Analyzing 5,377,1955.4MGoogle Reviews For 14,40614.4K Experts
Heavenly Nail Spa
4.8★★★★★ · 1,184 Google reviews · 24 photos
Nail salon · Mountain View, CA
Heavenly Nail Spa at a glance
Google reviewers for Heavenly Nail Spa highlight successful nail art execution, attentive service, and the ability to accommodate groups, with many praising specific technicians for their patience and detail. Recurring themes include effective communication regarding design requests and generally positive interactions during manicures and pedicures. However, low-star reviews indicate a pattern of inconsistent quality control, citing issues such as natural nail damage from aggressive drilling, hygiene lapses, and scheduling or appointment confirmation errors that left some customers waiting without service.
Google rating: 4.8 out of 5 from 1,184 reviews (93% five-star).
Reviews on this page: 1,184 Google reviews (1,098 with written comments, 426 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: October 24, 2026.
Service: Nail Salon serving Mountain View, California.
Data from Google, last updated October 28, 2026.
Photos
Customer reviews
4.8
★★★★★
1,184 reviews on Google
5★1,100
4★18
3★10
2★14
1★42
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 1,098 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I had a really amazing experience at heavenly nails.”
“I overall had a horrible experience when I just wanted to treat myself to a nice nail day and was shown nothing but rude customer service and uncleanliness.”
“She is so kind and did an incredible job with my nails.”
“The women were unnecessarily rough when I pointed out the mistakes and rude after I asked them to fix or change something during my appointment.”
“Would recommend and continue to visit them for my nails.”
“The nail design was beautiful and artful, but unfortunately I would not recommend getting a builder gel manicure due to carelessness with the prep stage.”
“Fast able to do gel manicure and pedicure simultaneously.”
“I got the Mani and Pedi Coconut Deluxe services which was reasonably priced.”
“When I picked her up, she told me she was charged $130, which she felt was highly overpriced.”
“💕 I came to visit for the weekend, and honestly, I wish I lived closer just so I could have her do my nails all the time!”
“Clearly, they don’t know their customers and are a scam.”
“She listened to all my requests and did exactly as I wanted.”
“I’ve been quoted one price beforehand, only to be charged something entirely different in person, with no clear explanation.”
People customers mention
Daisy63 reviews
Tammy36 reviews
Mimi30 reviews
Alto22 reviews
Athena19 reviews
Helen17 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
pegy tchinda2 reviewsiTotal number of Google reviews pegy has written across all businesses on Google Maps, not just this one.
Daisy did an amazing job with my nail art. She listened to all my requests and did exactly as I wanted. She also surpassed herself with my toe nail ombre design as i have very short nails but she was still able to do it. I highly recommend her.
Services: Nail art, Nail extensions, Nail painting, Nail designs, Pedicure, Gel manicures
Busyness: A little busy
Service duration: 1–2 hr
Atmosphere: Relaxing, Modern, Cozy
Response from the owner · 2 days ago
Hi pegy tchinda, Daisy really worked her magic on your nails! ❤️ We're so glad she listened to your ideas and brought them to life just the way you wanted. And creating a beautiful ombre design on shorter toenails takes some serious skill! She'll be thrilled to know how much you love the results. Thanks for giving Daisy such a wonderful recommendation. We hope to see you again with more fun nail ideas! 🥰💅
Amy BaggottLocal Guide · 206 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
I have showed them my inspiration picture and they recreated it perfectly. They gave me a pedicure at the same time and it was wonderful. Went with three other people and they accommodated all of us at the same time. Would recommend and continue to visit them for my nails.
Services: Nail art, Nail extensions, Nail painting, Men's manicures
Busyness: A little busy
Service duration: 1–2 hr
Atmosphere: Relaxing
Response from the owner · a month ago
Hi Amy Baggott, 😊
Thank you so much for your wonderful review! We’re so happy to hear that you and your group had such a great experience with us. 💅✨
We’re glad Tammy was able to recreate your inspiration picture perfectly and that you enjoyed your pedicure as well. It’s always our goal to make sure every guest feels comfortable and taken care of, especially when visiting with friends or family.
Thank you for recommending us, Amy. We truly appreciate your support and can’t wait to welcome you back for another relaxing visit! 🤍
Jennifer Rand6 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
I just had an acrylic French manicure. I am from out of town, but took a chance on Heavenly Nail Spa. Daisy did my nails. It’s the most beautiful French manicure I’ve ever had.
Services: Nail extensions
Busyness: Not busy
Service duration: 1–2 hr
Atmosphere: Relaxing
Response from the owner · 2 days ago
Hi Jennifer Rand, what a wonderful compliment! ❤️ We're so glad you took a chance on Heavenly Nail Spa while visiting from out of town. Daisy will be so happy to hear that she gave you the most beautiful French manicure you've ever had! She takes great pride in her work, and we're lucky to have her on our team. We hope you enjoy showing off those gorgeous nails, and we'd love to welcome you back whenever you're in town again! 🥰💅
J6 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Got a manicure with builder gel done in August by Lili. Unfortunately, it left my natural nails damaged. My nails were over-filed during prep, causing "rings of fire" on all of my nails near the cuticle area that will take months to grow out. The apex was also built with poor technique, it was not centred and did not have a good shape.
The nail design was beautiful and artful, but unfortunately I would not recommend getting a builder gel manicure due to carelessness with the prep stage.
Yamuna ReddyLocal Guide · 19 reviewsiTotal number of Google reviews Yamuna has written across all businesses on Google Maps, not just this one.
I had a really amazing experience at heavenly nails. Lily promised me she could do any design and she delivered. My kid said they would give 6 stars! I can't wait to go back. I will say the parking can be difficult so arrive early just in case.
Services: Nail art, Nail extensions, Nail designs
Response from the owner · 6 days ago
This gave us something happy to talk about today! There's a lot of teamwork behind keeping the salon running smoothly, and everyone contributes in their own way. We'll make sure the crew knows they've earned another happy customer.
Teresa Lacey2 reviewsiTotal number of Google reviews Teresa has written across all businesses on Google Maps, not just this one.
Loved it! Finally found my nail salon!
Update, I went back and unfortunately it wasn't the same. I showed a picture and it looks nothing like it, not even close. I'm so disappointed. I hate spending that much money and not be happy with the final product. To be fair, I didn't get my prior tech, she was busy but thought they'd all he skilled. I don't think I'll be back.
Services: Gel manicures
Seasonal theme: Summer
Service duration: 1–2 hr
Atmosphere: Relaxing
Maintenance: Well-kept
Response from the owner · a month ago
Hi Teresa Lacey, thank you so much for your amazing review! We’re thrilled to hear that you finally found your nail salon with us. We truly appreciate your kind words about Helen and Lilly and the beautiful manicure and pedicure experience they provided.
We’re so happy that your custom nail design came out perfect and exceeded your expectations. Thank you for sharing your experience, and we look forward to welcoming you back for another relaxing and beautiful visit soon! 💅✨
Erynn Lappe2 reviewsiTotal number of Google reviews Erynn has written across all businesses on Google Maps, not just this one.
I got the best acrylic set and manicure from Daisy today! She is so kind and did an incredible job with my nails. Every detail was perfect, I am so happy!
Services: Nail art, Nail extensions
Busyness: Not busy
Service duration: 1–2 hr
Atmosphere: Relaxing, Cozy
Response from the owner · a week ago
Thank you for your sweet review! We truly appreciate you spending time with us and hope to see you again very soon.
ZAINAB SHABBIR GILITWALA3 reviewsiTotal number of Google reviews ZAINAB has written across all businesses on Google Maps, not just this one.
