Uttam Kc
Review from Google · view on GoogleLong time waiting
Response from the owner · 11 hours ago
Is there anything we can assist you with?
heytea (Metreon)
4.5 ★★★★★ 740 Google reviews · 24 photos
83%five-star reviews
3%reviews answered by the owner
Nov 2026latest review
heytea (Metreon) at a glance
Google reviewers rate Heytea Metreon 4.5 out of 5 based on 740 reviews, with the owner responding to only 3 percent of feedback. Customers frequently praise the taste of specific drinks like matcha and jasmine coconut, noting that kiosk orders can reduce wait times. However, a significant number of low-star reviews cite excessive wait times, often exceeding 30 minutes, and frustration that online orders are prioritized over in-person customers. Additional criticisms include perceived high online pricing, inconsistent drink quality, and staff behavior during busy periods.
- Google rating: 4.5 out of 5 from 740 reviews (83% five-star).
- Reviews on this page: 740 Google reviews (572 with written comments, 335 with photos).
- Owner responses: the business replied to 3% of reviews.
- Most recent review: November 9, 2026.
- Service: Bubble Tea Shop serving San Francisco, California.
Data from Google, last updated November 9, 2026.
Star ratings
740 Google reviews we collected
- 5 stars61383%
- 4 stars345%
- 3 stars152%
- 2 stars101%
- 1 star689%
Praise vs complaints
Phrases our text analysis found in 572 written reviews
- Praise18083%
- Complaints3617%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude8338%
- Would recommend4420%
- Speed & response4119%
- Quality & results2210%
- Price & value157%
- Honesty & trust73%
- Communication42%
What customers talk about
We read 572 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The wait is a little long due to the large number of orders, but the drink is good and the staff is helpful.”
“Very bad attitude from the team member and there is no clear timeframe for each order , took a long time to prepare my drinks and the team work there…”
“Clean store environment, highly recommend for anyone looking for good boba tea in SF.”
“The service was pretty good; when it wasn't busy, the food came out quickly, and the environment was also decent.”
“Delivery service very slow I’m waiting for 35 minutes why ?”
“i have never had these kind of drinks before but they really did a great job.”
“I’m obsessed with Heytea and this was the worst heytea I’ve ever had😇”
“Wait can be long but the drinks are always worth it!”
“not worth it.”
“I’ll be honest, I decided to give it a try because there were so many people in line and waiting for their orders outside the shop.”
“This place is from China which explains why they have such a variety of drinks.”
“…ld get some more sugar since they forgot to as well, the worker just ignored me despite being in front of her.…”
People customers mention
- China 12 reviews
- Boom 10 reviews
- Grape 6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Photos
Customer reviews
4.5 ★★★★★ 740 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Hinano YEUNGLocal Guide · 30 reviewsTotal number of Google reviews Hinano has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleL’attente est un peu longue à cause du nombre important de commandes mais la boisson est bonne et l’équipe serviable.
ala myrLocal Guide · 68 reviewsTotal number of Google reviews ala has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI waited my order 30 minutes
Grace HeLocal Guide · 23 reviewsTotal number of Google reviews Grace has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe wait time is way too long and genuinely think their system is faulty by prioritizing the online orders. Waited 30 mins for oolong yuzu, which took them literally seconds to do. Was frustrated to see the online drinks just stacking up there while the in person orders waiting in the queue
Jarod RutledgeLocal Guide · 23 reviewsTotal number of Google reviews Jarod has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSeriously mark up their prices online orders
Kuber Bohara6 reviewsTotal number of Google reviews Kuber has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI don’t like everything
Henna Sul3 reviewsTotal number of Google reviews Henna has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI’m obsessed with Heytea and this was the worst heytea I’ve ever had😇 Overall, it's super bland. You can't taste the tea at all, the cheese foam is super weak, and it tastes like cheap grape soda.. I hope it's just a one-off 10.21.2026
Tim HuynhLocal Guide · 21 reviewsTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIt's Heytea, so nothing can go wrong! Everything is perfect!
Raja Paudel14 reviewsTotal number of Google reviews Raja has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMore waiting time
Prem PaudelLocal Guide · 21 reviewsTotal number of Google reviews Prem has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTaking too long
Business details
- Address: 165 4th St, San Francisco, CA 94103
- Phone: (415) 919-8209
- Website: heytea.com
- Service area: San Francisco, CA