Experts Reviews · Company report
Hero Garage Door logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%92+6.5Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Hero Garage Door

Brookhaven, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 32 door repair services · 4.9★ from 1,571 Google reviews

Report card

Percentile vs other door repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hero Garage Door is better than 93% of door repair services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hero Garage Door is better than 91% of door repair services.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hero Garage Door is better than —% of door repair services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hero Garage Door is better than 100% of door repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hero Garage Door is better than 100% of door repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hero Garage Door is better than 92% of door repair services.A
92

Reviews for your job

Customers hired Hero Garage Door for 4 kinds of job.

Hero Garage Door for general repairs & installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.39
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#11 / 17
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 39 Google reviews tagged “General repairs & installation”

Ms.Local Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

I was consistently impressed with the exceptional quality of Hero Garage Door's products and services, from routine garage door opener service to emergency garage door repair. They undoubtedly excel at providing reliable solutions and attention to detail for all garage door spring replacement and sensor issues.

General repairs & installation
Sonya6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Omer did great service!!! great price!!!VERY PERSONABLE !! HE TOOK AMAZING CARE OF ME AND MY GARAGE DOOR SPRINGS!!!!!

Great priceGeneral repairs & installation
N6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I used Hero Garage doors to replace an old rotten wood garage door on an investment property. They had the best price and were able to install it quickly. Avi worked with me every step of the way to get the uniquely sized door ordered, scheduled, and paid. Jason was a great installer and got it done in just a couple…

Customer photo from N's review
Great priceGeneral repairs & installation
Drew2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Showed up on time and worked fast and left everything better that he showed up

Reasonable priceGeneral repairs & installation
Brittany8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I was impressed with the price – lower than another quote I received from a competitor. The team was friendly, I was given several options to find a solution that fit my budget, and the garage door repair was done quickly. Highly recommend Hero Garage Door.

General repairs & installation
Kyle8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Milo was excellent! Although there was a slight issue the day of installation, they were able to get it fixed the very next day. All personnel were kind and professional, including the sub-contractor handling the install. Would highly recommend!

Reasonable priceGarage door consultationGeneral repairs & installationGarage door design
Hank5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

From the moment I called to schedule a quote until the final installation, every step was seamless. The selection was impressive and the prices were very competitive, and the quality of the door exceeded my expectations. The staff were friendly, knowledgeable and helped me understand the warranty and the garage door…

Customer photo from Hank's review
Great priceGeneral repairs & installation
Barry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Guys were fast and super friendly and knowledgeable will use every time.

Great priceGeneral repairs & installation
Gloria1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I’am so sorry that I left a review on here that I did not know that my Husband made. Unfortunately, I thought someone hacked my Google account. Please forgive me, I will try my best to remove it. Thank you

General repairs & installation
Deborah7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I had my garage door motor go out. They came out that same evening and put in a new one for me very professional. I do recommend.

Not sureGeneral repairs & installation
matthew91119712 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★

Great service and timely

Reasonable priceGeneral repairs & installation
ShavonLocal Guide · 72 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Omer was amazing!!! He saved my life! My car was stuck in the garage! He called and showed up within the hour! Price was amazing and I will be using him for any future projects!!!!

Great priceGeneral repairs & installation
Isabel5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Hero Garage Door was able to come out same day and totally repair my damaged garage door! They have very fair prices and amazing technicians. Recommending to everyone!

Great priceCustomer supportGeneral repairs & installation
MarkLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I was very impressed with the quality of the garage door from Hero Garage Door. The installation was fast, the door feels solid and operates smoothly, and the staff were friendly and knowledgeable. Great product and service – I would definitely recommend them.

General repairs & installation
mike1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Professional, on time , knowledgeable

Reasonable priceGeneral repairs & installation
FlipLocal Guide · 81 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

They were able to repair a garage door for me (as opposed to replacing it) and saved me hundreds of dollars. They're very competent and very honest about their work. I'd highly recommend them!

Reasonable priceGeneral repairs & installation
SVI1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Excellent service! Professional and quality work

Great priceGeneral repairs & installation
John7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Avi came out about an hour after we called. Coil springs and cable needed replacing. He was very quick. He said he would be done in 40 minutes but it was only 30. Great quality service and good price. (Before and after photo)

Customer photo from John's reviewCustomer photo from John's reviewCustomer photo from John's review
Great priceGeneral repairs & installation
Astrid9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

He was a professional guy and worked very quick. Very good price.

