Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts
Customers frequently praise the company for punctual arrivals, professional technicians, and efficient repairs on pool heaters, boilers, and furnaces. Many reviewers highlight clear communication, fair pricing, and the staff's ability to diagnose issues quickly. However, a small number of low-star reviews cite specific complaints regarding reckless driving, unresolved repairs, and discrepancies between quoted and final prices.
Data from Google, last updated November 11, 2026.
409 Google reviews we collected
Phrases our text analysis found in 352 written reviews
How often each topic comes up in the written reviews
We read 352 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Always excellent, professional and accurate service!”
“The employee that came out was totally rude and told me that he couldn't fix my furnace because it was old and that I needed a new one which would cost $5,000.”
“They completed the work quickly and at a reasonable price.”
“Ive had family and friends also call to say they will call you back and NEVER CALL BACK.”
“Being in customer service for 30+ years I know great service and this was top-notch, A+ from the beginning.”
“Absolutely terrible you charge $180 service call for a fuse for my heater on my pool just too show up.”
“I definitely would recommend Dante from Hartford & Ratliff to service your pool heater/boiler without question or a moment’s hesitation… fabulous serv…”
“5 Stars for getting my boiler system replaced a couple years ago.”
“RJ is very pleasant to communicate with despite his busy schedule.”
“They didn't answer whether the estimate will waived if they did the work.”
“Excellent response time and quickly diagnosed and resolved the issue for a fair price!”
“I have been having issues with my boiler and had another company say that I needed a new heat exchanger, which was very expensive or a brand new boiler.”
“I appreciate the honest service, fair pricing, and prompt response.”
“Terrible liars.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.8 ★★★★★ 409 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Very professional very helpful. Our tenants and co-owners thank you.
Once AGAIN they came through for me!!! The people, the service are outstanding!!!
Thank you, Avery, happy to help. Call us any time :) RJ
They completed the work quickly and at a reasonable price. thanks.
Always excellent, professional and accurate service!
Pool heater lighting and small repair...they were on time and very pleasant...
Thank you Stephanie, we appreciate you and the kind review!
Technician was prompt, courteous, made the repair quickly, and answered all my questions.
Thank you, Stefan, for your review and business! We genuinely appreciate you and wish you a great day!
I've worked with Mark & RJ for years as one of their vendors so when our pool heater was on the fritz they are the first company I thought to call. Beth set me up with an appointment and Dante came out to look at our heater. He was on time, polite and very knowledgeable. By the time he left our heater was up & running. Being in customer service for 30+ years I know great service and this was top-notch, A+ from the beginning. I will be using their services in the future if needed.
Hartford & Ratliff came out in a very timely manner to get our pool heater up and running. Jimmy H cleaned out the heater and repaired some wires. He was very professional and provided a great service. Joe
Thank you Daniel, glad everything was to your satisfaction. We appreciate your business and kind words. RJ
I am very happy with the service. Carl did an excellent job and I thank him for his expertise
Always love having Hartford & Ratliff service our furnace. The work is quick and always top notch. Technicians are always friendly and efficient.
Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts