Google reviewers rate HEP Plumbing 4.9 out of 5 stars based on 614 reviews, with the owner responding to 99% of feedback. Customers frequently cite punctual arrivals, clear cost explanations, and thorough cleanup after services like toilet installations, leak investigations, and water heater maintenance. However, several low-star reviews criticize high pricing for basic repairs, unresolved clogs, and technicians leaving significant messes or recommending expensive, unnecessary procedures.
Google rating: 4.9 out of 5 from 614 reviews (96% five-star).
Reviews on this page: 614 Google reviews (569 with written comments, 14 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 19, 2026.
Service: Water Heater Installation Service serving Chattanooga, Tennessee.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★
614 reviews on Google
5★591
4★5
3★3
2★2
1★13
Reviews from Google, shown as published (original wording, unedited).
JM
Jamera MassopLocal Guide · 14 reviews
★★★★★
I needed emergency plumbing for an upstairs toilet overflow and HEP was great — Jhonatan came out promptly for the toilet repair, explained the problem and costs up front (no dispatch fee), fixed it quickly and left everything clean; highly recommend HEP for plumbing work.
Response from the owner · 6 days ago
Jamera — thank you so much for the 5-star review! We’re thrilled Jhonatan arrived quickly, explained the issue and costs up front, and left everything clean. Your recommendation means a lot to our team — if you ever need us again, call (423) 834-7770 or email [email protected]. HEP is on the way!
Best Regards,
Your friends at HEP
Sam and Tyler did an amazing job. Very neat, cleaned up after themselves and professional perfect installation
Price assessment: Great price
Response from the owner · 6 days ago
Michael, thank you so much for the 5-star review! We're thrilled Sam and Tyler delivered a neat, professional installation and left everything clean. I’ll be sure to pass your praise along to them. If you need anything else, call us at (423) 834-7770 or email [email protected]. HEP is on the way!
Best Regards,
Your friends at HEP
HEP plumbing came out for our annual PMI and Austin did a phenomenal job. He performed the included tank water heater flush, explained everything plainly, and confirmed nothing was an emergency while I handle an HVAC issue. Very professional and personable!
Price assessment: Great price
Price: $1–200
Services: Service not listed
Response from the owner · a week ago
Nate, thanks for the great review! We're glad Austin provided a thorough PMI, explained everything clearly, and left you with peace of mind—I'll be sure to pass this along to him. When you're ready to move forward with the water heater, faucet repair, or filtration estimate, call or text us at (423) 834-7770 or email [email protected]. HEP is on the way!
Best Regards,
Your friends at HEP
Sam and Tyler performed exceptionally with great customer skills and experience. I was kept well informed of everything they were doing and i never had any doubts about their superb abilities. They cleaned up their areas perfectly and hauled up all the trash. I hope to meet them again on a future job. I am completely satisfied with the work that they have performed during the time on site.
Price assessment: Reasonable price
Price: $2,000+
Services: Sewer repair
Response from the owner · a week ago
McLaurin — thank you so much for the 5-star review! We’re thrilled Sam and Tyler delivered exceptional service, kept you informed throughout the project, and left the work area spotless. We’ll be sure to pass your kind words along to them. If you need anything else or want to schedule future work, give us a call at (423) 834-7770 or email [email protected]. HEP is on the way!
Best Regards,
Your friends at HEP
Ray was amazing and very nice professional and very knowledgeable great guy
Response from the owner · a week ago
Tony — thank you so much for the 5-star review! We’re thrilled Ray was professional, knowledgeable, and made the visit a great experience. We’ll be sure to pass your kind words along to him. If you need anything else, call (423) 834-7770 or email [email protected]. HEP is on the way!
Best Regards,
Your friends at HEP
Andrew was great. My pluming was fixed in no time. Thanks Andrew!!!
Services: Toilet repair
Response from the owner · 2 weeks ago
Thanks for the 5-star review, Donna! We're so glad Andrew could get your plumbing fixed quickly and that everything is working well. If you need anything else, call (423) 834-7770 or email [email protected]. HEP is on the way!
Best Regards,
Your friends at HEP
Joshua Sims did a great job on my toilet instal. Thank you hep
Response from the owner · 2 weeks ago
Thanks for the great review, Rich! We’re glad Joshua Sims did an excellent job with your toilet installation — we’ll be sure to pass along your appreciation. If you need anything else, call (423) 834-7770 or email [email protected]. HEP is on the way!
Best Regards,
Your friends at HEP
Had some very much needed plumbing repair done and fast. The tech was very efficient and informative. Josh Sims is your guy!
Price assessment: Great price
Response from the owner · 2 weeks ago
Thanks so much, Amanda! We're thrilled Josh Sims could get your plumbing fixed fast and that he was efficient and informative. We appreciate the 5-star review — feedback like yours helps us keep delivering quality service and customer satisfaction. If you need anything else, call (423) 834-7770 or email [email protected]. HEP is on the way!
Best Regards,
Your friends at HEP
Josh was great. HEP always seems to do a great job for us
Price assessment: Not sure
Price: $600–800
Services: Toilet repair
Response from the owner · 2 weeks ago
Joel, thank you so much for the five-star review! We're glad Josh took great care of you — we appreciate your continued trust in HEP. If you need anything else, give us a call at (423) 834-7770 or email [email protected]. HEP is on the way!
Best Regards,
Your friends at HEP
