HelpMeRepair.com (iPhone,iPad,Mac,Android, Windows Computers, phone Repair and Sales) at a glance
Google reviewers rate this Palo Alto phone and computer repair shop five stars based on forty reviews. Customers frequently cite affordable pricing, quick turnaround times, and clear communication regarding repairs for devices like iPhones, MacBooks, and consoles. Staff members are described as knowledgeable and helpful, often staying late or providing free minor fixes. One reviewer noted a staff member arrived within an hour for a battery replacement but determined the motherboard was damaged, highlighting the shop's diagnostic honesty.
Google rating: 5.0 out of 5 from 40 reviews (100% five-star).
Reviews on this page: 40 Google reviews (37 with written comments, 4 with photos).
Owner responses: the business replied to 43% of reviews.
Most recent review: October 28, 2026.
Service: Apple Repair Service serving Palo Alto, California.
Data from Google, last updated November 10, 2026.
Star ratings
40 Google reviews we collected
5.0of 5
5 stars40100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 37 written reviews
95%praise
Praise7395%
Complaints45%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2127%
Price & value1519%
Speed & response1418%
Quality & results1114%
Would recommend912%
Honesty & trust56%
Communication23%
What customers talk about
We read 37 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was very kind and even stayed beyond his closing time to help fix my phone.”
“The associate was knowledgeable and friendly and the prices were beyond reasonable.”
“Took here on day 2 of the spill and got it back the next day.”
“Top notch service when I walked in with a cracked screen on my iPhone 17.”
“Spilled coffee with milk on my computer which is the worst liquid to be in computer.”
“I would recommend this business to anyone needing help with their phones or computers!”
“They possess genuine technical expertise and are a truly reliable shop.”
“Very clear, understanding, open to teach you whats happening to the device.”
People customers mention
Omar3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Deep cleaned my M5 15inch macbook air for $160 and it works great!
Spilled coffee with milk on my computer which is the worst liquid to be in computer. Took here on day 2 of the spill and got it back the next day. Apple quoted me $1300 for full repair.
The only thing is that the keyboard sound different and trackpad feels different which I'm not sure if it's due to the cleaning or the corrosion but at least it's working!
David Chamale2 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
I had come in towards closing time to get my eSIM and data out of a water damaged phone. He was very kind and even stayed beyond his closing time to help fix my phone. Really appreciate his help!
Tina Pioppi9 reviewsiTotal number of Google reviews Tina has written across all businesses on Google Maps, not just this one.
Top notch service when I walked in with a cracked screen on my iPhone 17. Luckily just the glass screen protector and the camera protector were cracked, but it was instantly removed and replaced. The associate was knowledgeable and friendly and the prices were beyond reasonable.
I would recommend this business to anyone needing help with their phones or computers!
Response from the owner · 2 months ago
Thank you, Tina! We really appreciate your kind words and recommendation. It was a pleasure helping you!
Gary Goldman6 reviewsiTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
My iPad Pro stopped charging after 2 years. My last iPad Pro met the same demise and I turned it into Apple for recycling since the cost to repair was prohibitively high.
I went ahead and bought another one and afterwards, my son said “Mom, maybe we should bring it to this place to get it repaired”. I thought “Um, why not.”
Dropped by on a Saturday morning. The guy I spoke with (Natif?) was super helpful and knowledgeable. Told me that it would cost about $180 to repair assuming that was the issue but did warn me that there would be risks in removing the front glass panel to get to the part. He also told me it would take a few days because they have to warm up the glass to get to it and that takes time.
After a few days, I got a text that it was all done!! Now it’s good as new. I now totally wished I had taken my other one here for repairs… ARGH.
Easy peasy and reasonable cost considering how much the replacement was. Will definitely come here again the next time I have issues with my iPad or iPhone.
Toshua TaharaLocal Guide · 10 reviewsiTotal number of Google reviews Toshua has written across all businesses on Google Maps, not just this one.
Very clear, understanding, open to teach you whats happening to the device. I had an issue with my laptop shutting off and same day fixed my problems. Went above to also try fixing other issues that my laptop had previously that didn't bother me but improved my experience. no up charging and explained all fees.
Nelson SparksLocal Guide · 8 reviewsiTotal number of Google reviews Nelson has written across all businesses on Google Maps, not just this one.
Letif at this store is incredibly nice and helpful. He did a new screen protector for me and cleaned out my charging port for free. Very quick. My phone is like new!!
Kevin Galkov13 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
