Customers report that Hello House Cleaning handles deep cleans, move-outs, and regular maintenance with thoroughness, punctuality, and flexible scheduling. Positive feedback highlights responsive communication, professional staff behavior, and reasonable pricing, with the owner replying to all reviews. However, a few negative excerpts describe delayed arrival times without prior notice and a perceived decline in cleaning quality consistency for repeat customers.
Google rating: 4.9 out of 5 from 99 reviews (96% five-star).
Reviews on this page: 99 Google reviews (90 with written comments, 2 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 26, 2026.
Service: House Cleaning Service serving San Jose, California.
Data from Google, last updated November 13, 2026.
Star ratings
99 Google reviews we collected
4.9of 5
5 stars9596%
4 stars22%
3 stars11%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 90 written reviews
100%praise
Praise222100%
Complaints10%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results5625%
Would recommend4822%
Speed & response4721%
Staff & attitude3616%
Communication157%
Honesty & trust125%
Price & value94%
What customers talk about
We read 90 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Hello House Cleaning did an amazing job cleaning my mom’s rental house from top to bottom after the contractors were there.”
“I will defiantly keep Hello House in mind if I need cleaning services again and I will recommend you to others if the chance arrises.”
“…artment and contacted them incredibly last minute and they responded quickly, were very understanding of my situation and fortunately were able to squ…”
“They are super professional and wonderful to work with.”
“They did a deep clean and were very thorough and communication was great.”
“They are consistently thorough and reliable and they are a pleasure to have.”
“Always leaves the place clean and reasonable price.”
People customers mention
Cristiany10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Hello House Cleaning did an amazing job cleaning my mom’s rental house from top to bottom after the contractors were there. I can final do a punch list for the contractors and see what else needs to be addressed to get the rental agents out. The crew gathered up all the stray items left behind and placed them neatly in bags. I came and checked on the progress during the day and they were very open when I pointed out things that needed more attention. The house smelled fabulous at the end. I will defiantly keep Hello House in mind if I need cleaning services again and I will recommend you to others if the chance arrises. Thumbs up!
Price assessment: Reasonable price
Services: Moving-related cleaning, Deep clean
Response from the owner · 2 weeks ago
Hi kitty, we are so glad our post construction cleaning helped get your mom’s rental house ready for the punch list. It means a lot that you noticed the crew’s care, flexibility, and attention to detail. We are grateful for your recommendation and would be happy to help again.
S R3 reviewsiTotal number of Google reviews S has written across all businesses on Google Maps, not just this one.
Hello house cleaning is exceptional. I would highly recommend them for anything you need. I needed help cleaning for 1b1b apartment and contacted them incredibly last minute and they responded quickly, were very understanding of my situation and fortunately were able to squeeze me in, same day. The two lovely ladies that came were extremely thorough and did an amazing job. I don't think this place has ever been so clean
Price assessment: Great price
Services: Moving-related cleaning
Response from the owner · 3 weeks ago
Hi S R, we’re so glad we could help with your same day cleaning for your 1 bed 1 bath apartment. It means a lot to hear our team was responsive, understanding, and thorough. We’ll share your kind words with the two ladies who made your home feel its cleanest.
Zixuan Li4 reviewsiTotal number of Google reviews Zixuan has written across all businesses on Google Maps, not just this one.
We had an amazing experience working with Cristiany and her team! Her team came on time and went straight to work non stop. After cleaning I feel so refreshed. The only thing they missed is the fan from the range hood which needs to be dissembled. I will definitely use them again and highly recommend their services!
Response from the owner · a month ago
Hi Zixuan, we are so glad your deep cleaning left you feeling refreshed. Cristiany and the team will love hearing this. Thank you for noting the range hood fan too. That kind of detail helps us improve. We would love to help with your next house cleaning.
Abdallah MalhasLocal Guide · 15 reviewsiTotal number of Google reviews Abdallah has written across all businesses on Google Maps, not just this one.
Great service, friendly and professional team. Very responsive and great at following up
Services: Standard cleaning, Deep clean
Response from the owner · 7 months ago
Hi Abdallah, thank you so much for taking the time to share your positive experience with Hello House Cleaning! We’re thrilled to hear that our team was able to provide you with professional and friendly service. We take pride in our responsiveness and follow-up, ensuring that every aspect of our cleaning services meets your expectations. Should you need any assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Jennifer West9 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
I reached out to this company and they were pleasant and prompt in replying to my message. Once we scheduled a date, I asked them what time they would come. It took them 2 days to reply to tell me the time, which included me having to send a follow up text. I was, finally, told 7:30-8:00am. They didn't arrive until 8:30 am, and they never bothered to give me a heads-up that they were running late. In fact, I had to reach out to them to figure out what was going on. Once they finally arrived, they made zero apologies for running late. They started on the 3rd floor and they made it clear they were not happy with the status of my husband's room and office. My husband made it very clear that he didn't care too much, just do your best. I got a text message from the boss saying they are a housecleaning service, not organizers and that we should have organized first before getting cleaners. I know this, and I reassured them it would be ok with whatever they could do. They then moved on to my son's toy room. They complained about Legos on the floor. It's a kid's room, of course there will be Legos. Again, I reassured then to just do their best. That room was not a high priority for me. They came to do a deep clean which I understood to mean, among other things, ceiling fans and dusting. I did a random spot check of 2 picture frames in a 100% clear hallway which were full of dust. They did not do the ceiling fan in the guest bedroom downstairs (nor others). When I wrote to the boss after the service was over with my findings, she says the house is very cluttered and that is why they didn't do the ceiling fans or dust the pictures. The entire house is not a disaster, just a couple bad areas. I felt put down and disrespected. I was embarrassed. They did an AMAZING job on the house overall. They couldn't get through the shower doors which was a bit of a bummer, but they did their best. If you keep a tidy house and a flexible schedule, this company could be a great match for you. This company has nearly a 5 Star rating, but I surely didn't get 5 star service. I rate their cleaning as 4.5/5, but their negative attitude and disrespect completely lost me as a customer. 3 stars for Hello house cleaning.
