Analyzing 7,364,2957.4M ReviewsFor 20,86320.9K Experts
Reviewers highlight the venue's tropical indoor plants, waterfall, and outdoor spaces as ideal for weddings and family festivals, noting reasonable pricing and helpful staff during events. However, recurring criticisms include a lack of communication regarding event restrictions, such as declining quinceañera requests, and inconsistent customer service experiences ranging from unresponsive management to staff appearing annoyed. Additionally, some visitors report issues with equipment reliability, roof leaks during rain, and noise from nearby attractions.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
Bar = this company · dark tick = category median.
434 Google reviews we collected
Phrases our text analysis found in 317 written reviews
How often each topic comes up in the written reviews
We read 317 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Friendly staff , professional , lovely decoration and space.”
“Annie was extremely rude from the beginning.”
“Overall, we would definitely recommend Highland Gardens to others.”
“I recommend this place for its beauty.”
“We thought that the pricing was reasonable especially with how much they provide.”
“It’s very pricey and I wish they switched up their inventory more than just the one time a year for Christmas, but they definitely have some really cute stuff!”
“My Husband and I got married here in March and it was a wonderful experience!”
“My sister had her wedding here on March 13, 2025 and it was an awful venue.”
“The staff was very responsive and helpful even though we didn't have many needs.”
“For the luncheon, we also needed a microphone and the one that they gave us was out of battery which then delayed the luncheon.”
“They were very communicative, friendly, professional and made sure we felt supported as vendors!”
“As a wedding photographer and videographer, I can honestly say this venue makes for incredible photos/videos.”
praise complaint · found by our text analysis, Google review wording unchanged.
Great time for the kids at the Free Fall Festival! Take the time to go check it out and take a tractor ride.
Edited to add— no peaches this year, or go carts, but still so perfect and fun. I’m so grateful they do this for free still. Love their fall festival! Beautiful space, not overrun, lots of pumpkins, squash, tomatoes, peaches to buy. Tire swings, slides, hay stacks to climb, 2 little corn pits, a pedal car “go cart”…
They do a free fall festival with super cute kid activities, so amazing! Thanks for all you do! 🎃❤️
Highland Gardens is such a gorgeous venue! If you want your wedding to look and feel magical, this is the place! With plants around every corner, you feel as though you’re in a magical rainforest! The beautiful plants mixed with modern architecture give the perfect feeling of ethereal and classy.
We were there for a wedding. Ot was beautiful, and the space seemed well organized. Some of the equipment, like the speaker and microphone didn't work well, but that's a small complaint.
There is no doubt Highland Gardens is a gorgeous venue. Many guests were stunned with the beauty. However, the costumer service was lacking. It felt like our coordinator was annoyed with any request and we had very few. In addition, at 8:00pm she was standing near me as I was talking to guests waiting to ask when we…
4.6 ★★★★★ 433 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great time for the kids at the Free Fall Festival! Take the time to go check it out and take a tractor ride.
Wonderful place for kiddos to play in the fall!
Edited to add— no peaches this year, or go carts, but still so perfect and fun. I’m so grateful they do this for free still. Love their fall festival! Beautiful space, not overrun, lots of pumpkins, squash, tomatoes, peaches to buy. Tire swings, slides, hay stacks to climb, 2 little corn pits, a pedal car “go cart” style race track, an inflatable jumping area, and ice cream. There is a fun tractor ride through the garden with sunflowers, witches, and Halloween decor. So fun for the kids!
Fun Halloween wagon ride
They do a free fall festival with super cute kid activities, so amazing! Thanks for all you do! 🎃❤️
Highland Gardens is such a gorgeous venue! If you want your wedding to look and feel magical, this is the place! With plants around every corner, you feel as though you’re in a magical rainforest! The beautiful plants mixed with modern architecture give the perfect feeling of ethereal and classy.
Beautiful and comforting atmosphere. Very peaceful and lovely 💖
The kids love the shave ice. It's their new favorite place.
Stunning venue, hoping to come back soon!
Beautiful venue. Was a bit hot but it was so pretty+
Analyzing 7,364,2957.4M ReviewsFor 20,86320.9K Experts