Great priceGeneral repairs & installation
Joan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Coldest night this year and garage door cables come off of torque drum! 6 P.M. and Hero Garage Door answers the SOS! Avi was able to restore the door to operation, turned out that there were two reasons the door failed. Loose sensor light wire and slipped cable drum on the torque tube. Avi was the man!

General repairs & installation
Rachel10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Omer came over and gave me the best quote and installed the exact garage door I wanted. I highly recommend. They are very honest and reliable.

Great priceGeneral repairs & installation
MaryLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Easy to book a technician to come out quickly and assess. Free, quick inspection and reasonably priced. Adam our technician was on time, professional and friendly. He repaired quickly and even tightened screws and greased up rollers so the garage was quieter than before. Thanks Adam!

Reasonable priceGarage door consultationGeneral repairs & installation
Sarah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I recently had my garage door repaired by Hero Garage Door and was very impressed. The technician arrived within 2 hours of my original call, diagnosed the problem quickly, and completed the garage door spring replacement with professionalism. Avi was friendly and explained everything clearly, and the whole process…

Reasonable priceGeneral repairs & installation
Jeremy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had a great experience with Hero Garage Door. The price was very reasonable, the quality of the door is top‑notch, and the service was friendly and efficient. They offered a wide selection of styles and the warranty gave me peace of mind. I even got help with a quick garage door repair and the staff explained…

Great priceGeneral repairs & installation
Brad2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

5/5 stars – each star for customer care, product quality, atmosphere, speed, and value. The team at Hero Garage Door was incredibly helpful and friendly. They arrived on time, diagnosed the issue quickly, and completed our garage door repair without any hassle. The service was fast, professional, and the price was…

General repairs & installation
Lily1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent, Adam came on time and very polite.Jason did a very good job with the installation.Very satisfied customer here.I will hire them again if I need to and refer them to all my friends needing a new garage door or repair.

Reasonable priceGarage door consultationGeneral repairs & installation
ChandrikaLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent service for a great price! He provided same day service!

Great priceCustomer supportGeneral repairs & installation
Barbara6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great job, completed in an hour, very reasonable price. Very professional.

Great priceGarage door consultationGeneral repairs & installation
Chandra4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Hero Garage Door gave me exactly what I needed – reliable service, great quality, fair price and friendly staff. I had one of Garage door with broken spring and had to replace the entire unit due to the age of the current system. I am little knowledgeable on Garage doors and knew the technician Nave was suggesting…

Reasonable priceGeneral repairs & installation
JamesLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Hero Garage Door provided fantastic customer service from start to finish. Adam was a great help. He was friendly, responsive, and explained every step of the garage door repair process clearly. He arrived on time, was professional, and completed the garage door service quickly and efficiently. I felt well taken…

Great priceGeneral repairs & installation
Kevin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Quality work and very professional. Adam explained everything that needed to be done. Service was done well and efficiently. I would definitely hire again.

Great priceGeneral repairs & installation
Otto5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent work. Fast, knowledgeable and very reasonable on the price

General repairs & installation
JenniferLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Omer was able to come out early the next morning and get my garage door back working the same day.

Reasonable priceGeneral repairs & installation
Matthew15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The service provided by Hero Garage Door was exceptional, demonstrating a commitment to promptness and expertise in addressing a range of issues. Dan came out within two hours of me calling, and he did an outstanding job replacing my broken springs. Now, my garage door works like new. Dan was very knowledgeable in determining what was wrong.

Reasonable priceGeneral repairs & installation
Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Rating only, no written review.

Reasonable priceGarage door consultationGeneral repairs & installation
Angela5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rating only, no written review.

Great priceGeneral repairs & installation
Kayla11 months ago★★★★★

Rating only, no written review.

Reasonable priceGeneral repairs & installation
Muhammad12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

General repairs & installation
Stephen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Great priceGarage door consultationCustomer supportGeneral repairs & installation

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 54%Reasonable 40%Overpriced 1%Not sure 4%

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