Google reviewers rate Heart of Ohio HVAC, Plumbing and Electric 4.7 out of 5 based on 319 reviews, with the owner responding to 59 percent of them. Customers frequently praise technicians for punctuality, clear communication, reasonable pricing, and efficient service across HVAC, plumbing, and electrical repairs. However, some low-star reviews criticize increased costs, perceived declines in work quality, and difficulties reaching management for follow-up support on failed installations.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
Alex, our technician, was great! Thank you Alex!
Thanks for the great feedback, Richard! We're pleased to hear Alex provided excellent service. If you need home services in the future, Heart of Ohio/Haven Services is here to help.
Alex is the best
Thanks for your kind words, Renee. We're pleased to hear that Alex made a positive impact during your experience with Heart of Ohio/Haven Services. Your feedback motivates us to continue providing excellent home services.
Great service! Would recommend!
Thanks for the great review, Karen! We're pleased to hear you had a positive experience with Heart of Ohio - Haven Services. Your recommendation means a lot to us!
Good
Thanks for your review, La Vonn. We're pleased to hear you had a good experience with Heart of Ohio. Your support means a lot to us.
Alex knows his job, and I recommend him to all my friends for how well he does his job.
Thanks for the great review, Rose. We're pleased to hear that Alex excelled in his role. Your recommendation means a lot to us at Heart of Ohio.
On time and reasonable price. Have used them for HVAC n Pluming. HVAC this time for furnace inspection, cleaning and tune up Never an issue.
Thanks for your review, Greg. We're pleased to hear you found our HVAC services timely and reasonably priced. Your furnace inspection and tune-up are important for optimal performance. Looking forward to serving you again!
Always on time and professional work
Thank you, Jim! We really appreciate your feedback. Being on time and providing professional, dependable service is always our goal. Thank you for choosing Heart of Ohio HVAC, Plumbing and Electric!
This is the third time I’ve used Haven. They replaced a failed sump pump, installed a hand held shower, and today came and fixed my furnace. They are extremely responsive, professional, and fair. Brandon was my technician today and I can’t say enough great things about him. Also, while they charge 99 bucks for the call out, that money goes towards repairs. A-plus in my opinion. I will be using them for all of my plumbing, HVAC, and electrical needs moving forward.
Thank you, Scott! Three visits and counting! We’re glad Brandon got your furnace back up and running and made another great impression. It means so much to know you’re choosing Haven for all your home service needs. We’ll be sure to pass your kind words along to Brandon and the team!
This company used to be top notch ... they have been sold multiple times to different hedge funds. Their quality of work has slid, their prices have skyrocketed. Use someone else… they are not the same. Not even close.
Thank you for sharing your feedback. We’re sorry to hear that you feel your recent experiences have not reflected the level of service you’ve known from us in the past. We understand your concerns about both service quality and pricing, and we take that feedback seriously. While our company has grown and joined together with other great local service companies to offer more services, we’re still the same local, family-owned team you know. We appreciate your history with our company and your honest feedback. It’s important to us that the service we provide continues to reflect the standards our longtime customers have come to expect.
Tom and Chase were friendly, courteous, did a fantastic job. They explained everything they were doing and made me feel valued. When I need more work on my house I will not hesitate to call.
We are thrilled to hear Tom and Chase made you feel valued. We look forward to helping with your future home needs!