Customers frequently praise the salon for its clean, comfortable environment and attentive stylists who listen to specific hair care preferences. Many highlight the quality of massage and pedicure services, noting that practitioners adjust techniques to meet individual needs. While most find appointments easy to schedule with helpful text reminders, a minority report difficulties securing timely slots or experiencing long waits without proper check-in upon arrival.
Google rating: 4.9 out of 5 from 206 reviews (97% five-star).
Reviews on this page: 206 Google reviews (103 with written comments, 2 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: November 4, 2026.
Service: Nail Salon serving La Crosse, Wisconsin.
Data from Google, last updated November 11, 2026.
Star ratings
206 Google reviews we collected
4.9of 5
5 stars19997%
4 stars21%
3 stars31%
2 stars10%
1 star10%
Praise vs complaints
Phrases our text analysis found in 103 written reviews
97%praise
Praise6997%
Complaints23%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results2332%
Staff & attitude1724%
Would recommend1724%
Speed & response68%
Communication34%
Price & value34%
Honesty & trust23%
What customers talk about
We read 103 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She made sure she knew exactly what I wanted out of her and she exceeded my expectations.”
“It was great,fast and friendly,good job,very pleased”
“I would definitely recommend Heavenly Crossroads Salon and Spa!”
“It was a great atmosphere and I was greeted by my stylist, Courtney, right away.”
“She listened to my ideas of a new hairstyle and it turned out wonderfully!”
“the cost was way affordable compared to what I have been paying at another salon.”
“Jessie Lee is amazing and I don’t trust my hair to anyone but her!”
People customers mention
Holmen4 reviews
Beth4 reviews
Susan3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Stephanie always does a phenomenal job on my hair! It’s hard to choose my favorite part of the experience between the scalp massage, the conversation, and leaving feeling refreshed with my new style. I highly recommend her!!
I suppose it would depend on who your stylist is, whether or not you have a good experience. I love mine! I feel that it is a beautiful salon, comfortable, clean, private salon rooms(some stylist have them) plus open chairs. Beverages are offered.
Price: $180–200
Services: Shampoo & conditioning, Blowouts, Haircut, Service not listed
Mee Vue3 reviewsiTotal number of Google reviews Mee has written across all businesses on Google Maps, not just this one.
We arrived 30 minutes early, the staff was busy with other customers, and unable to check us in or bother to greet us, it was no big deal. We had no concerns at this moment, as a sign stated to take a seat and staff will assist shortly. We were never greeted or checked in. Sat there for 30 minutes just waiting. It wasn't until another stylist approached us to informed us that our stylist was out sick and supposedly had made attempts to reach me to reschedule, but obviously was unsuccessful. We were able to get rescheduled with another stylist on a later date, but ultimately decided to cancel it.
I received the appointment confirmation and the appointment reminder, up to the time of our scheduled appointment, but no notification of needing to cancel and reschedule. Had there been some kind of communication, I could of found another stylist to do my daughter's hair for her birthday. I get it, people get sick and schedules need to be adjusted. But if I have to give a 1 day notice otherwise you may charge me $20 for a cancelation or a no show, I would expect that there would be some accountability and a better process in place when the tables are turned.
Eugene AlbertsLocal Guide · 219 reviewsiTotal number of Google reviews Eugene has written across all businesses on Google Maps, not just this one.
Amy cut my hair and I absolutely love it. She listed to my preferences and did exactly what I was looking for. I will definitely be going back to Amy for my haircuts!
Sarah HansonLocal Guide · 12 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
