Customers report that the store produces custom cabinets for kitchens, living rooms, baths, and laundry areas with precise fits and durable finishes. Positive feedback highlights professional service, friendly communication, and reasonable speed. However, low-star reviews indicate a recurring issue with missed timelines, where initial estimates for completion were not met, leading to financial complications for homeowners who relied on the projected schedule.
Google rating: 4.5 out of 5 from 11 reviews (82% five-star).
Reviews on this page: 11 Google reviews (6 with written comments, 2 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: May 13, 2026.
Service: Closet Designer serving Waco, Texas.
Data from Google, last updated November 10, 2026.
Star ratings
11 Google reviews we collected
4.5of 5
5 stars982%
4 stars00%
3 stars19%
2 stars00%
1 star19%
Praise vs complaints
Phrases our text analysis found in 6 written reviews
71%praise
Praise571%
Complaints229%
Topic share
How often each topic comes up in the written reviews
4topics
Quality & results229%
Staff & attitude229%
Speed & response229%
Price & value114%
What customers talk about
We read 6 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Awesome job on my mom's cabinets”
“Very professional, they did a fantastic job!”
“Willing to work with you, and they're fairly fast.”
praise complaint · found by our text analysis, Google review wording unchanged.
Herreras built custom cabinets for our kitchen, living room, bath rooms and laundry room. They are amazing! They fit in our into all of the spaces perfectly and believe me that matters. One 1/8 of an inch off and drawers won't open. The painted surfaces are holding up great a hear later. The stained and varnished surfaces look brand new too. One of our other contractors really messed things up and Herrer's was able to adapt. I highly recomend them.
Over two years later the a cabinets look brand new. The finish is holding up beautifully.
John SniderLocal Guide · 20 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
This has been a discouraging experience, which is disappointing because I’d been eager to work with Hererra’s.
We met with Hererra’s back in September, where he got our measurements, discussed what we were wanting, etc. He gives my contractor and I an estimate and says 6 weeks. Perfect!
We took out a hefty home remodel loan based off the timeline and cabinet numbers he gave us. Week five approaches and my contractor reaches out since it’s been radio silent. Hererra now says it’ll be six weeks from *that* specific day. We are now looking at 12 weeks out from what we were initially told. Yikes.
I was wanting to order a specific vent hood and asked what measurements I needed, as the hood is custom and would take six weeks. He told me to send him the information, but never got back.
Fast forward to yesterday: my contractor had tried numerous times prior to contact him to no avail, and the few times I was able to get in touch with him were by sheer luck, he finally sends via email his drawing and numbers. *THEY WERE DOUBLE* what we spoke about.
I’m not an unreasonable person by any means. I completely expect there to be little tweaks in the numbers, but double the number he initially gave us was completely mind boggling, even with the optional add ons. Even playing with the numbers and cutting down on the additional add ons he added still wasn’t close to the number he gave us. When I called to inquire, I can’t say he effectively gave me an adequate answer as to why the number was massively different than originally. Disappointed is an understatement. Mind you, I also made various other kitchen purchases based off the numbers he gave me, which completely throws my entire budget off.
So, short version: I’m now paying over $1,000 a month on a loan with nothing to show for it several months later, an undependable timeline, an uncommunicative cabinet company who has only reached out once to give me the inflated number and am now stuck having to start this process over from square one with new cabinet prices. Stressful is an understatement.
If I could give Hererra’s and any future clients advice, the drawings and valid numbers should be submitted within days of him coming to your home, plain and simple. I am disappointed in myself for sticking around because even though he was described as slow, his work is very good. I feel immensely despondent that this is our end result.
Chad CannonLocal Guide · 202 reviewsiTotal number of Google reviews Chad has written across all businesses on Google Maps, not just this one.
