Medical office · Lakewood, WA · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%57+36.2Reliability 28%44+12.4Replies to reviews 8%75+6.2Momentum penalty54−4.6Experts Score= 50Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.50SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#138 of 140 nutritionistsiPosition by Experts Score among all companies we track in this category. · better than 1%
4.6★★★★★268 Google reviews · 19 photos
86%five-star reviews
4.29★last 12 monthsiAverage stars on reviews from the last 12 months only.
11.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Heart of Wellness in Lakewood, WA, holds a 4.6-star rating from 268 reviews, with the owner responding to 57% of them. Patients frequently praise the naturopathic providers for taking time to listen, explaining diagnoses thoroughly, and offering holistic care that includes in-house labs and nutrition counseling. However, a recurring criticism involves administrative difficulties, specifically regarding billing practices, mandatory membership fees, scheduling errors, and challenges in reaching staff by phone or online.
Google rating: 4.6 out of 5 from 268 reviews (86% five-star).
Reviews on this page: 268 Google reviews (184 with written comments).
Owner responses: the business replied to 57% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and satisfaction; weakest: reliability.
Heart of WellnessNutritionists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Heart of Wellness: 57/100 on this factor. Category median: 95.C
57
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Heart of Wellness: 44/100 on this factor. Category median: 94.C
44
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 87.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Heart of Wellness: 54/100 on this factor. Category median: 100.C
54
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Heart of Wellness: 75/100 on this factor. Category median: 49.B
75
Bar = this company · dark tick = category median.
Star ratings
268 Google reviews we collected
4.6of 5
5 stars23186%
4 stars124%
3 stars41%
2 stars62%
1 star156%
Praise vs complaints
Phrases our text analysis found in 184 written reviews
91%praise
Praise20791%
Complaints219%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude8437%
Would recommend4319%
Quality & results3214%
Communication2913%
Speed & response177%
Price & value136%
Honesty & trust104%
What customers talk about
We read 184 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Diana Duncan, ND, is a kind, patient, and thoughtful provider.”
“They are definitely worth the time and money and I highly recommend them.”
“The entire reason why I went to a naturopath in the first place was to avoid this type of behavior from doctors.”
“She’s thorough and personable, and I truly appreciate the care she gives me, even when I may have a lot to ask or come acrossed as unorganized.”
“They are also nearly impossible to get ahold of over the phone and have a terrible online scheduling system.”
“…always gives me her full attention and takes the time to listen and explain things.…”
“Heart of Wellness is an amazing clinic with very caring and responsive providers who actually listen and take the time to figure out the roots of what…”
“The phlebotomist is great, she’s quick and reasonably painless.”
“Other family members have gotten billed twice for service with no reasonable explanation.”
“Tim is thorough, kind, and genuinely wants to help his patients by finding the root of the issue and NATURALLY correcting the “why” behind it!”
People customers mention
Duncan9 reviews
Shannon9 reviews
Schuster9 reviews
Michelle7 reviews
Tim7 reviews
Kent7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JenniferLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Diana Duncan, ND, is a kind, patient, and thoughtful provider. I often come to our appointments with lots of questions, and sometimes feeling frustrated, but she always gives me her full attention and takes the time to listen and explain things. She’s thorough and personable, and I truly appreciate the care she…
Sara2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Dr. Diana is the best doctor I’ve seen in my almost 40 years of life. She spends the time finding the root cause of a diagnosis. I’ve seen her for my Hosimotos and through my two pregnancies. I wish I could have brought her with me in our move across the country! If you have any hesitation about seeing a…
Sunny8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I have been working with Dr. Attwood for a long time, together with Dave. They have been crucial in supporting my journey and I appreciate their efforts and dedication! Thank you so much!
Rondale6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Heart of Wellness is an amazing clinic with very caring and responsive providers who actually listen and take the time to figure out the roots of what's going on. They helped me so much more than a traditional PCP and they did much more extensive lab work that was actually helpful, unlike other doctors that see you…
Starla7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★
They gave me corporate vibes they didnt listen to me when I told them my struggles and I just felt like a sale and they dropped me because I’m a person and I have a job and didn’t get the reminder they told me I would get. Extremely disappointed.
Diana5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
David helped me through some of the most challenging times in my life following a difficult diagnosis. I cannot thank him and all of the practitioners who provided my care enough. They are truly wonderful people who deliver exceptional, compassionate care.
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Jennifer Dueñas (Jenna)Local Guide · 26 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Diana Duncan, ND, is a kind, patient, and thoughtful provider. I often come to our appointments with lots of questions, and sometimes feeling frustrated, but she always gives me her full attention and takes the time to listen and explain things. She’s thorough and personable, and I truly appreciate the care she gives me, even when I may have a lot to ask or come acrossed as unorganized. I’m very grateful to have her as my provider.
Loren Garms7 reviewsiTotal number of Google reviews Loren has written across all businesses on Google Maps, not just this one.
Dr. Diana is the best doctor I’ve seen in my almost 40 years of life. She spends the time finding the root cause of a diagnosis. I’ve seen her for my Hosimotos and through my two pregnancies. I wish I could have brought her with me in our move across the country! If you have any hesitation about seeing a naturopathic doctor, you should schedule a visit at Heart of Wellness! They’re awesome!
Sunny Days8 reviewsiTotal number of Google reviews Sunny has written across all businesses on Google Maps, not just this one.
I have been working with Dr. Attwood for a long time, together with Dave. They have been crucial in supporting my journey and I appreciate their efforts and dedication! Thank you so much!
Rondale Felix6 reviewsiTotal number of Google reviews Rondale has written across all businesses on Google Maps, not just this one.
Heart of Wellness is an amazing clinic with very caring and responsive providers who actually listen and take the time to figure out the roots of what's going on. They helped me so much more than a traditional PCP and they did much more extensive lab work that was actually helpful, unlike other doctors that see you for five minutes and send you out the door. My appointments at Heart of Wellness were 30 to 45 minutes and very in depth.
They are definitely worth the time and money and I highly recommend them.
Starla7 reviewsiTotal number of Google reviews Starla has written across all businesses on Google Maps, not just this one.
They gave me corporate vibes they didnt listen to me when I told them my struggles and I just felt like a sale and they dropped me because I’m a person and I have a job and didn’t get the reminder they told me I would get. Extremely disappointed.
Diana Wilcox5 reviewsiTotal number of Google reviews Diana has written across all businesses on Google Maps, not just this one.
David helped me through some of the most challenging times in my life following a difficult diagnosis. I cannot thank him and all of the practitioners who provided my care enough. They are truly wonderful people who deliver exceptional, compassionate care.
Miriah BaileyLocal Guide · 22 reviewsiTotal number of Google reviews Miriah has written across all businesses on Google Maps, not just this one.
I’ve been seeing Dr Michelle Deisering for 5 years. She is a relentless seeker of the best healthcare for me as a person. Truly a unicorn in the healthcare field. She has gotten to know me beyond the diagnosis and sees me as a whole person.
Senja Dour13 reviewsiTotal number of Google reviews Senja has written across all businesses on Google Maps, not just this one.
Dr. Spring Stephens has been treating me for well over a year with Procaine injection therapy. My neck and shoulders are shot after decades of working in dentistry, and although I regularly see a chiropractor and massage therapist, these injections have changed my reality from one of “I’m just ruined for life now” to “holy cow, I don’t HAVE to live in pain anymore!” Dr. Spring is the kindest, most gentle and caring practitioner I have EVER had. This therapy is the real deal…take it from a former skeptic!
