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Head and Neck Physical Therapy

Physical therapist · Reynoldsburg, OH · reviewed since 2022

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%96+66.5Reliability 31%98+30.2Experts Score= 97Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#51 of 161 physical therapistsPosition by Experts Score among all companies we track in this category. · better than 69%
5.0 ★★★★★ 32 Google reviews · 3 photos
97%five-star reviews
4.94★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
88%reviews answered by the owner
Oct 2026latest review

Head and Neck Physical Therapy at a glance

Google reviewers rate Head and Neck Physical Therapy in Reynoldsburg, Ohio, five stars based on thirty-two reviews, with the owner responding to eighty-eight percent of them. Patients frequently praise the staff for clear communication, patience, and punctuality, noting that they take time to explain conditions and treatment plans. Common services include vestibular rehabilitation for vertigo and dizziness, TMJ pain management, and neck mobility exercises, with many reporting significant relief after just a few sessions. No recurring criticisms appear in the provided excerpts.

  • Google rating: 5.0 out of 5 from 32 reviews (97% five-star).
  • Reviews on this page: 32 Google reviews (30 with written comments).
  • Owner responses: the business replied to 88% of reviews.
  • Most recent review: October 20, 2026.
  • Service: Physical Therapist serving Reynoldsburg, Ohio.

Data from Google, last updated October 25, 2026.

Score profile vs other physical therapists

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: satisfaction.

Satisfaction96Reliability98Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 96 (median 96)Reliability: 98 (median 96)Momentum: 100 (median 100)
This companyPhysical Therapists median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Head and Neck Physical Therapy: 96/100 on this factor. Category median: 96.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Head and Neck Physical Therapy: 98/100 on this factor. Category median: 96.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Head and Neck Physical Therapy: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 74.–
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Bar = this company · dark tick = category median.

Star ratings

32 Google reviews we collected

  • 5 stars3197%
  • 4 stars13%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 30 written reviews

  • Praise5598%
  • Complaints12%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude1934%
  • Would recommend1527%
  • Quality & results713%
  • Communication713%
  • Speed & response59%
  • Honesty & trust35%

What customers talk about

We read 30 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Dr McGeorge’s excellence and professionalism exceeds normal standards of some of today’s doctors that push you through the assembly line.”
  • “I felt incredibly comfortable under his care and would highly recommend him to anyone looking for a knowledgeable and professional physical therapist.”
  • “He took the time to explain everything thoroughly and answered all of my questions, which really put me at ease.”
  • “He was easy to work with and gave me some exercises which have made a big difference.”
  • “McGeorge was great and quickly helped with a vestibular problem I've been having for a couple months.”
  • “I trust her expertise and am very fortunate to have found her!”

People customers mention

  • Jenna 10 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

J5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Dr McGeorge’s excellence and professionalism exceeds normal standards of some of today’s doctors that push you through the assembly line. Patience is a virtue that’s well noticed and appreciated. Thank you for taking the time to heal my condition. Respectfully, Thomas Watters

Steve3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★

I had jaw pain when opening my mouth to eat and especially with an apple, I am 79 years old. After about 3 sessions and some exercises the pain was gone.

ReneeLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I wasn’t sure what to expect going into Head and Neck physical therapy, but Stephen McGeorge, PT, DPT, CCTT made the entire process seamless. He took the time to explain everything thoroughly and answered all of my questions, which really put me at ease. I felt incredibly comfortable under his care and would highly…

Natalie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Dr. McGeorge is not only excellent in providing physical therapy but is very kind and patient as well. Another great quality is that his goal is to make his patient function well enough to no longer need PT as opposed to forever being dependent on the therapy. Thank you Dr McGeorge.

Joann7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Head and Neck Physical Therapy has done an excellent job in helping to resolve issues I have been dealing with, as a result of a deadly car crash. I am getting more & more relief with each visit. I am happy to say that I am feeling much better. My pain is becoming more manageable and tolerable. I finally feel as if…

BrianLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Dr. McGeorge was great and quickly helped with a vestibular problem I've been having for a couple months. He was easy to work with and gave me some exercises which have made a big difference. I feel much better and will return if these problems come back but I'm hoping the problem is resolved.

