Customers consistently praise Hart's Steam Cleaning for punctual arrivals, professional conduct, and effective results on carpets, upholstery, and hard floors. The business offers transparent pricing and proactive communication, including pre-appointment reminders and real-time updates. While most reviews highlight thorough cleaning and friendly service, a few low-star ratings criticize specific instances of late arrivals, minor surface damage, and ineffective stain removal that did not justify the cost.
Google rating: 5.0 out of 5 from 485 reviews (98% five-star).
Reviews on this page: 485 Google reviews (423 with written comments, 16 with photos).
Owner responses: the business replied to 56% of reviews.
Most recent review: September 10, 2026.
Service: Steam Cleaning Service serving Austin, Texas.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
5.0
★★★★★
485 reviews on Google
5★477
4★5
3★1
2★0
1★2
Reviews from Google, shown as published (original wording, unedited).
SJ
Samantha JogoleffLocal Guide · 95 reviews
★★★★★
We booked online after emailing back and forth and the whole process was super easy from start to finish. You can get approximate quotes via email or even right on the website, and they send plenty of reminders and updates leading up to the appointment, even a day of notification letting you know your cleaner is on the way.
Jerry arrived right on time and was incredibly polite and professional. He wore booties to protect the carpet and was able to quote me on a king headboard and our dining room chair seats that didn’t really have preset pricing online.
In about 2 or so hours he cleaned 2 large rugs, a large sectional, dining room chair seats, and a king headboard. Pricing felt very reasonable compared to several other companies I had looked at, and everything looks great so far. The sectional especially looked brighter and the cushions felt more fluffed up afterward. We also had some bubbling in the rugs and the cleaning helped quite a bit with that.
The only odd thing I noticed was a slight oily-type smell during cleaning and when walking into the house after leaving and coming back, but it dissipated and none of the actual furniture smells like that. There really isn’t much of a scent at all. I think I was expecting some kind of fresh fragrance, but this was also our first time having furniture professionally cleaned, so maybe that’s not even a thing. 😂
Overall, easy booking, great communication, fair pricing, and professional service. I’d definitely use Hart’s again and would recommend them.
Jerry was awesome! We had horrible stains on a white chair, and he worked for about 1.5 hours. The stains are almost invisible which is a surprise given how damaged the chair was. Very reasonable price and friendly, knowledgeable service. We had a remodel recently, and Jerry was by far the most diligent person who worked on the house. Thank you!
Third time using Hart's today and, as usual, it was fantastic! Rudy and the owner David both came out today to clean our carpet, instead of just Rudy, who is great, and it looks brand new! They were prompt extremely professional, and so very very nice! They are super reasonable & very quality oriented. Don't use anyone else!!! Really!! We were In the same business over 20 years so we ought to know.
Response from the owner · a year ago
Thank you for the great feedback! We're thrilled to hear that you're satisfied with Rudy's work and our service. It's always rewarding to know our customers appreciate our professional team and prompt service. We look forward to serving you again in the future!
I am very impressed with Harts Steam Cleaning. On time and right price. Jerry did a great job cleaning my grout and tile floor. It looks as good as the day it was installed twenty years ago!
David came and cleaned the carpets in March and he did a fabulous job! The previous owner had several cats and the carpets look and smell so clean afterwards. They still look good! I highly recommend them.
Hart’s are true professionals who did a great job cleaning my carpets. They were prompt, reliable, and thorough in their work, and delivered excellent results. My carpets came out super clean and fluffy. I would definitely recommend them and hire them again. They also offered the best pricing.
Punctual, friendly and professional. Did a great job on my sofa ,love seat and carpet. Have hired them before and will continue to do so!
Response from the owner · 11 months ago
Thank you for your wonderful feedback, Itala! We're thrilled to hear that you're happy with our service and that you've chosen to work with us multiple times. Looking forward to your next visit!
Rudy was great! Arrived on time. Very polite and professional. He took great care protecting my hard wood floors and corners. Very reasonable price. Carpets look new again and the smell is very pleasant. Highly recommend Harts Steam Cleaning.
Response from the owner · 11 months ago
Thank you, Nathan, for your kind words! We're thrilled to hear that Rudy provided excellent service and took great care with your home. It's wonderful that your carpets look and smell great again. We appreciate your recommendation and look forward to serving you again in the future!
Hart's Steam Cleaning did a wonderful job cleaning and sanitizing our carpets! They were very receptive to an initial rescheduling, and arrived promptly at the appointment date and time. Jerry was very thorough in the cleaning process and careful around and under the furniture. I would definitely use Hart's Steam Cleaning services again and I highly recommend them above all other competitors.
Response from the owner · a year ago
Thank you for your positive feedback, Curtis! We're thrilled to hear that you were satisfied with our carpet cleaning and sanitizing services. It's great to know that Jerry provided thorough and careful service. We appreciate your recommendation and look forward to serving you again in the future!