewsiTotal number of Google reviews Whiskeystraw has written across all businesses on Google Maps, not just this one.
I asked for an estimate and a design. The example designs they showed me were child like and they lack experience at above ground ponds. I asked for a better design program and gave a AI example which they never responded. Now they send me a bill daily with an office location at UPS Pasco. So currently this place just looks like a scam to me. No real work and no real talent at running a biz either.
R. Cabadas1 reviewiTotal number of Google reviews R. has written across all businesses on Google Maps, not just this one.
I would highly recommend Hardscape. The design they created for our patio was stunning, and the workers arrived on time and were meticulous. Wonderful company!!
Price assessment: Reasonable price
Services: Stone landscaping, Walkway landscaping
Response from the owner · a year ago
We loved working with you!
Patrick MckennonLocal Guide · 71 reviewsiTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
Hardscape ODB deserves every bit of a five-star review for their outstanding work and exceptional service!
From start to finish, their team was a dream to work with, delivering our outdoor transformation that exceeded our expectations. I have never worked with a company with this level of communication throughout our project. During the planning phase, their used a “to scale” digital walk though that realistically made our dream come true. When work started, they were very punctual and would start working on our backyard promptly at 7am. We received a text almost daily to kept us informed at every stage. Their professionalism and transparency made the entire process seamless and stress-free.
We live in an HOA with VERY strict rules. Hardscape ODB did an exceptional job navigating though the project with our strict HOA’s regulations. They handled all the paperwork, met every guideline, and secured approvals without us lifting a finger, saving us countless headaches.The installation was flawless, with their skilled crew working efficiently and leaving the site spotless.
What truly sets Hardscape ODB apart is their commitment to customer satisfaction long after the project was complete. It has now been a year since they finished our project, and we had an unexpected drip line control failure. I sent one text message asking for help and they didn’t hesitate to step in. Not only did they diagnose and repair the issue quickly, but they also replaced the faulty system entirely for free—a testament to their integrity and dedication to standing behind their work. Hardscape ODB isn’t just a contractor; they’re a partner who genuinely cares about their clients. Their craftsmanship, communication, and post-project support are unmatched.
If you’re looking for a change in landscape, or have an idea of a backyard dream, Hardscape ODB is the company that will deliver perfection and peace of mind, Hardscape ODB is the only choice!
Response from the owner · a year ago
A pleasure working with you both! Thank you!
Alexander Garcia11 reviewsiTotal number of Google reviews Alexander has written across all businesses on Google Maps, not just this one.
Raul and his team were very easy to work with. Good communication and kept me informed about progress. Very neat and cleaned up daily at end of shift. Would definitely recommend them for any outdoor project. They replaced an old deck and did some landscaping for me.
