Analyzing 5,593,2735.6M ReviewsFor 15,23215.2K Experts
Customers generally praise the knowledgeable staff, broad furniture selection, and personalized assistance during the purchasing process. Recurring themes include friendly service and the use of design software to aid decision making. However, some reviewers criticize high prices and delivery costs. A notable pattern in low-star reviews involves unresolved issues with the Guardsman protection plan, including unresponsive repair services and delayed resolution of product defects.
Data from Google, last updated October 27, 2026.
Reviews from Google, shown as published (original wording, unedited).
We read 429 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Kristen and Elizabeth are both excellent at their jobs, they are very knowledgeable, courteous and professional.”
“I had an outstanding experience at Havertys today thanks to Christopher.”
“Made a claim with guardsman 1yr 6mths ago and still till this day I still have some messed up sofas.”
“She listened to our needs and what we are looking for.”
“First, I was in and out quickly, which is always a plus.”
“No reasons given as of why the order keeps getting delayed.”
“Didn't push me into anything I didn't want but provided me with the information I needed to make a reasonable purchase.”
“Ridiculously overpriced.”
“If you visit Havertys, I highly recommend asking for Christopher—you’ll be in great hands!”
“Great service, the chair I was looking for, a store I trust”
praise complaint · found by our text analysis, Google review wording unchanged.
Class act. Mikla was great. Whole team very personable.
Hi Robert, we're happy you found our staff to be so supportive during your experience here at Havertys Furniture. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My wife and I furnished almost our entire new home and we worked with Kristen and Elizabeth throughout the process, up to and including the delivery as well as follow up on any additional needs. Kristen and Elizabeth are both excellent at their jobs, they are very knowledgeable, courteous and professional. The delivery drivers were great too. The furniture selection has been good so far with a couple of minor repairs for which we got replacements or a service technician to come fix. Overall a great experience and I would recommend.
Hello Carlos, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
The salesman and design team were awesome. We’re returning customers and after visiting multiple stores we ended up right back where we started.
Hello George, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
We wanted a new bedroom set for a spare bedroom. We had seen a set before and it was on sale so we bought it. Linda our salesman had helped us before. She was wonderful. We look forward to having the new set at home soon.
Hi Michael, your satisfaction is our top priority. We hope to see you soon!
Oh my gosh, I love shopping at this Havertys store. They have an amazing selection of furniture and decor options, and Lori is the most amazing person ever! Please ask for Lori when you visit, I have made four major purchases at this location since 2022 and the quality of the items are unparalleled. Lori has helped me to pick out every single one.
Benton, thank you for your kind review; we are happy to pass along your comments to the team here at Havertys Furniture! We hope you have a great day.
Went to the Arlington Store and our salesperson Christopher was very helpful, professional and kind. Everything went smoothly and wonderfully.
Hi, we're happy you found our staff to be so supportive during your experience here at Havertys Furniture. Feel free to reach out to us if you need anything. Have a wonderful day.
Everyone has been great to work with. Elizabeth, Kristen and all the delivery guys have been a joy!
Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Havertys Furniture! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Superior customer service with a great selection of quality furniture. Lori and Glen made our experience enjoyable.
Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
I had an outstanding experience at Havertys today thanks to Christopher. From the moment we walked in, he was welcoming, professional, and incredibly knowledgeable. We originally came in just to look for a round dining table, but Christopher took the time to understand exactly what we were looking for and guided us through several great options. Not only did we find the perfect round dining table and chairs, but with Christopher’s expertise we also discovered a beautiful coffee table and end tables that my family and I had been searching for. His recommendations were spot-on and made the whole process easy and enjoyable. Christopher truly went above and beyond to make sure we had a great experience. My family and I left very happy with our purchases, and we’re grateful for his help. If you visit Havertys, I highly recommend asking for Christopher—you’ll be in great hands!
Hi Miguel, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
PSA: I don't usually leave reviews, but I had to give a shout out to Lori and her manager, Glenn. Team (LG) I was always greeted with a warm welcome, kindness, respect and gentle guidance and advice every time I visited the store. They were always patient, knowledgeable and professional, and helped make my shopping experience with Havertys Arlington, a truly pleasant and memorable one! Myself and my family and friends will always be shopping at Havertys for our furniture needs, we will be customers for life. So for anyone wanting great furniture and superb customer care, no stress, no mess, May I suggest stopping by Havertys Arlington, where you truly are treated like family. Ask for my amazing team, Lori or Glenn you'll be glad you did. Thanks so much guys for great service and care. You are appreciated! Sincerely, Cindy.
Hi Cindy, thank you for your kind review; we are happy to pass along your comments to the team here at Havertys Furniture! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Analyzing 5,593,2735.6M ReviewsFor 15,23215.2K Experts