Massage therapist · Waxahachie, TX · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%84+5.9Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#41 of 114 therapistsiPosition by Experts Score among all companies we track in this category. · better than 65%
4.9★★★★★276 Google reviews · 24 photos
97%five-star reviews
4.88★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Healing Touch Massage Studio 4.9 out of 5 based on 276 reviews, with the owner replying to 41 percent of comments. Clients frequently praise the peaceful atmosphere, friendly front desk staff, and skilled therapists who provide effective relief for chronic pain, tension, and post-surgical recovery through services like deep tissue, Swedish, and lymphatic drainage. However, lower-rated reviews highlight inconsistencies in appointment management, including shortened session times, unacknowledged late arrivals, and scheduling errors that led to denied services or perceived lack of empathy from management.
Google rating: 4.9 out of 5 from 276 reviews (97% five-star).
Reviews on this page: 276 Google reviews (237 with written comments, 4 with photos).
Owner responses: the business replied to 41% of reviews.
Most recent review: October 17, 2026.
Service: Therapist serving Waxahachie, Texas.
Data from Google, last updated October 26, 2026.
Score profile vs other therapists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Healing Touch Massage StudioTherapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Healing Touch Massage Studio: 91/100 on this factor. Category median: 90.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Healing Touch Massage Studio: 91/100 on this factor. Category median: 88.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Healing Touch Massage Studio: 100/100 on this factor. Category median: 98.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Healing Touch Massage Studio: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Healing Touch Massage Studio: 84/100 on this factor. Category median: 60.A
84
Bar = this company · dark tick = category median.
Star ratings
276 Google reviews we collected
4.9of 5
5 stars26897%
4 stars10%
3 stars31%
2 stars00%
1 star41%
Praise vs complaints
Phrases our text analysis found in 237 written reviews
98%praise
Praise21198%
Complaints52%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1845%
Reasonable2255%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7635%
Quality & results5726%
Would recommend4420%
Communication146%
Speed & response115%
Honesty & trust84%
Price & value63%
What customers talk about
We read 237 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I could go on and on about how wonderful this place is , the cleanliness,, caring, respectful staff, the massages, but you’ll just have to try it.”
“Ashley had an amazing personality and did an outstanding job!”
“To anyone who needs deep tissue work…look no further than Shelbi!”
“Perfect level of pressure & communication for a perfect massage.”
“I booked a quick 30 minute appt to get some quick relief.”
“Scheduled massage 1 week in advance for my husband to get there and his masseuse be a no show.”
“…n which is Shelby and she is phenomenal, but I went with Lei Lei and trust me, I am so happy that I did, my shoulders have never felt this relaxed in…”
“I believe the prices are very reasonable for the convenience and quality they provide!”
People customers mention
Kailey11 reviews
Shelbi9 reviews
Sarah7 reviews
Riley5 reviews
Swedish4 reviews
Shelby3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
NoemiLocal Guide · 43 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
If you are like me and are hard on your body. whether it be from your job or working out at the gym. The masseuse Lei Lei here will get your body back in balance. At first, I was a little apprehensive because I usually go to the same person which is Shelby and she is phenomenal, but I went with Lei Lei and trust…
ReeseLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
I’ve now been to Healing Touch quite a few times Today I called and asked for a last minute appointment and thankfully they had a slot available. Shelbi was my massage therapist today and my first time with her. She was incredible. I have received many many massages over the years, and most have been very good…
Cathie7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Such a quiet, peaceful massage "refuge"! The 90 minute Hot Himalayan Pink Stone massage was outstanding.
Veronica8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I had an amazing 1st visit and massage with Shelby on 9/28 at 5:30. I just want to say it was exactly what I needed for my lower back and also to relax after a rough day. Thank you for making me forget about everything and relaxing my mind and body.
Reasonable price
Bailey4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Ashley had an amazing personality and did an outstanding job! Will be asking for her moving forward. So relaxing and ready for the work week ahead.
Keli13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Wonderful staff and atmosphere! Rylie did a fantastic job! I will definitely be back to see her!
If you are like me and are hard on your body. whether it be from your job or working out at the gym. The masseuse Lei Lei here will get your body back in balance. At first, I was a little apprehensive because I usually go to the same person which is Shelby and she is phenomenal, but I went with Lei Lei and trust me, I am so happy that I did, my shoulders have never felt this relaxed in years. Her techniques are different and she really pays attention to your body. I’m just in awe and I am so thankful that I made that choice. She is worth every single penny and more if your body needs attention. I could go on and on about how wonderful this place is , the cleanliness,, caring, respectful staff, the massages, but you’ll just have to try it. It’s really an investment in you. 🥰🥰🥰
Response from the owner · 2 years ago
Thank you Noemi! We always love to see you!
Reese TiptonLocal Guide · 18 reviewsiTotal number of Google reviews Reese has written across all businesses on Google Maps, not just this one.
I’ve now been to Healing Touch quite a few times Today I called and asked for a last minute appointment and thankfully they had a slot available. Shelbi was my massage therapist today and my first time with her. She was incredible. I have received many many massages over the years, and most have been very good to excellent. Shelbi took it to a whole new level with her technique. To anyone who needs deep tissue work…look no further than Shelbi! I guarantee you she won’t disappoint!
Cathie Jo Ortega7 reviewsiTotal number of Google reviews Cathie has written across all businesses on Google Maps, not just this one.
I had an amazing 1st visit and massage with Shelby on 9/28 at 5:30. I just want to say it was exactly what I needed for my lower back and also to relax after a rough day. Thank you for making me forget about everything and relaxing my mind and body.
Price assessment: Reasonable price
Bailey4 reviewsiTotal number of Google reviews Bailey has written across all businesses on Google Maps, not just this one.
I have been having frequent headaces related to very tense muscles in my jaw, face, neck and shoulder. I booked a quick 30 minute appt to get some quick relief. LeiLei is amazing! The relief I felt from that 30 minute session was amazing. I could feel the tension leaving my body. She listed to me, explained what she was doing. 100/10 and booked a 90 minute message with her before I left the facility!
