Analyzing 6,666,4966.7M ReviewsFor 18,67318.7K Experts

Experts Reviews · Company report
Heights Plumbing, Heating & Cooling logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%78+18.9Value 14%95+13.4Replies to reviews 7%51+3.6Craft & service penalty90−1Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Heights Plumbing, Heating & Cooling

Fair Lawn, NJ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #101Position by Experts Score among all companies we track in this category. of 113 HVAC contractors · 4.9★ from 196 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Heights Plumbing, Heating & Cooling is better than 88% of HVAC contractors.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Heights Plumbing, Heating & Cooling is better than 78% of HVAC contractors.B
78
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Heights Plumbing, Heating & Cooling is better than 90% of HVAC contractors.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Heights Plumbing, Heating & Cooling is better than 95% of HVAC contractors.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Heights Plumbing, Heating & Cooling is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Heights Plumbing, Heating & Cooling is better than 51% of HVAC contractors.C
51

Reviews for your job

Customers hired Heights Plumbing, Heating & Cooling for 8 kinds of job.

Heights Plumbing, Heating & Cooling for plumbing leak repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$300–400
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing leak repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 14
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Plumbing leak repair”

Romana11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

What can I say?? Everest was very knowledgeable, professional, very personal, EXTREMELY FAIR on pricing!! We did rest 3 quotes all together and Heights Plumbing, Heating & Cooling was by far the most competitive!! We highly recommend and will definitely be using this company in the future!!

Paid $200–400Great pricePlumbing leak repair
Brandon10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Everest delivered a skilled and professional solution to replace a faulty valve installed in a difficult-to-reach spot in my home. He made a proposal, went to get the necessary parts, installed the new valve in a location I can reach easily, and ran the water line from there to my new refrigerator all in the course…

Paid $400–600Reasonable pricePlumbing leak repair
Aferdita2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

I called Heights Plumbing, Heating & Cooling for a water leak, and I couldn't be happier with the service. They repaired the pipes in no time! The team was incredibly professional, worked fast, and left everything spotless when they were done. Best of all, they didn't break the bank—their pricing was very fair. Highly recommend them for any plumbing needs!

Plumbing leak repair+ Punctuality+ Professionalism+ Value
Erion5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great service and very knowledgeable. They did all plumbing and AC service for my family. Highly recommend!

Great priceA/C system maintenanceA/C system repairPlumbing leak repair
Edmond2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Fully recommend these guys, very professional in all they do.

Paid $1,000+Reasonable priceShower installationToilet installationPlumbing leak repair
Edlira5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’m very happy with the services, very professional, good quality, on time , responsive.

Plumbing leak detectionHeating system installationWater heater installation+ Responsiveness+ Punctuality+ Quality
C.Local Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Our family has been fortunate enough to receive a referral to repair a leak in our living area. Ermi and his associate evaluated the problem, were so considerate of our home, covered the wood flooring carefully, performed the repairs In a timely fashion, cleaned up carefully, were professional, reasonably priced,…

Plumbing leak detectionPlumbing leak repair+ Responsiveness+ Professionalism
Soyun3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

So pleased with the excellent service of Heights Plumbing Services. Eddie was a very professional and knowledgeable technician. We had a leak from kitchen ceiling. He came in on time, detected the issue and suggested a solution. He and his team did an outstanding work fixing the issue less than two hours, very clean…

Plumbing leak repair
KarenLocal Guide · 74 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They were on time and professional! I highly recommend Maria C.

Plumbing leak repair+ Responsiveness+ Punctuality+ Quality
TonyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very pleased with the Heights Plumbing. We had a major renovation project and they were great. Always available, communicated well and amazing quality of work. They are highly recommended.

A/C system maintenanceDuctless heating & A/C servicesHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Steve1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent service. Edison did all the plumbing in our bathroom and kitchen renovation. He was easy to work with and did quality work. I recommend Heights for all your plumbing needs. 5 Stars.

Faucet installationGarbage disposal installationShower installation+ Responsiveness+ Punctuality+ Quality
Sherita4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

Paid $300–400Great pricePlumbing leak repair
Raul1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Rating only, no written review.

Paid $300–400Reasonable pricePlumbing leak repair

Price

$648+97% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 43%Overpriced 7%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing leak repair13—
Water heater installation11$1.2k–$2.8k
A/C system repair7$216–$807
Shower installation7—
Heating system repair7$161–$1.2k
HVAC system maintenance6$37–$295
A/C system maintenance6$39–$393
Toilet installation6—

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