Spa and health club · Monona, WI · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%78+5.5Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#81 of 158 massage therapistsiPosition by Experts Score among all companies we track in this category. · better than 49%
4.9★★★★★123 Google reviews · 16 photos
98%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate this Monona spa 4.9 out of 5 based on 123 reviews, noting that the owner responds to 96% of feedback. Customers frequently praise the relaxing atmosphere, clean facilities, and affordable pricing for services like massages, facials, and lash treatments. Staff are described as friendly and punctual, often accommodating specific requests without rushing. The primary criticism involves a booking cancellation where the spa closed after confirming an appointment, leaving a non-local visitor unable to secure an alternative slot during a busy holiday weekend.
Google rating: 4.9 out of 5 from 123 reviews (98% five-star).
Reviews on this page: 123 Google reviews (108 with written comments, 3 with photos).
Owner responses: the business replied to 96% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Healing Hands Day SpaMassage Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Healing Hands Day Spa: 93/100 on this factor. Category median: 94.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Healing Hands Day Spa: 89/100 on this factor. Category median: 94.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Healing Hands Day Spa: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Healing Hands Day Spa: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Healing Hands Day Spa: 78/100 on this factor. Category median: 73.B
78
Bar = this company · dark tick = category median.
Star ratings
123 Google reviews we collected
4.9of 5
5 stars12098%
4 stars11%
3 stars00%
2 stars00%
1 star22%
Praise vs complaints
Phrases our text analysis found in 108 written reviews
96%praise
Praise10596%
Complaints44%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price5360%
Reasonable3539%
Overpriced00%
Not sure11%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3734%
Would recommend2725%
Quality & results2018%
Price & value1716%
Speed & response33%
Honesty & trust33%
Communication22%
What customers talk about
We read 108 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The space is beautiful; the experience was wonderful; the staff are kind and professional; and the value for services is unbeatable.”
“I had my very first facial today at Healing Hands and I would rate it 10/10!”
“I tend to involuntarily tense up during massages, but Jenna did an amazing job accommodating that while still delivering a thorough deep-tissue treatment.”
“It’s honestly such an incredible deal a 3-hour appointment for only $229, and it was worth every penny!”
“Great and quick experience!”
“We booked the spa suite and spent time in the cold plunge, sauna, and on the massage bed —and honestly, what a combo.”
“She is truly gifted and she listened to my specific requests.”
People customers mention
Brooke8 reviews
Angela7 reviews
Madison6 reviews
Jenna6 reviews
Megan5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Healing Hands Day Spa for 3 kinds of job. Pick one to see what they paid and said.
KKodee1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Healing Hands Day Spa is a hidden gem in Madison. It ticks all my boxes. The space is beautiful; the experience was wonderful; the staff are kind and professional; and the value for services is unbeatable. I visited Healing Hands for the first time to mark my birthday. I was joined my by mom and we booked the…
CCLocal Guide · 2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The private spa room was great and the staff were really friendly and helpful. Definitely plan on going back!
Great priceService not listed
AAmy11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Beautiful relaxing atmosphere and Brooke has been consistently excellent for lash and brow tinting!!
Reasonable priceService not listed
NNikki4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Once you find it everything is relaxing. The massage table was all I expected and more. A snack at the end was perfect. I loved not having to watch the time as they knock when it is over. Never rushed and felt very welcome.
Great priceService not listed
KKatelin2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
I needed to destress from work and this was a great place to do that! I got the 60 minute massage. I think I had my massage with Jenna. I felt super comfortable with her and relaxed! Out all of the other massages I’ve gotten before, this one was decently priced. I definitely want to book a longer massage next time…
Reasonable priceService not listed
Llaura3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Stopped in today for a couples massage for my boyfriend’s birthday. Could not have been happier with the experience and will definitely be coming back, special occasion or not!! 💝
Healing Hands Day Spa is a hidden gem in Madison. It ticks all my boxes. The space is beautiful; the experience was wonderful; the staff are kind and professional; and the value for services is unbeatable. I visited Healing Hands for the first time to mark my birthday. I was joined my by mom and we booked the Couple's Package. The experience, services, and ammendities we received for the total cost made my heart sing. Occassional splurges on luxurious-feeling self care moments feels so much more accessible to me know. And, my mom said her massage was the absolute best massage she's ever received.
Thank you, Healing Hands! Don't ever change. Can't wait for my next trip back. I've been telling all my friends!
C
C DickinsonLocal Guide · 2 reviewsiTotal number of Google reviews C has written across all businesses on Google Maps, not just this one.
Once you find it everything is relaxing. The massage table was all I expected and more. A snack at the end was perfect. I loved not having to watch the time as they knock when it is over. Never rushed and felt very welcome.
Price assessment: Great price
Services: Service not listed
Response from the owner · 2 weeks ago
We're glad you enjoyed your visit and felt relaxed and welcome! We always strive to make our clients feel as comfortable as possible, hope to see you again sometime soon! :))
K
Katelin Loch2 reviewsiTotal number of Google reviews Katelin has written across all businesses on Google Maps, not just this one.
I needed to destress from work and this was a great place to do that! I got the 60 minute massage. I think I had my massage with Jenna. I felt super comfortable with her and relaxed! Out all of the other massages I’ve gotten before, this one was decently priced. I definitely want to book a longer massage next time and maybe try one of the private spa rooms!
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 3 weeks ago
Happy to be a space for you to destress, Katelin:) We're glad you enjoyed your massage - your massage therapist (Jenna) appreciates your kind words :) We hope to have you back soon!
L
laura adami3 reviewsiTotal number of Google reviews laura has written across all businesses on Google Maps, not just this one.
Stopped in today for a couples massage for my boyfriend’s birthday. Could not have been happier with the experience and will definitely be coming back, special occasion or not!! 💝
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 2 weeks ago
We’re honored that you chose to celebrate such a special occasion with us! Thank you for letting us be a part of your memorable day and we hope to see you back soon!
S
Sophie Erickson1 reviewiTotal number of Google reviews Sophie has written across all businesses on Google Maps, not just this one.
My husband and I celebrated our anniversary with a sauna room, massage, and facial. It was absolutely amazing and couldn’t have been a more relaxing experience. We were taken care of and made to feel so comfortable. We can’t wait to go back!
Response from the owner · 3 weeks ago
Amazing to hear, Jenna! Hope to see you both back soon :)
