Sharon Simpson4 reviews
Friendly service, knowledgeable, thanks
- Price assessment: Great price
- Price: $1–200
Response from the owner · 4 years ago
Thanks for the opportunity to serve you!
Review from Google · view on Google
Henson Mechanical Heating Air and Plumbing
Henson Mechanical Heating Air and Plumbing at a glance
Customers frequently cite the company's punctuality, professional demeanor, and clear communication regarding repairs and maintenance plans. Positive feedback highlights efficient service for heating, air conditioning, and plumbing issues, including same-day responses and thorough explanations of work performed. However, several low-star reviews describe instances of inaccurate diagnoses, unresolved problems, and aggressive sales tactics for system replacements, though some note that management addressed these complaints via phone calls.
- Google rating: 4.9 out of 5 from 1,846 reviews (94% five-star).
- Reviews on this page: 1,846 Google reviews (1,355 with written comments, 13 with photos).
- Owner responses: the business replied to 60% of reviews.
- Most recent review: October 21, 2026.
- Service: HVAC Contractor serving Atlanta, Georgia.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★1,846 reviews on Google
Reviews from Google, shown as published (original wording, unedited).
Sun Chong2 reviews
Excellent service!
- Price assessment: Reasonable price
- Price: $400–600
Response from the owner · 3 days ago
Thank you for choosing Henson!!
Review from Google · view on Google
Jessica DriverLocal Guide · 15 reviews
I have used One Hour for a few years now. They have always been professional, helpful, trustworthy, and efficient. I would recommend this company to anyone.
- Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
- Services: Installation, A/C preventive maintenance
Response from the owner · a week ago
Thank you for trusting Henson Mechanical Heating Air and Plumbing with your ac repair and maintenance in Eatonton! We look forward to our next service!
Review from Google · view on Google
ROGER PRYORLocal Guide · 12 reviews
Good Company. They are diligent about coming out when they say, even at night or on weekends. Definitely recommend them
- Positive: Professionalism
- Services: Service not listed
Response from the owner · 8 months ago
Thank you for your kind review! Your satisfaction is our top priority.
Review from Google · view on Google
Neil DavisLocal Guide · 27 reviews
Caleb came by and almost immediately knew what the issue was. He was professional and adept at his job. He offered a maintenance plan that would keep my units running at peak performance. I recommend Henson Mechanical and Caleb as a tech.
- Price assessment: Great price
- Price: $1–200
- Services: HVAC system maintenance
Response from the owner · 2 months ago
Thank you for your kind review, Neil. We are glad to hear that Caleb did a wonderful job on your AC repair in Monroe, GA. Thank you for the recommendation.
Review from Google · view on Google
James Milliman7 reviews
I have used Henson Mechanical for years. Every technician has been on time, thorough and professional. They explain things when I ask questions. If I ever have an issue they are out to fix my problem that day.
- Price assessment: Reasonable price
- Price: $1–200
- Services: Service not listed
Response from the owner · 6 years ago
Thats what we strive for. Thank you James for leaving us 5 stars!
Review from Google · view on Google
Viana Richards11 reviews
Sean provided excellent service. He ensured we were well-informed regarding the maintenance performed and the tasks that will require attention in the near future. It is always a pleasure to work with him.
Response from the owner · 2 weeks ago
Viana, thank you for taking the time to share this. We really appreciate you noticing how Sean explained the maintenance work and gave you clear guidance on what to watch for going forward. That's exactly the kind of service we stand behind. We'll make sure Sean knows how much his work meant to you. We're here whenever you need us next.
Review from Google · view on Google
Woodrow Taylor3 reviews
He is very professional and explains things clearly
- Price assessment: Not sure
- Price: $1–100
- Positive: Punctuality
- Services: Service not listed
- Services: HVAC system maintenance
Response from the owner · 2 years ago
Thank you!
Review from Google · view on Google
Wisdom Nour3 reviews
Justin over at Henson Mechanics knows his stuff. He fixed our AC unit issues and got the problem resolved with our hot water tank in just a single visit. Definitely recommend
- Services: Water heater repair
Response from the owner · 2 weeks ago
Wisdom, thanks for taking the time to share this. It's exactly what we hope for when Justin heads out on a call: solving multiple issues in one visit so you're not waiting around for a second appointment. We're really glad both your AC and hot water tank are working properly now. Justin will definitely see your feedback, and we appreciate you thinking of us next time something needs attention.
Review from Google · view on Google
Zelda Blackwell5 reviews
Justin was lovely! He came in, got straight to work, and took the time to explain everything to me. He was very professional, friendly, and made sure I understood what was going on throughout the process. I really appreciated his professionalism and great customer service. Thank you, Justin!
- Price assessment: Reasonable price
- Price: $200–400
- Services: Plumbing leak detection
- Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
- Services: HVAC system maintenance, Cleaning, HVAC duct & vent cleaning
Response from the owner · 2 weeks ago
Thank you! We will let Justin know that the plumbing repair he did for you in Lawrenceville met your expectations! We strive to earn your trust in every aspect of our work!
Review from Google · view on Google
Business details
- Address: 3433 Diversified Dr, Loganville, GA 30052
- Phone: (678) 475-7622
- Website: hensonmechanical.com
- Service area: Atlanta, GA