Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Google reviewers rate the practice 4.9 out of 5 based on 909 reviews, with the owner responding to 84% of feedback. Clients frequently praise the staff's friendliness, thorough examinations, and compassionate communication during routine checkups, grooming, and complex treatments. However, lower-rated reviews cite high costs, particularly regarding mandatory annual visits for vaccinations, and describe instances of perceived indifference, long wait times for new clients, or refusal to accept emergency patients.
Data from Google, last updated October 29, 2026.
908 Google reviews we collected
Phrases our text analysis found in 647 written reviews
How often each topic comes up in the written reviews
We read 647 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone I have had contact with has been friendly, helpful and efficient!”
“…number for an emergency clinic, he's fine now but I think that is so unprofessional that a veterinary clinic could not take a new dig even if its an…”
“I highly recommend Hidden Valley Animal Hospital to anyone in the area.”
“Cannot recommend Hidden Valley enough, they are fantastic!”
“Very thorough and shared some great ideas for our picky eater.”
“The staff is also very friendly and are very responsive with their telephone or email communications.”
“She answered all my questions and was very nice and professional.”
“They never make me feel silly for asking a million questions, and their genuine love for animals shines through in everything they do.”
“On top of their outstanding care, their pricing is fair and completely transparent.”
“Treatments are a little pricey, but we appreciate the services you provide.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 909 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Everyone I have had contact with has been friendly, helpful and efficient! Especially love the grooming service!
Thank you so much for taking the time to send this! We're delighted to be here for you and your pet!
Prompt and quick service
Thank you so much for this feedback, Dan! Always a pleasure to see you!
My appointment with Dr. Pooch was wonderful. She took the time to get to know Bailey and built almost instant rapport with him.
Thank you so much for sending this feedback!
I have been taking my pets here for many years and have been very happy with all of my pets care.
We greatly appreciate your trust in us for all these years. Thank you so much for being a part of our family!
We really appreciate the care and kindness from the veterinarians, techs, and front office.
We’re thrilled to hear that our veterinarians, techs, and front office team provided such caring and kind service. We appreciate the time you took to share your feedback!
The people are nice. The Vets are completely capable. But I doubt I can return to Hidden Valley. I rent my home and must provide proof of rabies vaccination. It's a $48 shot, so ok, that cost I can handle. Hidden Valley requires annual health visit with vaccination. $400+ total invoice. I can't afford a $400 bill for a $48 need. There are mobile vets that do 3 year vaccinations. I have no choice but to move in that direction next year.
Emjay, we appreciate your kind words about our team and veterinarians, and understand your concern about the cost of an annual visit for rabies vaccination. While we do require an annual exam to maintain a veterinarian-client-patient relationship per the NC Veterinary Medical Board, our exam charge is $85. Anything other than those 2 things can be declined. We understand that vet care can be costly, and we want to respect that and work with you whenever we can. Please let us know how we can assist you in the future. We can provide an estimate for services if requested, and then you and your veterinarian can make the best, most informed plan for Luna's care. We appreciate your trust in us and want to keep it!
Good service, very detailed.hh
Thank you so much for taking the time to send this feedback. We appreciate your trust!
Thank you for your kindness!
Thank you so much! We're happy to be here for you and your pet.
They are the best, Very thorough, very caring.
Thank you so much for taking the time to share your experience. We love hearing from our clients!
Dr Dozier was great with our fur babies. One of our kitties was not a great patient and Dr Dozier took her time with her.
Thank you so much for sending this great feedback. We completely understand we might not be the kitty's favorite place. We're glad Dr. Dozier was able to take her time and get everything taken care of!
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts