Hello Sugar | Midvale Fort Union - Brazilian Wax & Sugar Salon
4.8★★★★★ · 592 Google reviews · 12 photos
Waxing hair removal service · Sandy, UT
Hello Sugar | Midvale Fort Union - Brazilian Wax & Sugar Salon at a glance
Customers frequently praise the speed, comfort, and friendly atmosphere of the waxing and sugaring services, noting that staff members often provide thorough aftercare education and answer questions about other treatments. However, some reviews describe negative experiences involving missed hair, incomplete results, or technicians ignoring specific client requests during appointments. Additional criticisms include last-minute cancellations due to staff illness, communication issues regarding antibiotic restrictions, and instances where clients were sent home without proper pre-service instructions.
Google rating: 4.8 out of 5 from 592 reviews (92% five-star).
Reviews on this page: 592 Google reviews (471 with written comments, 3 with photos).
Owner responses: the business replied to 65% of reviews.
Most recent review: October 24, 2026.
Service: Waxing Service serving Sandy, Utah.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.8
★★★★★
592 reviews on Google
5★543
4★15
3★5
2★9
1★20
Reviews from Google, shown as published (original wording, unedited).
EC
Elsa CavazosLocal Guide · 11 reviews
★★★★★
I've been going to Hello Sugar for a while now and have had a few different estheticians, but Allison is definitely my favorite! She is so kind, genuine, and makes every appointment feel comfortable. She's always gentle and thorough, and I really appreciate how much she's taught me about proper aftercare. I always leave feeling well taken care of. I highly recommend booking with Allison!! You won't be disappointed!
This was my first time at hello Sugar. My service was great. I forgot the girls name that wax me, but she was very friendly and professional. With her job. I will return.
Wax type: Hard wax
Response from the owner · a week ago
Haig, thank you for posting your review! We hope you'll visit us again soon
Allison is phenomenal! She is so friendly and professional. She always gives good recommendations and educates you on your skin. I recommend her to everyone! I always get phenomenal results with her, and wouldn’t go to anyone else.
Wax type: Soft wax, Hard wax, Sugar wax, Other
Response from the owner · a month ago
Thank you for the review! We're so glad you had a positive experience with our Hello Sugar team.
ALLISON!!!! So INCREDIBLE! I LOVE coming to see her! I look forward to my time that I get to spend with her. Her recommendations, skin care, love and the time I get to spend with her is seriously priceless! So thankful she’s mine! ❤️
Wax type: Sugar wax
Response from the owner · 8 months ago
Thank you Stephanie! Your trust and support really mean the world to us. We’re so glad your experience was a good one. Hope to see you again soon!
Absolutely fantastic experience. It was my first time getting a Brazilian. It was easy and practically painless. McKenna did a fantastic job. She put me at ease with no problem.
Response from the owner · a month ago
So happy to get this feedback, Kitty. Thanks for choosing Hello Sugar!
i did a training appointment and my waxer was not considerate at all. i told her it was my first time ever being waxed and then a second later she asked how long have i been waxing. i also told her not to do a countdown and she did for every single strip. she did not listen to the client on her table at all.
she did not explain the process or anything she just instantly went into waxing and ripping with no talking to me at all. she really treated me like nobody and nothing at all, just the next body to finish her training. she was fully in muscle memory and impressing the trainer than talking to who was on her table.
some spots hurt way worse and i told her at the beginning of the session i have a skin condition, when those began to flare up and hurt she kept going with no break and no relief. just go go go and then when she was told to pause on an area to make sure it's okay, she seemed upset more about her score than my experience.
i felt treated like just a checklist and like a mannequin doll for her to get her points and be graded instead of actually checking in with me. she did not offer any check ins, reassurance, or talk to me hardly at all.
the other two girls in the room were absolutely fantastic and are the only reason this gets 2 stars. the place was nice and staff overall was great except whoever did me. she needs trained on her bedside manner. i could go on but this is a long enough novel.