Google reviewers rate the salon 4.8 out of 5 based on 158 reviews, with the owner responding to 87 percent. Many clients praise the staff for being knowledgeable, efficient, and comforting during Brazilian waxing and sugaring services. However, several low-star reviews cite significant issues with appointment management, including ignored reservations, scheduling errors, and a lack of communication when clients arrived.
Data from Google, last updated October 26, 2026.
Reviews from Google, shown as published (original wording, unedited).
I've been getting sugared for over 5 years and Lea is the most efficient and detailed waxer I've had! She's also incredibly friendly and made the appointment super comfortable Definitely coming back!
My technician (I believe her name is Lea?) was quick, professional and thorough.
Great experience! Extremely professional!
Lea was the best Don’t hurt at all
Thank you! It's clients like you that inspire us and drive our passion for stellar service! Hope to see you again soon
Amazing experience Leah made me feel soo comfortable and her costumer service was amazing
We're so glad you chose Hello Sugar! It's our passion to help you feel confident and cared for. Thanks for trusting us!
Lea is awesome! Always super chill and very knowledgeable, definetly would recommend 👍
So happy to get this feedback, grapeape. Thanks for choosing Hello Sugar!
Lea is awesome!
You’ve made our day, zoe. Thank you!
I had to reschedule my appointment 2 times because they ignored my reservation. I'm so disappointed I'm in Utah trying something different and this is disappointed. I really feel because I'm black they keep skipping over me.. I'm really upset
Hello Kelli! we’re truly sorry to hear about your experience. We understand how frustrating and disappointing it must have been to have to reschedule your appointment twice. We also take your concerns regarding feeling overlooked very seriously. We would appreciate the opportunity to look into what happened and address this with you directly. Please contact us at your earliest convenience so we can review your appointments and work toward getting this handled. Thank you for bringing this to our attention.
Lea is phenomenal. Great service and knowledgeable. Love my Brazilian wax!
We truly appreciate you, Alyssa. This makes our day!
Lea is always so helpful. She has always been so well informed with answering all of my questions. She also gives my new information about what can help me with my concerns! She is so kind and always down to chat! Love her so much!
Thank you so much for your kind words! We’re so happy to hear that Lea has been so helpful and informative throughout your visits. We’ll definitely make sure she knows how much you appreciate her! We’re grateful to have you as part of the Hello Sugar family.
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