Google reviewers rate Hat Plumbing, Heating & Air five stars based on 368 reviews, with the owner responding to all feedback. Customers frequently cite punctual arrival, clear communication, fair pricing, and professional conduct during plumbing and HVAC repairs. While most praise the thoroughness of the work, a few low-star reviews criticize unexpected diagnostic fees and insufficient problem diagnosis before parts replacement.
Google rating: 5.0 out of 5 from 368 reviews (98% five-star).
Reviews on this page: 368 Google reviews (316 with written comments, 13 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 24, 2026.
Service: Water Heater Installation Service serving Fort Worth, Texas.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
5.0
★★★★★
368 reviews on Google
5★359
4★6
3★0
2★1
1★2
Reviews from Google, shown as published (original wording, unedited).
RF
Robyn Fanning7 reviews
★★★★★
Love Ronaldo, I love my new stoppers in all bathroom sinks. I just had to give him a hug! I can’t say enough about Hat Plumbing. They are all so nice and I’m so glad that I found them!
Price assessment: Great price
Price: $200–400
Services: Plumbing leak repair, Service not listed
Response from the owner · 5 months ago
Thank you so much for your kind words, Robyn! We're thrilled to hear that you found our team at Hat Plumbing, Heating & Air to be efficient and honest. We strive to provide reasonable prices and exceptional service, so your recommendation means a lot to us! If you need anything in the future, just let us know.
Great pricing, technician Collins was thorough and respectful of our home. Explained the process and moved efficiently. Would definitely hire again!
Response from the owner · 22 hours ago
Thank you so much for the fantastic 5-star review, Sydney! We're thrilled to hear that Collins provided you with thorough and respectful service. At Hat Plumbing, Heating & Air, we pride ourselves on great pricing and efficient work. We can't wait to assist you again in the future!
Hat Plumbing Tech. Ronaldo and assistant arrived on time. Did a wonderful job in a timely manner. Cleaned up afterwards. Both men were very professional. Would definitely recommend and will be using there service again.
Price assessment: Reasonable price
Services: Toilet repair
Response from the owner · 22 hours ago
Thank you so much for your glowing 5-star review, T! We're thrilled to hear that Ronaldo and his assistant provided professional service and left everything clean. Your recommendation means a lot to us at Hat Plumbing, Heating & Air. We look forward to serving you again soon!
Larry and Devin were very professional and knowledgeable. Great customer service. I would use HAT Plumbing Heating & Air again.
The Jackson's
Price assessment: Reasonable price
Services: Plumbing leak detection
Response from the owner · 2 days ago
Hi Susan! Thank you so much for your fantastic 5-star review! We're thrilled to hear that Larry and Devin provided you with professional and knowledgeable service. At Hat Plumbing, Heating & Air, we strive for great customer service, and it’s wonderful to know you’d choose us again. We appreciate your support and look forward to helping you in the future!
Thank you so much for your feedback, Craig! We're thrilled to hear that you had a positive experience with our customer service at Hat Plumbing, Heating & Air. If there's anything we can do to make your experience even better next time, please let us know! Your satisfaction is important to us.
Were able to come out the same day and did a complete review of the issue with my hot water heater and then offered different options and solutions for my budget . Their team was able to install a new Rheem hot water heater the same day . Great service and a quality product. They have a new customer that will use their services again.
Price assessment: Reasonable price
Services: Water heater installation
Response from the owner · 3 days ago
Thank you so much for your fantastic 5-star review, Robert! We're thrilled to hear that our team at Hat Plumbing, Heating & Air could assist you with your hot water heater issue the same day and provide you with options that fit your budget. It's great to know you're happy with the service and the quality of the Rheem hot water heater. We look forward to serving you again in the future!
I had excellent service from Hat Plumbing all the way around. To talking with Tuesdaa and my technician Ronaldo was on time, he communicated everything clearly and answered any questions or concerns I had. I will definitely be using them again for any plumbing issues or repairs in the future. Added them to my phone contacts for future needs.
Price assessment: Reasonable price
Price: $400–600
Response from the owner · 3 days ago
Thank you so much for your wonderful 5-star review, Tracy! We're thrilled to hear you had an excellent experience with Hat Plumbing, Heating & Air. It's great to know that Tuesdaa and Ronaldo provided you with clear communication and timely service. We truly appreciate you adding us to your contacts for future plumbing needs! Looking forward to serving you again!
Thank you so much for the fantastic review, Carrie! We're thrilled to hear that Bryson provided fast and thorough service at Hat Plumbing, Heating & Air. We look forward to helping you again in the future!
Visit was for fall hvac inspection. Very polite, quick work.
Price assessment: Reasonable price
Price: $200–400
Services: Service not listed
Response from the owner · 6 days ago
Thank you so much for your kind words, Sylvia! We're thrilled to hear that your fall HVAC inspection with Hat Plumbing, Heating & Air was a positive experience. Our team always strives to be polite and efficient. We appreciate your support and look forward to assisting you again!
They were easy to get ahold of. The service was scheduled the following day. The team was kind and professional with the installing of the water heater. I thought the cost was fair! Will be recommending them to friends and family and using them in the future
Price assessment: Great price
Price: $1,800–2,000
Services: Water heater installation
Response from the owner · 6 days ago
Thank you so much for your fantastic 5-star review, Jordan! We're thrilled to hear that you found Hat Plumbing, Heating & Air easy to work with and that our team provided kind and professional service during your water heater installation. Your recommendation means a lot to us, and we can't wait to serve you and your loved ones again in the future!
