Allison3 reviewsTotal number of Google reviews Allison has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy massage was relaxing. Christine was great - she listened to my issues and concerns.
Healing Haven
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%99+24Value 14%96+13.6Replies to reviews 7%39+2.8Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#42 of 101 wellness servicesPosition by Experts Score among all companies we track in this category. · better than 59%
5.0 ★★★★★ 274 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
34%reviews answered by the owner
Oct 2026latest review
Healing Haven at a glance
Google reviewers rate Healing Haven five stars based on 274 reviews, highlighting services such as deep tissue, Swedish, cranial sacral, and therapeutic massages, along with facials and infrared sauna sessions. Customers frequently praise the facility's cleanliness, welcoming atmosphere, and the therapists' ability to address specific pain points with professional communication and tailored techniques. Pricing is described as reasonable, and appointments are noted for their punctuality and availability on short notice. The only recurring criticism found in low-star excerpts is a mention of an unusual vibe, which stands out against the otherwise positive feedback regarding staff professionalism and service quality.
- Google rating: 5.0 out of 5 from 274 reviews (99% five-star).
- Reviews on this page: 274 Google reviews (230 with written comments, 2 with photos).
- Owner responses: the business replied to 34% of reviews.
- Most recent review: October 23, 2026.
- Service: Wellness Service serving Madison, Alabama.
Data from Google, last updated October 25, 2026.
Score profile vs other wellness services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Healing Haven: 98/100 on this factor. Category median: 94.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Healing Haven: 99/100 on this factor. Category median: 94.A
99
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Healing Haven: 100/100 on this factor. Category median: 100.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Healing Haven: 96/100 on this factor. Category median: 100.A
96
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Healing Haven: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Healing Haven: 39/100 on this factor. Category median: 50.D
39
Bar = this company · dark tick = category median.
Star ratings
274 Google reviews we collected
- 5 stars27099%
- 4 stars31%
- 3 stars10%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 230 written reviews
- Praise23099%
- Complaints21%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price536%
- Reasonable964%
- Overpriced00%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude8637%
- Would recommend5925%
- Quality & results5624%
- Communication136%
- Speed & response115%
- Price & value42%
- Honesty & trust31%
What customers talk about
We read 230 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Been going to her for more than a year now, and I could tell by the first session she is very skilled and knowledgeable.”
“Pete was 10/10 - I specifically chose him due to lots of recommendations on FB and now I understand why!”
“I don't recommend services lightly to friends, family, and coworkers, but I have recommended Pete to several people over the past couple of months.”
“I love how the massage was tailored to my specific needs, as he was extremely thorough with learning more about my pain points / stressors.”
“Christine was great - she listened to my issues and concerns.”
“I was immediately greeted in such a friendly manner that made me feel so welcomed.”
“I traveled 2 hours just to come here and it was worth it!”
“I just had my second massage with Tammy, and I can honestly say it was the best massage I've ever had.”
People customers mention
- Pete 28 reviews
- Christine 15 reviews
- Indigo 11 reviews
- Kami 5 reviews
- Swedish 4 reviews
- Childress 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Allison3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
My massage was relaxing. Christine was great - she listened to my issues and concerns.
Lauren7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Love my massages with Christine! Been going to her for more than a year now, and I could tell by the first session she is very skilled and knowledgeable. Highly recommend Christine and the Healing Haven!
Reasonable price
Mary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Amazing experience. My neck n hips n feet were a lot easier to move and ver relaxing. I had the cranial sacral massage by Pete. Really ten stars!
Reasonable price
ElizabethLocal Guide · 62 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Had an amazing experience here! I had a massage with Pete and a facial with Kami. They were both so friendly, talented and you can tell that they really love what they do. I will definitely be back!
ChelsiLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Been having some nerve pain and got a Therapeutic Massage by Pete. He was very professional and great at the massage. Left feeling relaxed. If I wasn't moving I would definitely be back. 10 out of 10 recommend.
Hannah8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I am very pleased with my experience at Healing Haven! I felt amazing afterwards!
Great price
Photos
Customer reviews
5.0 ★★★★★ 274 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Nikki NolandLocal Guide · 16 reviewsTotal number of Google reviews Nikki has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleChristine did an amazing deep tissue massage!
Lauren Howerton7 reviewsTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLove my massages with Christine! Been going to her for more than a year now, and I could tell by the first session she is very skilled and knowledgeable. Highly recommend Christine and the Healing Haven!
- Price assessment: Reasonable price
Mary Brand1 reviewTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing experience. My neck n hips n feet were a lot easier to move and ver relaxing. I had the cranial sacral massage by Pete. Really ten stars!
- Price assessment: Reasonable price
Elizabeth PerkinsLocal Guide · 62 reviewsTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHad an amazing experience here! I had a massage with Pete and a facial with Kami. They were both so friendly, talented and you can tell that they really love what they do. I will definitely be back!
Chelsi BuhrLocal Guide · 21 reviewsTotal number of Google reviews Chelsi has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBeen having some nerve pain and got a Therapeutic Massage by Pete. He was very professional and great at the massage. Left feeling relaxed. If I wasn't moving I would definitely be back. 10 out of 10 recommend.
Hannah Elder8 reviewsTotal number of Google reviews Hannah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI am very pleased with my experience at Healing Haven! I felt amazing afterwards!
- Price assessment: Great price
Amy TranLocal Guide · 12 reviewsTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe five star reviews are ACCURATE! I was immediately greeted in such a friendly manner that made me feel so welcomed. Space was very clean. There was no wait time. Pete was 10/10 - I specifically chose him due to lots of recommendations on FB and now I understand why!! I love how the massage was tailored to my specific needs, as he was extremely thorough with learning more about my pain points / stressors. He is very skilled, knowledgeable, and made me feel so comfortable! I have not felt this relaxed in a long time, I left learning more about my body (which is something I’ve never experienced from a masseur) and feeling so refreshed and renewed. He made me wish there was such thing as a 3 hour session 😂 Definitely returning, would rebook specifically for him!!
Wendy Jeup8 reviewsTotal number of Google reviews Wendy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had a great experience at Healing Haven this week. The owner was super personable and had a wealth of information to share. The facility was immaculate. It was my first infrared sauna and it was a great experience. I will definitely be booking more in the future. They offer many services from massage to esthetics, all by appointment only. I would highly recommend Healing Haven, based on my experience.
- Price assessment: Reasonable price
Response from the owner · 7 months ago
Thank you Wendy for the amazing review! We are so glad you had a great experience. We look forward to seeing you again soon.
Kimberly Slocum6 reviewsTotal number of Google reviews Kimberly has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWonderful experience and very professional services.
Business details
- Address: 540 Hughes Rd Ste 8, Madison, AL 35758
- Phone: (256) 206-2800
- Website: healinghaven.massagetherapy.com
- Service area: Madison, AL