Photos

Customer reviews

5.0 ★★★★★ 32 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
J Watters5 reviewsTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Dr McGeorge’s excellence and professionalism exceeds normal standards of some of today’s doctors that push you through the assembly line. Patience is a virtue that’s well noticed and appreciated. Thank you for taking the time to heal my condition. Respectfully, Thomas Watters

Steve Hays3 reviewsTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had jaw pain when opening my mouth to eat and especially with an apple, I am 79 years old. After about 3 sessions and some exercises the pain was gone.

Renee RobersonLocal Guide · 8 reviewsTotal number of Google reviews Renee has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I wasn’t sure what to expect going into Head and Neck physical therapy, but Stephen McGeorge, PT, DPT, CCTT made the entire process seamless. He took the time to explain everything thoroughly and answered all of my questions, which really put me at ease. I felt incredibly comfortable under his care and would highly recommend him to anyone looking for a knowledgeable and professional physical therapist.

Response from the owner · 6 months ago

Thank you Renee for this review!

Natalie Gillespie6 reviewsTotal number of Google reviews Natalie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Dr. McGeorge is not only excellent in providing physical therapy but is very kind and patient as well. Another great quality is that his goal is to make his patient function well enough to no longer need PT as opposed to forever being dependent on the therapy. Thank you Dr McGeorge.

Response from the owner · 6 months ago

Thank you Natalie!

Joann Maurer7 reviewsTotal number of Google reviews Joann has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Head and Neck Physical Therapy has done an excellent job in helping to resolve issues I have been dealing with, as a result of a deadly car crash. I am getting more & more relief with each visit. I am happy to say that I am feeling much better. My pain is becoming more manageable and tolerable. I finally feel as if I’m on the road to recovery. Thank you for the wonderful treatment and care. I am currently working with Steve McGeorge. He is very knowledgeable, answers all my questions, gives great explanations & is attentive at addressing all my neck, head & jaw discomfort. Steve is AMAZING!

Response from the owner · 6 months ago

Thank you Joann! Glad you have had such a positive experience!

Brian CluxtonLocal Guide · 25 reviewsTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Dr. McGeorge was great and quickly helped with a vestibular problem I've been having for a couple months. He was easy to work with and gave me some exercises which have made a big difference. I feel much better and will return if these problems come back but I'm hoping the problem is resolved.

Response from the owner · 6 months ago

Brian, thank you for this kind review!

Tina Macioci4 reviewsTotal number of Google reviews Tina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Love these guys. Very professional. They're informative and great at explaining what they're doing, why they're doing it and what outcomes to expect. Always courteous and cordial and prompt. I've never had to wait. Highly recommend!

Response from the owner · 6 months ago

Thank you so much Tina, we appreciate you!

Janice Hill6 reviewsTotal number of Google reviews Janice has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My experience with this office has been fantastic. Scheduling appointments and follow-ups has been easy. I'm being treated for vertigo. I'm 75 yrs old. Steve, my therapist, has been very patient and thorough with my care. He listens to me and answers questions besides giving me information on my condition. He's genuinely a great guy. He even texted me after one of my treatments to see if I was doing okay. I highly recommend this PT office. It's clean, fairly easy to get to and has plenty of parking.

Response from the owner · 6 months ago

Thank you for sharing your experience Janice!

Melane BarlowLocal Guide · 17 reviewsTotal number of Google reviews Melane has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Steve is professional and kind! He clearly explains what he is doing and why. I really appreciate him and the service I am receiving.

Response from the owner · 7 months ago

Thanks Melane! Glad you are having a great experience!

Bethany Lance8 reviewsTotal number of Google reviews Bethany has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Steve is excellent. Jenna is amazing. I’m seeing them both for different reasons. They listen to your issues and know how to get you progressing in the direction you need to go. I’m learning how to improve my foundation to hopefully prevent future issues. Thank you both!!

Response from the owner · 7 months ago

Thank you for the kind review Bethany, we greatly appreciate it!

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