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HBT Security Group Inc.

Firearms academy · Country Club Hills, IL · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%96+66.5Reliability 31%96+29.5Experts Score= 96Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 36 security guard servicesPosition by Experts Score among all companies we track in this category. · better than 77%
5.0 ★★★★★ 89 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
96%reviews answered by the owner
Oct 2026latest review

HBT Security Group Inc. at a glance

Google reviewers rate HBT Security Group Inc. five stars based on eighty-nine reviews, noting that the owner responds to ninety-six percent of feedback. Customers describe the firearms and security training as professional, informative, and well-organized, highlighting clear communication and a comfortable learning environment. Recurring themes include thorough instruction on relevant laws, practical tactical skills, and patient instructors who accommodate both beginners and experienced professionals. No common criticisms appear in the provided excerpts.

  • Google rating: 5.0 out of 5 from 89 reviews (99% five-star).
  • Reviews on this page: 89 Google reviews (84 with written comments, 4 with photos).
  • Owner responses: the business replied to 96% of reviews.
  • Most recent review: October 17, 2026.
  • Service: Security Guard Company serving Country Club Hills, Illinois.

Data from Google, last updated October 25, 2026.

Score profile vs other security guard services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction96Reliability96Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 96 (median 89)Reliability: 96 (median 89)Momentum: 100 (median 100)
HBT Security Group Inc.Security Guard Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.HBT Security Group Inc.: 96/100 on this factor. Category median: 89.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.HBT Security Group Inc.: 96/100 on this factor. Category median: 89.A
96
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 90.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.HBT Security Group Inc.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 79.–
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Bar = this company · dark tick = category median.

Star ratings

89 Google reviews we collected

  • 5 stars8899%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star11%

Praise vs complaints

Phrases our text analysis found in 84 written reviews

  • Praise10599%
  • Complaints11%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude3735%
  • Would recommend3230%
  • Quality & results1615%
  • Communication88%
  • Speed & response66%
  • Price & value44%
  • Honesty & trust33%

What customers talk about

We read 84 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Chris and Leslie were great, really made the classroom have a nice light atmosphere, they made the 8 hours feel not too long”
  • “I highly recommend this gun certification instructor!”
  • “Instructor Leslie was knowledgeable, patient, and took the time to answer questions thoroughly while emphasizing safety and responsible firearm handling.”
  • “This was informative and the communication was 5 stars as well”
  • “I learned skills that I began utilizing immediately in my personal life after completing the course and exercises.”
  • “…lasses at HBT Security Group Inc because the classes were definitely worth it, and I will do it again when it comes time to recertify.…”
  • “I honestly learned alot from the training and feel I have a much better understand of Executive Protection.”

People customers mention

  • Chris 22 reviews
  • Leslie 9 reviews
  • Harrington 8 reviews
  • Les 6 reviews
  • Christopher 3 reviews
  • Conceal 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Edward9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Very informative and great instructional presentation and review of present laws relevant to personal use of CCW.

Hudhaifah9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Chris and Leslie were great, really made the classroom have a nice light atmosphere, they made the 8 hours feel not too long

DonnaLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I highly recommend this gun certification instructor! The training was professional, informative, and easy to understand. Instructor Leslie was knowledgeable, patient, and took the time to answer questions thoroughly while emphasizing safety and responsible firearm handling. The class was well organized and…

Dan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Christopher was my instructor, He was awesome. Very professional with alot of experience. I highly recommend using their services and I will be looking to them for other training they provide. P.S the candy lifesavers and mints were a plus. Overall great business , great instructor and great experience.

ArtLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Excellent training. Instructor Harrington is professional, knowledgeable and personable! 👍🏽

Jonathan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Thank you for everything as a former Trainer, I appreciate everything your team trained us on. I honestly learned alot from the training and feel I have a much better understand of Executive Protection. Your team definitely made the class a wealth of knowledge and provided real world scenarios. Thank you for everything !!!

Photos

Customer reviews

5.0 ★★★★★ 89 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Edward Zanghi9 reviewsTotal number of Google reviews Edward has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very informative and great instructional presentation and review of present laws relevant to personal use of CCW.

Joseph Holt7 reviewsTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This is an excellent facility to train with and at. I highly recommend.

Hudhaifah Sayoury9 reviewsTotal number of Google reviews Hudhaifah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Chris and Leslie were great, really made the classroom have a nice light atmosphere, they made the 8 hours feel not too long

Donna R.Local Guide · 20 reviewsTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I highly recommend this gun certification instructor! The training was professional, informative, and easy to understand. Instructor Leslie was knowledgeable, patient, and took the time to answer questions thoroughly while emphasizing safety and responsible firearm handling. The class was well organized and provided a comfortable learning environment, whether you are new to firearms or looking to refresh your knowledge and/or update your certification. I left feeling much more confident in my understanding of firearm safety and the responsibilities that come with carrying. Excellent instructor and a great overall experience. I would definitely recommend this course to anyone looking for quality, safety-focused firearms training and certification.

Response from the owner · 2 months ago

Thank you so much for the kind words, Donna! We're thrilled Leslie was able to provide such a thorough and comfortable learning experience for you. Feel free to reach out if you ever need a refresher or want to explore any of our other classes! And we appreciate the recommendation, too!

Dan Taylor7 reviewsTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Christopher was my instructor, He was awesome. Very professional with alot of experience. I highly recommend using their services and I will be looking to them for other training they provide. P.S the candy lifesavers and mints were a plus. Overall great business , great instructor and great experience.

Art HaynesLocal Guide · 18 reviewsTotal number of Google reviews Art has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent training. Instructor Harrington is professional, knowledgeable and personable! 👍🏽

Response from the owner · 4 months ago

Thank you Art for the great review. It was a pleasure having you in class.

Jonathan Brown4 reviewsTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Thank you for everything as a former Trainer, I appreciate everything your team trained us on. I honestly learned alot from the training and feel I have a much better understand of Executive Protection. Your team definitely made the class a wealth of knowledge and provided real world scenarios. Thank you for everything !!!

Response from the owner · 4 months ago

Thank you Jonathan for the great review. It was a pleasure having you in class.

Willie TimberlakeLocal Guide · 28 reviewsTotal number of Google reviews Willie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This is a very professional class and instructor. This was informative and the communication was 5 stars as well

Response from the owner · 4 months ago

It was our pleasure having you in class Willie. Thank you for trusting HBT with your training needs.

Christina K2 reviewsTotal number of Google reviews Christina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Words cannot express how incredible the training programs are at HBT. I was fortunate enough to snag a spot in the Executive Protection course and literally everyone, no matter how seasoned, learned valuable information. I learned skills that I began utilizing immediately in my personal life after completing the course and exercises. The instructors are relatable and open to questions and discussions which creates a safe learning environment. No matter your skill level, I highly recommend HBT. I’m looking forward to taking additional courses with them!

Response from the owner · Edited 4 months ago

Thank you so much Christina for the great review. It was a pleasure having you in class.

Cherrelle Robinson3 reviewsTotal number of Google reviews Cherrelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great Course with great instructors. I learned a lot and will be something I can tell others. Look no further sign up , what are you waiting on!!

Response from the owner · 4 months ago

Thank you Cherrelle for the great review. It was great having you in class.

HBT Security Group Inc. on Google Maps →

Business details