Experts Reviews · Company report
Hero Garage Door logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%92+6.5Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Hero Garage Door

Brookhaven, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 32 door repair services · 4.9★ from 1,571 Google reviews

Report card

Percentile vs other door repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hero Garage Door is better than 93% of door repair services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hero Garage Door is better than 91% of door repair services.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hero Garage Door is better than —% of door repair services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hero Garage Door is better than 100% of door repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hero Garage Door is better than 100% of door repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hero Garage Door is better than 92% of door repair services.A
92

Reviews for your job

Customers hired Hero Garage Door for 4 kinds of job.

Hero Garage Door for garage door consultation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.25
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.84
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Garage door consultation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#15 / 16
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 25 Google reviews tagged “Garage door consultation”

Kyle8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Milo was excellent! Although there was a slight issue the day of installation, they were able to get it fixed the very next day. All personnel were kind and professional, including the sub-contractor handling the install. Would highly recommend!

Reasonable priceGarage door consultationGeneral repairs & installationGarage door design
MichaelLocal Guide · 95 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Fist time customer. Yes, I would recommend. Would I utilize their services again, Yes, I would. 5 star service. Thank you for a job well done!

Reasonable priceGarage door consultation
TimothyLocal Guide · 146 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Great service and very reasonable price.

Reasonable priceGarage door consultation
Karen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Service was prompt and courteous. Techs knowledgeable and explained each detail. Thank you for the service for an evening call .

Reasonable priceGarage door consultation
David10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I had a great experience with Hero Garage Door with Avi. The team was friendly, professional and very responsive from the first call to the completion of the garage door repair. They explained everything clearly, arrived on time and finished the work quickly. I especially appreciated how they handled my questions…

Reasonable priceGarage door consultation
SeolinLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Omer, owner came by to fix the garage door the next day. We replaced the spring, cable, mount, costed about $1350. He is quick and explained the details really well. Definitely recommend.

Garage door consultation
Avishay5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Technician Avi showed professionalism, high quality of springs and quick availability. I recommend ordering service through hero garage door.

Great priceGarage door consultation
Brian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

From the moment I called Hero Garage Door to the day the new door was installed, every step was seamless. The technician arrived early, worked quickly, and was very friendly. The quality of the door and hardware is excellent, and the price was very fair for what you get. They explained the warranty clearly and…

Great priceGarage door consultation
Jesse6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My garage door broke. They got in touch with me right away and replaced it the next day. Awesome communication and service.

Garage door consultation
John4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent service

Garage door consultation
MaryLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Easy to book a technician to come out quickly and assess. Free, quick inspection and reasonably priced. Adam our technician was on time, professional and friendly. He repaired quickly and even tightened screws and greased up rollers so the garage was quieter than before. Thanks Adam!

Reasonable priceGarage door consultationGeneral repairs & installation
Lily1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent, Adam came on time and very polite.Jason did a very good job with the installation.Very satisfied customer here.I will hire them again if I need to and refer them to all my friends needing a new garage door or repair.

Reasonable priceGarage door consultationGeneral repairs & installation
Chris2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★

Would not recommend! Appointment set for 11-1, when you call, they don’t know what’s going on! Then they called at 5pm with a mouth full of food asking what’s going on. Then hung up and wouldn’t answer or respond…..

Garage door consultation
Barbara6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great job, completed in an hour, very reasonable price. Very professional.

Great priceGarage door consultationGeneral repairs & installation
Joshua2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They were able to come to my house and give me a quote for a new garage door on the same day I called them. Very timely and professional

Great priceGarage door consultationCustomer support
Alpa12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Adam came over to fixed my garage door and he was fabulous. Great service and prices..

Great priceGarage door consultation
BHAVIKLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The owner came by promptly and finished the job for us. Highly recommended.

Great priceGarage door consultation
AmanLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Adam was tremendous and kind. It was an easy fix but he took the time to teach me for next time and price was fair. Also one hour to arrive on a Sunday is impressive!

Reasonable priceGarage door consultation
Jin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Adam who came out was amazing. He got the job done quickly and kept everything neat and tidy. Garage no longer screams each time it opens and closes. Thanks much for coming out so quickly and getting the job done.

Great priceGarage door consultation
Lindsey1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Rating only, no written review.

Not sureGarage door consultation
Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Rating only, no written review.

Reasonable priceGarage door consultationGeneral repairs & installation
Fred1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rating only, no written review.

Reasonable priceGarage door consultation
Terri3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Rating only, no written review.

Great priceGarage door consultation
Dina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Reasonable priceGarage door consultation
Stephen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Great priceGarage door consultationCustomer supportGeneral repairs & installation

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 54%Reasonable 40%Overpriced 1%Not sure 4%

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