Google reviewers rate Heromaid 4.8 out of 5 based on 711 reviews, with the owner responding to every comment. Customers frequently highlight thorough cleaning, punctuality, and clear communication, noting that staff often handle specific requests like deep cleaning or office spaces effectively. However, some lower-rated experiences cite issues with inconsistent cleaning quality, missed spots, and inadequate equipment. Additionally, a few reviewers mentioned communication barriers or disputes regarding accidental damage, though the company often resolved these through follow-ups or refunds.
Google rating: 4.8 out of 5 from 711 reviews (93% five-star).
Reviews on this page: 711 Google reviews (524 with written comments, 14 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 7, 2026.
Service: House Cleaning Service serving San Jose, California.
Data from Google, last updated November 13, 2026.
Star ratings
711 Google reviews we collected
4.8of 5
5 stars66093%
4 stars254%
3 stars61%
2 stars51%
1 star152%
Praise vs complaints
Phrases our text analysis found in 524 written reviews
98%praise
Praise73098%
Complaints182%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results32243%
Speed & response13518%
Staff & attitude12817%
Would recommend10114%
Communication253%
Price & value213%
Honesty & trust162%
What customers talk about
We read 524 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I’ll never able to go back and live a life without top-notch service like this anymore:)”
“She was thorough, efficient, and paid attention to the little details that usually get overlooked.”
“I can understand your staffs are busy, may have extra effort, then delay.”
“She was professional, thorough, and paid great attention to detail.”
“Highly unprofessional, never booking with them again.”
“I’m very happy with her service and would definitely recommend her to anyone looking for a great cleaning experience.”
“Would not recommend.”
“Came earlier than schedule, clear communication, very clean.”
“…attention in detail, removing dust even from the smallest items and hard to reach area areas their professionalism throwers and dedication to doing t…”
“The price is reasonable and it’s really convenient to book online.”
“At $195, this felt significantly overpriced for what was delivered.”
“Viviana is the best honestly , the cleaning was scheduled ok same day last min but this was done amazingly clean!”
People customers mention
Astrid27 reviews
Evelyn26 reviews
Evelin14 reviews
Shayla13 reviews
Ballesteros8 reviews
Heromaids5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Daniella is amazing!!! The mirrors are shining, faucets are free of water marks and fingerprints. She even took off the magnetic each individually and wipe clean my fridge! I’ll never able to go back and live a life without top-notch service like this anymore:)
Price assessment: Reasonable price
Price: $350–400
Services: General housekeeping
Response from the owner · a week ago
Thank you so much for the wonderful review! We're so happy to hear you loved Daniela's work. We truly appreciate your support and look forward to cleaning for you again!
cecilia wangLocal Guide · 18 reviewsiTotal number of Google reviews cecilia has written across all businesses on Google Maps, not just this one.
Daniela was aweesomee! Came earlier than schedule, clear communication, very clean. Thank you!
Price assessment: Reasonable price
Price: $150–200
Services: Standard cleaning, General housekeeping
Response from the owner · a week ago
Hi Cecilia thank you for the review. We always greatly appreciate the detailed feedback to show our team's efforts in what they do, and we hope to serve you again in the future!
JAY2 reviewsiTotal number of Google reviews JAY has written across all businesses on Google Maps, not just this one.
Daniella did an amazing job with the cleaning! She was professional, thorough, and paid great attention to detail. Everything looked spotless and fresh when she was done. I’m very happy with her service and would definitely recommend her to anyone looking for a great cleaning experience. Thank you, Daniella!
Services: Standard cleaning, Deep clean
Response from the owner · 2 weeks ago
Hi Jay, thank you for the review. We always greatly appreciate the detailed feedback to show our team's efforts in what they do, and we hope to serve you again in the future!
Vanessa Vivit2 reviewsiTotal number of Google reviews Vanessa has written across all businesses on Google Maps, not just this one.
Kiana and Viviana did an outstanding job cleaning our office space our office had quite a bit of furniture and other items that needed to be moved and they took the extra time and effort to move everything to ensure a thorough cleaning. The floors were left spotless and beautifully polished, and they pay exceptional attention in detail, removing dust even from the smallest items and hard to reach area areas their professionalism throwers and dedication to doing the job right truly stood up. We are extremely pleased with the results and highly recommend Kiana and Viviana for their ex service.
Price assessment: Great price
Price: $300–350
Services: Office & workplace cleaning, Deep clean
Response from the owner · 4 weeks ago
Hello Vanessa! Thank you so much for your wonderful feedback and review! We truly appreciate you taking the time to recognize the hard work Kiana and Viviana put into their cleaning. Your feedback means a lot to us, and we’re happy to hear you’re satisfied with their work. Thank you again for your support!
Andrea Badger1 reviewiTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
Hi Andrea Badger, Thank you for the review we always greatly appreciate the detailed feedback to show our team's efforts in what they do, and we hope to service you again in the future!
DRASHTI UPADHYAY2 reviewsiTotal number of Google reviews DRASHTI has written across all businesses on Google Maps, not just this one.
Great service and very respectful of our space. I highly recommend this cleaning company!
Response from the owner · a month ago
Hi Vanessa thank you for the review we always greatly appreciate the detailed feedback to show our team's efforts in what they do, and we hope to service you again in the future!
Michael Vanderzyl2 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Hi Michael, thank you for the review we always greatly appreciate the detailed feedback to show our team's efforts in what they do, and we hope to service you again in the future!
Jessica Chuang3 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
We had Kiana come to clean the house, and she is very careful and professional. We are very satisfied with the results.
Price assessment: Reasonable price
Price: $150–200
Services: Standard cleaning
Response from the owner · a month ago
Hello Jessica
, thank you for the review we always greatly appreciate the detailed feedback to show our team's efforts in what they do, and we hope to service you again in the future!
Scott Cohen5 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Liliana did a great deep cleaning job of my home. She is very detail-oriented. She did a great job cleaning my difficult copper sink and my stove. My sink is the cleanest it has been in a long time.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Deep clean
Response from the owner · 3 years ago
Hello Scott Cohen, thank you for the review we always greatly appreciate the detailed feedback to show our team's efforts in what they do, and we hope to service you again in the future!
