Google reviewers rate Heller Piano Moving and Storage five stars based on 163 reviews, noting the owner replies to 99% of feedback. Customers frequently cite punctuality, professional communication, and reasonable pricing as key strengths. The team is described as careful and efficient when handling instruments, with many mentioning quick scheduling and responsive online quoting. Recurring themes include friendly staff, proper equipment use, and safe transport for various piano types. No common criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 163 reviews (100% five-star).
Reviews on this page: 163 Google reviews (139 with written comments, 9 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 24, 2026.
Service: Piano Tuner serving Mesa, Arizona.
Data from Google, last updated November 3, 2026.
Star ratings
163 Google reviews we collected
5.0of 5
5 stars163100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 139 written reviews
99%praise
Praise30099%
Complaints21%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude8127%
Speed & response7124%
Would recommend5819%
Quality & results3311%
Communication238%
Price & value207%
Honesty & trust165%
What customers talk about
We read 139 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Prompt and professional service at a very reasonable price.”
“Steve was very responsive and made the appointment very quickly and conveniently.”
“Great value, Extremely professional, Good morals and ethics all around highly recommended company”
“The two gentlemen that moved my mom’s baby grand piano did such a fantastic job!”
“Their communication was amazing, with seamless teamwork.”
“The cost was fair and I would use there services again!”
“I highly recommend Heller Piano Moving and Storage for anyone needing reliable, careful piano moving services!”
People customers mention
Austin9 reviews
Brothers8 reviews
Steve6 reviews
Zack6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Great experience with Heller Moving. They were extremely responsive and communicative! The movers paid close attention to the piano and were quite smart about how they moved and positioned it.
Price assessment: Great price
Price: $1–500
Services: Local moving, In-state moving
D
Donald Gala1 reviewiTotal number of Google reviews Donald has written across all businesses on Google Maps, not just this one.
Prompt and professional service at a very reasonable price. Highly recommend.
Price assessment: Great price
Price: $1–500
Services: Local moving
Response from the owner · 2 weeks ago
Thank you for the great review! We appreciate you choosing Heller Piano Moving & Storage. Our goal is to provide reliable, professional piano moving services at a fair price, and we're glad you had a great experience with our team.
Thanks again for the recommendation! We'd be happy to help anytime you need us. 🎹
J
Jim Lee4 reviewsiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Thank you for the great review! We're glad our team was able to get your piano moved quickly and safely. We appreciate you choosing Heller Piano Moving & Storage and would be happy to help again anytime. Enjoy your piano! 🎹
M
Maka Maunakea5 reviewsiTotal number of Google reviews Maka has written across all businesses on Google Maps, not just this one.
Austin is an awesome person to work with, no job too large! He will get it done on time with expertise!
Response from the owner · 2 weeks ago
Thank you so much for the kind words! We appreciate your confidence in our team and the work we do. Every move comes with its own challenges, and we take pride in finding the right solution and getting the job done safely and efficiently. Thanks again for your support and recommendation! 🎹
N
Noah Nelson1 reviewiTotal number of Google reviews Noah has written across all businesses on Google Maps, not just this one.
Great value, Extremely professional, Good morals and ethics all around highly recommended company
Response from the owner · 2 weeks ago
Thank you so much for the kind words and recommendation! We work hard to provide quality piano moving services at a fair price while treating our customers with honesty, respect, and integrity. We're grateful for your trust in our team and appreciate the opportunity to serve you. Thanks again for your support! 🎹
S
sarah kemp4 reviewsiTotal number of Google reviews sarah has written across all businesses on Google Maps, not just this one.
Amazing service. I applied online, they called me a couple hours later. I was able to schedule for the following week. They showed up on time. We’re very friendly and I could tell they loved their job. My piano was moved with care. I would give them 10 stars if there was an option.
Price assessment: Great price
Price: $1–500
Services: Local moving
Response from the owner · 2 weeks ago
Thank you so much for the amazing review! We love hearing that you had such a great experience from the first phone call all the way through the move. Our guys genuinely enjoy what they do, and we're glad that showed!
We work hard to make scheduling easy, show up when we say we will, and take great care of every piano we move. We appreciate the 10-star compliment and are grateful you chose Heller Piano Moving & Storage! 🎹
S
Sterling BeeaffLocal Guide · 24 reviewsiTotal number of Google reviews Sterling has written across all businesses on Google Maps, not just this one.
From my first contact with Steve at Heller Piano Moving & Storage through the instrument leaving my home for the last time my experience with the company was just amazing. Steve was very responsive and made the appointment very quickly and conveniently. When Steve and Billy showed up (15 minutes early!) they were friendly, efficient and courteous. I can't say enough good things about Heller Piano moving.
Price assessment: Great price
Price: $1–500
Services: Service not listed
Response from the owner · 2 weeks ago
Thank you so much for the wonderful review! We're glad Steve was able to make the scheduling process easy and convenient for you.
Steve and Billy work hard to provide a professional, friendly experience while treating every piano with the care it deserves. We're grateful you chose Heller Piano Moving & Storage to help with this move, and we wish you all the best!
Thank you again for trusting our team! 🎹
M
Madison Pierce2 reviewsiTotal number of Google reviews Madison has written across all businesses on Google Maps, not just this one.
Heller Piano dropped off a piano at my house. Their delivery and set up was so great! They worked so well and I am absolutely in love with my new piano!! They did so good! And I will definitely use them in the future if I ever need to move my new piano!
Price assessment: Great price
Price: $500–1,000
Services: Local moving
Response from the owner · 2 weeks ago
Thank you so much for the wonderful review! We're excited that you're loving your new piano! Getting a piano delivered and set up in its new home is always a fun part of what we do, especially knowing all the music and memories that will come from it.
We appreciate you trusting our team with the delivery and would be happy to help anytime you need us again. Enjoy your new piano! 🎹
J
Julie Burdick7 reviewsiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
They seamlessly completed a local piano move for me. They were on time, polite, and were very careful. I would highly recommend.
Response from the owner · 4 months ago
Thank you so much for the kind review! We’re grateful you trusted us with your piano move.
The team was glad to help and we’re happy everything went smoothly from start to finish. Being on time, polite, and careful is exactly what we aim for on every move.
We really appreciate the recommendation and would be happy to help anytime you need us again. 🎹
M
Marlene Shadle8 reviewsiTotal number of Google reviews Marlene has written across all businesses on Google Maps, not just this one.
Thank you for the review! We appreciate you trusting us with your piano.
Our team works hard to be kind, careful, and capable on every job. We’re glad we were able to help and get the piano moved safely.
Enjoy your piano! 🎹