Most reviewers highlight the agency's professionalism, responsiveness, and ability to simplify complex transactions like buying, selling, or relocating. Clients frequently note that the team provides clear communication, patience for questions, and personalized support for first-time buyers. One negative review alleges that the agency engages in untrustworthy behavior, including lying and wasting time, though this specific complaint appears isolated among the predominantly positive feedback.
Google rating: 4.9 out of 5 from 30 reviews (97% five-star).
Reviews on this page: 30 Google reviews (18 with written comments).
Owner responses: the business replied to 93% of reviews.
Most recent review: October 23, 2026.
Service: Commercial Real Estate Agent serving Brookwood, Alabama.
Data from Google, last updated October 25, 2026.
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Customer reviews
4.9
★★★★★
30 reviews on Google
5★29
4★0
3★0
2★0
1★1
Reviews from Google, shown as published (original wording, unedited).
TH
Tina Holbrook1 review
★★★★★
Kim is such a Rockstar! We found out we were moving states away with very short notice and she made the process so easy! From video walk-thrus to my million questions she never stopped being such a huge rock to lean on during our transition. I am very happy we got connected with Kim and she got us in our dream home in the south 🤍
Property types: Houses
Response from the owner · 3 weeks ago
Thank you so much for your kind words! We’re so glad Kim could make such a big transition feel a little easier. We’re thrilled you found your dream home in the South and are so grateful you trusted Harwood Real Estate to be part of your journey!
ALL OF THEIR REVIEWS ARE FAKE DONT TRUST THEM THE BOUGHT THEM BECAUSE THEY ARE SPOILED PEOPLE WHO THINK MONEY CAN FIX EVERYTHING!!! *Edit after their reply I had to hide name because I’m afraid these Harwoods will cause more bad to me and mine.These people are not trustworthy. They will lie to you, waste your time, and cost you money. After creating the very chaos they caused, they will then try to shift the blame and make your life even more difficult. Especially Sam Harwood he needs a lesson on how to treat people.
Response from the owner · 2 months ago
Thank you for your feedback. We've carefully reviewed our records and are unable to find any record of you as a client or customer of Harwood Real Estate. We take every concern seriously and would welcome the opportunity to address any legitimate issue, but unfortunately we have been unable to identify any interaction with our brokerage.
If you believe this review was intended for Harwood Real Estate, please contact us directly so we can better understand your concerns. If this review was posted in error or intended for another business, we kindly ask that you consider updating or removing it.
We are committed to providing exceptional service to our clients and appreciate the opportunity to address any genuine concerns.
Such a wonderful team of people! They are professional, knowledgeable, and truly care about the Tuscaloosa community. Their reputation speaks for itself, and it’s easy to see why they are considered some of the best in the business. I would confidently recommend them to anyone looking for a great real estate team!
Response from the owner · a month ago
We are so thankful for your kind words, Katie! Thank you.
Kim and her team went above and beyond in my process of buying a house and selling a house!! Not only that but also done so much for me and my family!!! They really make you feel like family!! I can’t recommend them enough! I will 100% always recommend Harwood real estate to everyone I know looking to buy or sell!!!!
Kim at Harwood Real Estate has helped us with multiple purchases and sales. She is knowledgeable, responsive and truly cares about her clients. We wouldn’t hesitate to recommend her to anyone looking for a great realtor.
Response from the owner · 2 months ago
Thank you so much for your kind words and for trusting Kim with your real estate journey over the years. She truly cares about every client she serves, and we're so grateful you experienced that firsthand. Kim is an incredible leader here at Harwood Real Estate, and the care, integrity, and dedication she shows our clients are what set the tone for our entire team. We truly appreciate your support and recommendation!
This company! Highly ethical, so personal, and patient with their clients. The team seems very cohesive, and the environment in their office space is welcoming and friendly!
We have known the Harwood’s for 28+ years and can absolutely testify that they give 100% to every endeavor they undertake. You cannot go wrong in hiring the Harwood Real Estate Team to help with the selling of your existing home and/or buying of your future home in Tuscaloosa and the surrounding areas!
Response from the owner · 2 months ago
Thank you so much for your incredibly kind words. Your friendship and support over the past 28+ years mean more to our family than we can express. It has been such a blessing to walk through so many seasons of life together, and we're truly honored that you've trusted us with your real estate journey.
