Animal control service · Los Angeles, CA · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%94+59.7Reliability 28%86+24.3Replies to reviews 8%83+6.8Experts Score= 91Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#63 of 112 wildlife removal servicesiPosition by Experts Score among all companies we track in this category. · better than 44%
5.0★★★★★319 Google reviews · 24 photos
99%five-star reviews
4.80★last 12 monthsiAverage stars on reviews from the last 12 months only.
3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Hawkins Animal Trapping and Removal five stars based on 319 reviews, noting that the owner replies to all feedback. Customers frequently praise the company for rapid response times, same-day service, and professional handling of skunks, raccoons, and squirrels. Many highlight humane trapping methods, thorough inspections, and reasonable pricing compared to competitors. However, a small number of low-star reviews criticize delayed trapping results, lack of communication during long removals, and disputes regarding inspection fees or customer service interactions.
Google rating: 5.0 out of 5 from 319 reviews (99% five-star).
Reviews on this page: 319 Google reviews (246 with written comments, 13 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 25, 2026.
Service: Wildlife serving Los Angeles, California.
Data from Google, last updated October 29, 2026.
Score profile vs other wildlife removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
This companyWildlife Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hawkins Animal Trapping and Removal: 94/100 on this factor. Category median: 94.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hawkins Animal Trapping and Removal: 86/100 on this factor. Category median: 91.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hawkins Animal Trapping and Removal: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hawkins Animal Trapping and Removal: 83/100 on this factor. Category median: 89.A
83
Bar = this company · dark tick = category median.
Star ratings
319 Google reviews we collected
5.0of 5
5 stars31699%
4 stars00%
3 stars00%
2 stars00%
1 star31%
Praise vs complaints
Phrases our text analysis found in 246 written reviews
98%praise
Praise51598%
Complaints102%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response15029%
Staff & attitude12624%
Would recommend7715%
Quality & results7314%
Communication438%
Price & value377%
Honesty & trust194%
What customers talk about
We read 246 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We are so grateful (ha) for this fast, professional service!”
“It’s hard to find nice reliable people and these guys are the real deal!”
“Instead of simply answering my question, the representative responded in a rude and condescending manner, telling me they “know what they are doing.”
“I’d definitely recommend Hawkins Animal Trapping for all the critter and suburban vermin-related problems.”
“I could not recommend this team more highly- I would give them 10 stars if I could!”
“Amazing service, great responsiveness, and very thorough.”
“Horrible would be zero stars if I could.”
“Matt explained the process and got Mike to come out quickly.”
“He gave us fair pricing and is going to be back in the next few days to future proof our vents to ensure it doesn't happen again.”
“It was refreshing to deal with people who value customer service and don't try to over charge whenever they can.”
“Communication was top-tier the entire time—clear, fast, and honest.”
People customers mention
Matt28 reviews
Mike16 reviews
Justin10 reviews
Shad4 reviews
Jake4 reviews
Brandon3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Ccarroll14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
A while ago, we discovered right before going on a long trip that a skunk(s) had torn off the crawlspace cover and had moved in. I called Matt at Hawkins at 6:15 am. By 10:30, his colleague Mike had come out, sized up the situation and installed a one-way door so skunks can’t get out (if they were under the house)…
Aallie8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I thought I might have a dead rodent trapped in my kitchen walls and figured I’d have to burn the whole house down to eradicate the problem. Shad answered my call on a Sunday and came to do an inspection in less than 24hrs. After he was able to determine that there wasn’t any dead things lingering in the walls, he…
JJason4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Highly professional and personable service. Timely response. Humane. Reasonable rates. Totally recommend!
SSergioLocal Guide · 51 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Hawkins Animal Trapping are who you want to help with critter problems. We are so happy that we did once a skunk decided to make our home theirs. We selected Hawkins after calling around and getting outrageous quotes from other companies. Matt explained the process and got Mike to come out quickly. Let me tell you…
JJanice4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Michael rescued a squirrel that was trapped above my stove (got in from the roof to the metal vent). Wonderful job and fixed the roof opening so it wouldn’t happen again!! Thanks Hawkins Animal removal!!
NNikki2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I appreciate the quick response and customer service. I had a deceased animal in my front yard and I am grateful for the same day service.
A while ago, we discovered right before going on a long trip that a skunk(s) had torn off the crawlspace cover and had moved in. I called Matt at Hawkins at 6:15 am. By 10:30, his colleague Mike had come out, sized up the situation and installed a one-way door so skunks can’t get out (if they were under the house) but can’t get back in. Then, he set about fabricating a heavy-duty grate cover to keep the critters out. We are so grateful (ha) for this fast, professional service!
Response from the owner · 4 days ago
Amazing thank you!
A
allie heath8 reviewsiTotal number of Google reviews allie has written across all businesses on Google Maps, not just this one.
I thought I might have a dead rodent trapped in my kitchen walls and figured I’d have to burn the whole house down to eradicate the problem. Shad answered my call on a Sunday and came to do an inspection in less than 24hrs. After he was able to determine that there wasn’t any dead things lingering in the walls, he went above and beyond and completed an inspection of the full perimeter of the house, including the roof. Amazing service, great responsiveness, and very thorough. I’d definitely recommend Hawkins Animal Trapping for all the critter and suburban vermin-related problems.
Response from the owner · a week ago
Awesome review Allie! Thank you so much for taking the time to do this
I
iokibe tohru4 reviewsiTotal number of Google reviews iokibe has written across all businesses on Google Maps, not just this one.
Hawkins Animal Trapping are who you want to help with critter problems. We are so happy that we did once a skunk decided to make our home theirs. We selected Hawkins after calling around and getting outrageous quotes from other companies. Matt explained the process and got Mike to come out quickly. Let me tell you that these guys are true professionals and know their craft. Highly recommend!!!
Response from the owner · 3 weeks ago
Awesome Sergio thank you!
J
Janice Luna4 reviewsiTotal number of Google reviews Janice has written across all businesses on Google Maps, not just this one.
Michael rescued a squirrel that was trapped above my stove (got in from the roof to the metal vent). Wonderful job and fixed the roof opening so it wouldn’t happen again!! Thanks Hawkins Animal removal!!
Response from the owner · 2 months ago
Amazing Janice thank you
N
Nikki Woo2 reviewsiTotal number of Google reviews Nikki has written across all businesses on Google Maps, not just this one.
These guys are by far the best in the business. Mat, Mike, and shad are amazing. I’ve used them so many times it’s insane how much the critters love my house. Raccoons, snakes, gophers, rats. Coyotes. I think they’ve solved just about every wildlife problem possible for us. . I would never call anyone else and if you reading this now just pick up the phone and call mat. SECOND TO NONE SHIIIIIIDOGGGGGGGG ❤️🚀🔥
