Party equipment rental service · Mount Vernon, NY · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%59+37.5Reliability 28%36+10.2Replies to reviews 8%74+6.1Experts Score= 54Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.54SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#21 of 24 bounce house rentalsiPosition by Experts Score among all companies we track in this category. · better than 13%
4.6★★★★★103 Google reviews · 24 photos
89%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
15%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Heavenly Event Rental LLC 4.6 out of 5 based on 103 reviews, with the owner responding to 89% of feedback. Customers frequently praise the company for punctual delivery and pickup, flexible communication, and affordable pricing for items like tables, chairs, and decorations. However, some low-star reviews cite issues with late pickups, damaged equipment, and unresolved refund requests.
Google rating: 4.6 out of 5 from 103 reviews (89% five-star).
Reviews on this page: 103 Google reviews (83 with written comments, 10 with photos).
Owner responses: the business replied to 89% of reviews.
Most recent review: April 12, 2026.
Service: Bounce House serving Mount Vernon, New York.
Data from Google, last updated November 3, 2026.
Score profile vs other bounce house rentals
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Heavenly Event Rental LLCBounce House Rentals median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Heavenly Event Rental LLC: 59/100 on this factor. Category median: 86.C
59
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Heavenly Event Rental LLC: 36/100 on this factor. Category median: 83.D
36
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Heavenly Event Rental LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Heavenly Event Rental LLC: 74/100 on this factor. Category median: 52.B
74
Bar = this company · dark tick = category median.
Star ratings
103 Google reviews we collected
4.6of 5
5 stars9289%
4 stars11%
3 stars11%
2 stars00%
1 star99%
Praise vs complaints
Phrases our text analysis found in 83 written reviews
96%praise
Praise11696%
Complaints54%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3025%
Would recommend2722%
Speed & response2521%
Quality & results1613%
Price & value1210%
Honesty & trust65%
Communication54%
What customers talk about
We read 83 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The owner, was attentive and accommodating to our needs.”
“I would 100% recommend Heavenly Event Rentals to anyone looking to have an amazing event :)”
“The rental process was stress free and delivery and pick-up were timely.”
“The team did an excellent job executing my vision while remaining within my budget.”
“They can make your event fabulous with very affordable price.”
“they are reliable, flexible and have a great variety of rental equipment.”
“The seller has great communication/ customer service.”
People customers mention
Shauna7 reviews
Rentals6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
GGilles2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
This company offers well varied and classy options. The owner, was attentive and accommodating to our needs. Although we made a last minute arrangements, she was able to meet our needs came through for us. She delivered and picked up on time. She went the extra mile to fulfill a special request we did not have on…
JJennaLocal Guide · 114 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★
My experience was terrible from start to finish. We gave them an $8000 plus package for a party for a few different aspects and the entire things went bad. We were embarrassed. One particular employee was very rude and our rentals showed up hours late and they could not produce what we wanted.
Still waiting to be…
MMonique3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
The team did an excellent job executing my vision while remaining within my budget. They even managed to add accessories to give it a razzle dazzle. The decor was done quickly and clean. All of my guest were in awe of the decorations!
JJennLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Shawn Marie and her team did such an amazing job! They made my bridal shower come to life! She was able to make my vision come through. The pictures and videos speak for themselves! Anything I asked they were able to provide. The team is hardworking and so nice. An amazing job and I’ll be using them for my wedding :)
MMoniqueLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
I happened upon Heavenly Event Rental after we realized that the guest list had grown. I was excited to find a black woman owned business that could meet our needs. Our last minute call for chairs, tables and chafing dishes was welcomed. The rental process was stress free and delivery and pick-up were timely. The…
CColisha8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
The pedestals were perfect for the color palette. Delivery and pick up was timely and easy.
This company offers well varied and classy options. The owner, was attentive and accommodating to our needs. Although we made a last minute arrangements, she was able to meet our needs came through for us. She delivered and picked up on time. She went the extra mile to fulfill a special request we did not have on the original list. I highly recommend their service.
J
Jenna LewisLocal Guide · 114 reviewsiTotal number of Google reviews Jenna has written across all businesses on Google Maps, not just this one.
My experience was terrible from start to finish. We gave them an $8000 plus package for a party for a few different aspects and the entire things went bad. We were embarrassed. One particular employee was very rude and our rentals showed up hours late and they could not produce what we wanted.
Still waiting to be refunded or get a response.
They are a full no from me to use or be recommended.
Sometime it’s better to go with big companies than give a small business a chance.
M
Monique Richards3 reviewsiTotal number of Google reviews Monique has written across all businesses on Google Maps, not just this one.
The team did an excellent job executing my vision while remaining within my budget. They even managed to add accessories to give it a razzle dazzle. The decor was done quickly and clean. All of my guest were in awe of the decorations!
J
Jenn MalhotraLocal Guide · 10 reviewsiTotal number of Google reviews Jenn has written across all businesses on Google Maps, not just this one.
Shawn Marie and her team did such an amazing job! They made my bridal shower come to life! She was able to make my vision come through. The pictures and videos speak for themselves! Anything I asked they were able to provide. The team is hardworking and so nice. An amazing job and I’ll be using them for my wedding :)
M
MoniqueLocal Guide · 19 reviewsiTotal number of Google reviews Monique has written across all businesses on Google Maps, not just this one.
I happened upon Heavenly Event Rental after we realized that the guest list had grown. I was excited to find a black woman owned business that could meet our needs. Our last minute call for chairs, tables and chafing dishes was welcomed. The rental process was stress free and delivery and pick-up were timely. The one issue we encountered was resolved expeditiously and graciously. I look forward to working with Heavenly Event Rental in rhe near future and suggesting them to others.
C
Colisha Riley8 reviewsiTotal number of Google reviews Colisha has written across all businesses on Google Maps, not just this one.
Heavenly Event Rental was a pleasure to work with! Came back immediately with a quote, flexible on delivery and pickup and the delivery men were super fast and a pleasure! Highly recommend this company! Thank you all!
O
OM Occasions1 reviewiTotal number of Google reviews OM has written across all businesses on Google Maps, not just this one.
Heavenly Event Rental Company is a great Event Rental Company. My experience with them has been nothing short of amazing. they are reliable, flexible and have a great variety of rental equipment. if your in the Tri-state do not hesitate to reach out to them. They never disappoint and always professional!
A
Annastasia Witter (Anna)14 reviewsiTotal number of Google reviews Annastasia has written across all businesses on Google Maps, not just this one.
I used Heavenly Event Rentals for a graduation party and I was so happy with my experience. The chairs and tables I rented were received on time and were exactly what I needed. The company was reliable and professional and I would use them again in the future.
