Reviewers highlight personalized nutrition plans, knowledgeable staff, and supportive communication for managing conditions like diabetes and digestive issues. However, low-star feedback consistently cites unauthorized credit card charges, double billing, and unresolved insurance claim errors. The business holds a 4.8 rating from 77 reviews, with the owner responding to 88% of them.
Google rating: 4.8 out of 5 from 77 reviews (96% five-star).
Reviews on this page: 77 Google reviews (68 with written comments, 1 with photos).
Owner responses: the business replied to 88% of reviews.
Most recent review: August 15, 2026.
Service: Nutritionist serving Chicago, Illinois.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.8
★★★★★
77 reviews on Google
5★74
4★0
3★0
2★0
1★3
Reviews from Google, shown as published (original wording, unedited).
C
CorCorp6 reviews
★★★★★
This telehealth company is a scam. Charges for appointments that never happened. Please be sure to remove your debit card because they will charge your card without your authorization
Response from the owner · 2 months ago
We’re sorry to hear about your experience and understand how concerning an unexpected charge can be. Health Loft Nutrition is an established healthcare practice providing telehealth nutrition services, and we take concerns about billing very seriously. Because we cannot discuss individual account information publicly, we invite you to contact our team at 855-552-5557 so we can review your concerns and work toward a resolution.
I’ve had an incredible experience working with Katie Gross as my nutritionist! She’s not only extremely knowledgeable about nutrition but also incredibly supportive and validating throughout the entire journey. Katie created a personalized plan tailored to my goals, helping me improve my nutrition and feel more confident in my progress. Her compassionate approach and genuine investment in her clients’ success make her an amazing choice. I highly recommend Katie to anyone looking for a skilled and caring nutritionist to guide them on their health journey!
Response from the owner · a year ago
Kay, thanks for sharing how Katie’s personalized guidance and encouragement made your journey meaningful. We love hearing that the specific goals she set fit seamlessly into your life and kept you motivated. Knowing you found a caring dietitian near me who truly listens is why we do what we do. We’re excited to cheer you on in each new milestone ahead!
Do Not give them your credit card information. They just billed me $137.00 eight months after I ended my sessions. The first time was being double charged for a January session. Once you give them your card they keep the number and will sneak charges in during, and now long after you end the agreement. This is the second time I have had to go through hoops to fight the charges. I also ensured my account was up to date prior to concluding. Also, if you cancel your appt within 24hrs they charge you another $100 BUT when they cancel on you within 24hrs there’s no reparation for the client. I’m speaking from experience with Anna Dillon. It has been 72 hours and still no response from billing.
I’ve been working with Adrienne DePaul for a while now and she is simply amazing. She is working with me to figure out a plan that helps me with several conditions I have and she takes time to help me set goals to improve my wellbeing. She’s thoughtful, knowledgeable, down to earth and so easy to talk to. I have truly enjoyed having her as my dietitian. I am glad I found Health Loft! I’ve recommended it to so many friends and they’ve had positive experiences so far as well!
Response from the owner · a year ago
Trish, your kind words about Adrienne’s goal-setting and attention to your multiple health conditions mean a lot to us. We’re delighted her tailored plan is already lifting your well-being. It’s great that you found a supportive nutritionist near me who makes each step achievable. Let’s keep moving forward together—reach out anytime!
I’ve found this to be a really great resource for helping recover from disordered eating. You can tell the dietitians genuinely care and are looking to help improve quality of life.
Response from the owner · a year ago
Harley, we’re grateful you feel genuinely cared for while working on recovery from disordered eating. Knowing you found a supportive dietitian near me who prioritizes quality of life makes us proud. We’re here for every step ahead!
I was able to work with Katie Gross for only three sessions, but truly learned SO much in that short time. She is super friendly, diligent, and knowledgeable. She helped me set small goals that were easy to implement and attain. She incorporated my blood work, fitness routine, and overall goal to personalize my experience. I would absolutely recommend her to anyone who’s looking to work on their diet or relationship with food.
Response from the owner · a year ago
Deona, thank you for the shining feedback! Hearing that just three sessions with Katie gave you practical, bite-sized goals shows the power of focused support. We’re glad you discovered a Registered Dietitian near me who keeps things friendly and doable. We look forward to more wins whenever you’re ready to reconnect!
Anna D. has been amazing to work with! I switched to a low carb/plant-based diet due to medical issues and I was having issues navigating the new information I had received from my doctor. Anna has helped me figure out how to continue my journey of plant-based eating and ensure I am getting the nutrients my body needs. She genuinely cares about all my concerns and answers all my questions. Her knowledge and expertise are unparalleled!
Response from the owner · a year ago
Susan, we appreciate you sharing how Anna guided you through the switch to a low-carb, plant-based approach after your doctor’s advice. Her recipe tweaks and shopping tips keep meals tasty and simple. It’s wonderful having a dietitian Chicago clients can rely on. We’re here whenever you want fresh menu ideas!
I can't say enough good things about my experience with Katherine Grossman. From the moment we first met, I knew I was in capable hands. Her expertise in food behaviors is evident, but what truly sets her apart is her genuine care and dedication to her clients' well-being.
Katie has taken the time to listen to my concerns and objectives and has personalized each session to address my needs. She has provided invaluable guidance and support every step of the way, empowering me on my journey to take back my life from ED.
Katie goes above and beyond to ensure I feel supported, she is encouraging and provides both practical and emotional support. She clearly subscribes to Anti-diet, Health at Every Size, and Body Positive philosophies.
If you're looking for a knowledgeable, compassionate, and dedicated Registered Dietitian Nutritionist who truly cares about you, I wholeheartedly recommend Katherine Grossman’s services to anyone seeking to transform their relationship with food.
Response from the owner · a year ago
Andrea, your thoughtful review made our day. Katherine’s blend of behavior expertise and heartfelt care is exactly what we aim to offer every client. We’re thrilled our online registered dietitian sessions fit so comfortably into your life and learning. Thanks for trusting us—our team is always here as new goals emerge!
I have LOVED working with Katharine! I really feel like I have learned so much about my nutritional needs. Having PCOS and digestive issues is really hard but since my sessions with Katharine I feel like so have been able to manage it. It’s been really great having someone who listens and takes my needs seriously!
Response from the owner · a year ago
Demie, thank you for sharing how Katharine’s attentive listening and PCOS-focused strategies made a real difference. Feeling heard is half the journey, and it’s great that guidance from a caring dietitian near me already helps you manage symptoms more confidently. We’re excited to keep supporting your progress—reach out anytime!