Response from the owner · Edited 11 months ago
Hello Jennifer,
Thank you so much for taking the time to share your experience with Hello House Cleaning. We're thrilled to hear that our services met your expectations, and we appreciate your kind words. Our team takes great pride in ensuring that every home we clean is treated with the utmost care and professionalism, whether it's a regular house cleaning, move-in or move-out service, or even post-construction cleanup. Knowing that our efforts have made a positive impact on your home life inspires us to continue providing the highest quality service. If you ever need any other services or have specific requests, please don't hesitate to reach out. We're always here to help with a friendly touch!
Warm regards,
The Hello House Cleaning Team
Victoria BLocal Guide · 38 reviewsiTotal number of Google reviews Victoria has written across all businesses on Google Maps, not just this one.
Leaving a more recent review since the current crew does not seem to match the experiences I’ve seen from the other reviews. The first two cleanings were excellent, and then there was a huge downturn in quality for the ones after that (not just one, but all of the cleanings after). Attaching a picture of how they left my kitchen items including wine glasses in a pile in the sink after they cleaned them. Left a dirty rag in my bathroom. Didn’t wipe down all surfaces like coffee tables and mirrors. They also broke my husband’s kitchen scale by fully submersing it in water.
Would recommend them for a one/two time cleaning but not for recurring cleanings, especially given it is pricier than other services. To help everyone out, I was charged $185 for biweekly cleanings for a 1 bedroom 1.5 bathroom townhome (about 1,000 sq ft) in San Mateo.
Price assessment: Overpriced
Price: $150–200
Response from the owner · Edited a week ago
Hi Victoria, thank you for your feedback. After reviewing your cleanings with our team, we need to clarify that the events did not happen as described in this review. Our crew completed the agreed recurring cleaning service as scheduled and as agreed with you. During your service, you requested additional tasks that are not part of our cleaning service and were not included in our agreement, and we were unable to perform work outside that agreed scope. Regarding the kitchen scale, our team did not handle, wash, or submerge it in water, and it was not broken by us. No item in your kitchen was treated in the manner described. We stand by the work we performed and by our team's record, which is reflected in the many positive experiences from our recurring clients. We respect every customer's right to share their opinion, but it is important that future customers have an accurate account of what actually happened. If you would like to discuss your account directly, you are welcome to contact us. Sincerely, The Hello House Cleaning Team
Shafinaz Yasin7 reviewsiTotal number of Google reviews Shafinaz has written across all businesses on Google Maps, not just this one.
Great service. Will definitely recommend. House is SUPER CLEAN.
Response from the owner · Edited 11 months ago
Hello Shafinaz Yasin, we're thrilled to hear that you're happy with our service and found your house SUPER CLEAN! Thank you for recommending us. Our team at Hello House Cleaning takes great pride in delivering meticulous and professional cleaning services for all occasions, whether it's a move-in, move-out, or even same-day cleaning. We look forward to serving you again in the future!
Marc RideyLocal Guide · 215 reviewsiTotal number of Google reviews Marc has written across all businesses on Google Maps, not just this one.
End of lease 2br apartment cleaning. Easy booking, arrived as scheduled, great work, no issues. I recommend this service.
Response from the owner · Edited 11 months ago
Hello Marc Ridey,
Thank you so much for taking the time to leave a wonderful review! We are thrilled to hear that our team made your end-of-lease cleaning experience smooth and worry-free. Hearing that you found the booking easy and that our cleaners arrived on time and did a great job brings us immense satisfaction. We strive to provide the highest quality service across all our offerings, and your recommendation means the world to us. If you ever need any of our services again, whether for deep cleaning, Airbnb cleaning, or anything else, we’re just a call away!
Warm regards,
The Hello House Cleaning Team
quanli dong2 reviewsiTotal number of Google reviews quanli has written across all businesses on Google Maps, not just this one.
Very professional and nice ladies ! They cleaned the house very well.
Response from the owner · Edited 11 months ago
Hello Quanli Dong! Thank you so much for your kind words. We're thrilled to hear that you were satisfied with our house cleaning services. Our team always strives to provide professional and thorough cleaning, and we're glad that came through during your experience with us. If you need any more assistance or have specific cleaning needs, like move-out or deep cleaning, feel free to reach out. We look forward to serving you again soon!
Rachel Erb3 reviewsiTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
I had a great experience with Cristiany and her team. They did a deep clean and were very thorough and communication was great. Highly recommend!
Response from the owner · Edited 11 months ago
Hi Rachel, we're thrilled to hear that you had a great experience with Cristiany and our team at Hello House Cleaning! It's wonderful to know that our deep cleaning service met your expectations and that our communication was effective. Your recommendation means the world to us, and we're grateful for your support. If you ever need more cleaning services or have any special requests, don't hesitate to reach out. Thank you for choosing us!
