Analyzing 9,389,9699.4M ReviewsFor 26,74426.7K Experts
Customers frequently praise the company for thorough diagnostics, clear communication, and reasonable pricing during furnace and air conditioning repairs. Technicians are noted for explaining system issues in detail, identifying necessary replacements, and arriving on schedule. While the owner responds to nearly all reviews, one low-star complaint describes an incident where the owner yelled at a customer regarding a child in the yard, and another mixed review criticized the technician for pointing out code violations that were not part of the initial service request.
Data from Google, last updated November 10, 2026.
253 Google reviews we collected
Phrases our text analysis found in 224 written reviews
How often each topic comes up in the written reviews
We read 224 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Did great work and quick and thorough from Canyon and Billy”
“He was very knowledgeable and we appreciated the thoroughness of his work!”
“I have had other inspections but Canyon was by far the most thorough of any company.”
“I would recommend Henrie’s Heating and Air to anyone looking for an HVAC company they can actually trust!”
“They were incredibly respectful of my home, educated me through the issues of my AC unit and fixed it right on the spot at a very reasonable price!”
“They spent time explaining everything they did and provided recommendations and things to be aware of.”
“Their attention to detail and genuine willingness to help were unlike anything we experienced with the larger companies.”
praise complaint · found by our text analysis, Google review wording unchanged.
5.0 ★★★★★ 253 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Canyon and Billy tuned up my furnaces and modified the settings to increase their efficiencies. They spent time explaining everything they did and provided recommendations and things to be aware of.
Excellent service. Very professional and friendly. Would recommend 100%
I have had other inspections but Canyon was by far the most thorough of any company. Thank you for a job well done.
Thanks, Barbara! We really appreciate that. Being thorough is one of our core values, and Canyon takes a lot of pride in making sure nothing gets overlooked. We're glad his inspection stood out and thank you for trusting Henrie’s!
They did a fantastic job, noting details in ways I could keep my system working better and longer. Love that!
Thanks, Natalie! We love hearing that. One of our core values is being Educated. That doesn’t just mean our technicians stay trained and knowledgeable, it also means taking the time to educate our customers.
Billy came out to see us with what we thought was a simple fix of turning our furnace on but ended up being all day long looking into everything in our maintenance closet! We’ve had 2 big companies which I won’t name come out and tell us they couldn’t fix it or it was another companies type of job. Meanwhile Henries Heating & Air was able to diagnose it all. Our second water heater that went out, our water softer and fixing and turning our furnace back on! He was very knowledgeable and we appreciated the thoroughness of his work! Thank you for fixing the issue and much more!
Thanks, Viola! We’re so glad Billy was able to get to the bottom of everything. What started as a simple furnace issue turned into a much bigger project, and Billy stayed with it until he had answers and solutions. His knowledge and thoroughness really shine when it comes to tackling complex problems. We appreciate your trust and are happy we could help get everything back on track!
Very thorough diagnosis and testing of service. Billy russell did a great job
Thanks, K.C.! We’re glad Billy took great care of you. Being thorough is a big part of how we do business, and we're happy to hear his diagnosis and testing gave you confidence in the service.
Billie did a great job and was super knowledgeable
Thanks, Sini! Glad Billy could help out. He knows his stuff, and we’re happy you had a great experience!
Very thorough
Thank you Curtis for the Feedback!
Amazing group of guys. Very informational. Taught me things about my system no other hvac company taught me. 100% reccomend
Thanks, Jayden! We love hearing that. We’re glad you learned something new and truly appreciate the 100% recommendation!
I cannot say enough good things about Henrie’s Heating and Air and our technician Canyon Hunter!!! We received bids from several of the big-name HVAC companies for our AC unit, and the difference in the level of knowledge, thoroughness, and customer service was night and day. The team at Henrie’s went above and beyond to make sure we fully understood what was going on with our system. Rather than rushing through an inspection or simply trying to sell us a new unit, they took the time to thoroughly investigate everything, explain the problems, and walk us through all of our possible options and solutions. They literally spent hours at our home inspecting everything, answering our questions, and educating us so we could make an informed decision. Their attention to detail and genuine willingness to help were unlike anything we experienced with the larger companies. It was so refreshing to work with a company that truly cares about doing things right and putting the customer first. Their knowledge, honesty, patience, and professionalism really set them apart. I would recommend Henrie’s Heating and Air to anyone looking for an HVAC company they can actually trust!
Wow, Ashley, thank you for such an incredible review! We’re truly honored by your kind words. Canyon takes a lot of pride in being thorough, answering questions, and making sure homeowners fully understand their options before making any decisions. We believe HVAC service should be about finding the right solution, not the most expensive one, and we’re glad that came through during your experience. Thank you for trusting Henrie’s Heating and Air with your AC system. Your recommendation means the world to us, and we’re grateful to have earned your trust!
Analyzing 9,389,9699.4M ReviewsFor 26,74426.7K Experts