Carpet cleaning service · Denver, CO · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%97+25.3Value 15%100+15.2Craft & service penalty89−1.1Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 36 upholstery cleaningiPosition by Experts Score among all companies we track in this category. · better than 60%
5.0★★★★★203 Google reviews · 11 photos
99%five-star reviews
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Hawkeye Carpet Care five stars based on 203 reviews, highlighting punctuality, professional conduct, and effective stain removal for carpets, rugs, and wood floors. Customers frequently cite clear communication, reasonable pricing, and the ability to restore items to a like-new condition. The owner responds to 67% of reviews, addressing feedback that includes one complaint regarding rude phone communication from a staff member.
Google rating: 5.0 out of 5 from 203 reviews (99% five-star).
Reviews on this page: 203 Google reviews (179 with written comments, 2 with photos).
Owner responses: the business replied to 67% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and satisfaction; weakest: craft & service.
Hawkeye Carpet CareUpholstery Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hawkeye Carpet Care: 98/100 on this factor. Category median: 96.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hawkeye Carpet Care: 97/100 on this factor. Category median: 96.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hawkeye Carpet Care: 89/100 on this factor. Category median: 99.A
89
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hawkeye Carpet Care: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 92.–
–
Bar = this company · dark tick = category median.
Star ratings
203 Google reviews we collected
5.0of 5
5 stars20199%
4 stars10%
3 stars00%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 179 written reviews
99%praise
Praise35199%
Complaints31%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude10329%
Quality & results10028%
Speed & response5114%
Would recommend5014%
Communication257%
Price & value185%
Honesty & trust72%
What customers talk about
We read 179 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Paul was super polite and I would use these guys again.”
“I had an excellent experience using Hawkeye Carpet Care.”
“He was on time, worked efficiently and did a great job.”
“I would recommend your company to my friends and neighbors.”
“He was professional and knowledgeable, answered all our questions, and met our expectations 100%+.”
“Hawkeye Carpet Care has done a fantastic job caring for our church’s carpet at a reasonable price.”
“He is also a genuinely kind person who is a pleasure to be around.”
People customers mention
Paul23 reviews
Marc4 reviews
Daniel3 reviews
Dan3 reviews
Katy3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Hawkeye Carpet Care for 5 kinds of job. Pick one to see what they paid and said.
AAshley8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I’ve used Hawkeye several times across the years. They deliver absolutely top notch service. From their multi-step approach to carpet cleaning, ability to tackle the toughest stains, set in by dummies like me trying to DIY stain removal, to their skills in bringing carpet completely back to life, these guys top the…
RRoberta7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Had whole house carpet cleaned
Super Job by Paul !!
He is Very Detail Oriented & Fast !
Reasonable priceCarpet steam cleaning
TTomLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
I have been using Hawkeye Carpet Care since I moved back to Denver 10 years ago and cannot give them a good enough review. Always professional, prompt and friendly...especially Paul. Plus my carpets always look like new afterwards. Try them, you won't be disappointed.
SSherriLocal Guide · 47 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I am thrilled with the results of my carpet cleaning. So far it looks like new. Paul was super polite and I would use these guys again. Highly recommended
AAnne9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Paul was a most pleasant person. He did a wonderful job. I’ve looked through all the rooms and they look spotless. I would recommend your company to my friends and neighbors. Thank you for such a good business.
TTish3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Paul was great! He was professional and knowledgeable, answered all our questions, and met our expectations 100%+. Our carpets look great! Thanks Hawkeye.
I’ve used Hawkeye several times across the years. They deliver absolutely top notch service. From their multi-step approach to carpet cleaning, ability to tackle the toughest stains, set in by dummies like me trying to DIY stain removal, to their skills in bringing carpet completely back to life, these guys top the charts for quality, service and overall excellence. You won’t find a better carpet cleaning service. Hands down.
R
Roberta Erfle7 reviewsiTotal number of Google reviews Roberta has written across all businesses on Google Maps, not just this one.
I have been using Hawkeye Carpet Care since I moved back to Denver 10 years ago and cannot give them a good enough review. Always professional, prompt and friendly...especially Paul. Plus my carpets always look like new afterwards. Try them, you won't be disappointed.
Response from the owner · 4 years ago
Appreciate the kind words Tom!
T
Thomas DeConna2 reviewsiTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
I am thrilled with the results of my carpet cleaning. So far it looks like new. Paul was super polite and I would use these guys again. Highly recommended
Response from the owner · a year ago
Thanks Sherri! Appreciate the feedback and recommendation!
A
Anne Eselun9 reviewsiTotal number of Google reviews Anne has written across all businesses on Google Maps, not just this one.
Paul was a most pleasant person. He did a wonderful job. I’ve looked through all the rooms and they look spotless. I would recommend your company to my friends and neighbors. Thank you for such a good business.
Response from the owner · a year ago
What kind words..thank you so much!
T
Tish Mobley3 reviewsiTotal number of Google reviews Tish has written across all businesses on Google Maps, not just this one.
Paul was great! He was professional and knowledgeable, answered all our questions, and met our expectations 100%+. Our carpets look great! Thanks Hawkeye.
Response from the owner · a year ago
Amazing...thank you for sharing your experience!
V
Vickie walsh7 reviewsiTotal number of Google reviews Vickie has written across all businesses on Google Maps, not just this one.
I had an excellent experience using Hawkeye Carpet Care. Paul came out to clean the carpets in a home I had just purchased. He was on time, worked efficiently and did a great job. My carpets look great! Afterward, I asked about air duct and dryer vent cleaning. Paul explained that process and cost so I easily scheduled another time for him to come back out to complete those cleanings as well. Paul and a co worker (whose name I can’t remember unfortunately) came back for the duct and vent cleaning. Again, they arrived on time for the appointment. Both were courteous and respectful of my home, worked efficiently and took the time to answer all of my questions. They were very helpful and shared great tips on maintaining the cleanings they had performed before they left as well. It was a very positive experience and I will be sure to call them again in the future.
Response from the owner · a year ago
Thanks Vickie. We appreciate you!
S
Sherry Miller3 reviewsiTotal number of Google reviews Sherry has written across all businesses on Google Maps, not just this one.
I’ve used Hawkeye for years now and have always been very satisfied with the job they do, so we used them at my Mom’s house yesterday. Her carpets have never been professionally cleaned, so this was a big job. Paul arrived within the window of time we were told he would. I’ve met Paul now on two occasions and couldn’t recommend him more. Excellent customer service, very professional and kind person. He took his time, explained every aspect of the job and gave recommendations on how to keep mom’s carpet in top shape. He did an excellent job getting the stains out that we thought would never come out…we were both very pleased. Paul enjoys what he does, you can see it in his work and in his kindness. I’ll be using Hawkeye at my house again in the spring. I highly recommend Paul with Hawkeye, you won’t be disappointed!
Response from the owner · a year ago
Thank you Sherry!
R
Roxy Young8 reviewsiTotal number of Google reviews Roxy has written across all businesses on Google Maps, not just this one.
Amazing service, experience, and value! I spilled coffee on my brand white new carpet, and Daniel was able to remove the stain entirely. He arrived promptly at the time indicated and within an hour, the carpet was spotless. Additionally, he cleaned a second room with pet stains, and it looks like new. I highly recommend using Hawkeye if you need to clean or restore stained carpets.
Response from the owner · a year ago
thank you so much Roxy! We appreciate the amazing review and will look forward to seeing you again!
