Analyzing 5,886,0405.9M ReviewsFor 16,24716.2K Experts

Experts Reviews · Company report
Haven and Hue Hair Salon logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%100+69.2Reliability 31%98+30.2Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Haven and Hue Hair Salon

Reno, NV · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #2Position by Experts Score among all companies we track in this category. of 101 hair salons · 5.0★ from 124 Google reviews

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Report card

Percentile vs other hair salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Haven and Hue Hair Salon is better than 100% of hair salons.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Haven and Hue Hair Salon is better than 98% of hair salons.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Haven and Hue Hair Salon is better than —% of hair salons.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Haven and Hue Hair Salon is better than —% of hair salons.–
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MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Haven and Hue Hair Salon is better than 100% of hair salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Haven and Hue Hair Salon is better than —% of hair salons.–
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Reviews for your job

Customers hired Haven and Hue Hair Salon for 8 kinds of job.

Haven and Hue Hair Salon for hair coloring

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$101–$214
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Hair coloring”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#18 / 52

All 16 Google reviews tagged “Hair coloring”

Carol10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Can’t say enough about my great haircut and color. Chet Cessford really listens and takes a lot of time with you. So please to have found him and the salon.

HaircutHair coloring
Alesha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I was seen by Rhiannon and from the start she was very professional and showed her experience as we discussed what I was looking for and what her recommendations were. I left with exactly what I was wanting. Will definitely be returning.

Paid $200+Hair highlightingHair coloring
Lynda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

This salon and staff are amazing. The salon is beautiful and relaxing. Equipment and furnishings are well maintained. Staff is always welcoming and knowledgeable.

Paid $120–140HaircutBlowdryHair coloring
Siera11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I love this salon 🖤 I booked an appointment online for a consultation and was lucky enough to be scheduled to see Luie! From the start I was met with such friendly energy, and the atmosphere was lovely and comfortable. Luie was so so lovely and walked me through step by step what he was going to do with my hair…

Paid $200+HaircutHair coloring
Amy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I am very happy with my visit yesterday at Haven and Hue. My stylist Luie was meticulous, professional and talented. Looking forward to my next visit.

Paid $100–120BlowoutsHair coloring
Madelynne7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Becca was amazing! She is so kind and makes you feel comfortable during the whole appointment! I walked out with hair better than I have expected! She exceeded all my expectations! Thank you! I can’t wait to see her again ◡̈

Bang trimHair coloring
Lalii2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Luie WORKED HIS MAGIC! Everything that was asked for was given!!

HaircutHairstylingBlowdry
Amber1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Luie gave me the best haircut of my life!! No joke!

HaircutHair coloring
Carlee3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Amazing salon!! Very clean and everyone is super friendly. Caz is my go-to stylist. She takes the time to learn about your hair and gets it perfect every time! She keeps my blonde looking amazing

HaircutHair highlightingHair coloring
Aubrie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

This salon is amazing! Great vibes, everyone is so sweet! 10/10 recommend!

HaircutHair glossingBlowdry
Maisie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Kate at Haven & Hue is the BEST!! She not only helped me repair my hair but to start a strong foundation on my hair journey .. the salon is modern, organized, and so comfortable! I love coming in to leave feeling my best after each appointment with all the stylists being so encouraging of one another and their clients!

Paid $200+HaircutHairstylingBlowdry
AnnaleiseLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I’ve been seeing Katelyn here and she is absolutely amazing, my hair has seriously never looked better or been healthier. I went through about 5 years of no growth, and it’s finally long again. The salon itself is so beautiful and clean as well. Everyone is really kind and attentive! Cannot recommend Haven & Hue enough.

HaircutHairstylingHair coloring
Alexis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Love this salon!!

Paid $160–180HaircutHair coloring
Bailey3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Omg Katelyn is so good! I love her and will never go anywhere else. Also beautiful salon , amazing environment!!!

HaircutHairstylingHair coloring
TinaLocal Guide · 124 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I have the pleasure of getting my hair done by Taylor B. She is absolutely amazing, kind, thoughtful and takes her time to get to know her clients. Taylor will leave you feeling refreshed and looking beautiful or handsome. I highly recommend Taylor for your haircuts, styling, blowouts, coloring, highlights,…

Paid $200+BlowoutsHair glazingHaircut
Mirna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Rating only, no written review.

BlowoutsBlowdryHair coloring

Price

$93+59% vs typical hair salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Haircut50$27–$53
Hair coloring16$101–$214
Blowouts13$41–$109
Hairstyling10$27–$66
Blowdry10—
Hair highlighting7$123–$214
Bang trim6—
Hair hydration treatments4—

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